I've heard so many dry cleaning horror stories about Brussels, that I waited a while before getting…read morethings dry cleaned. I finally bit the bullet since Lav-O-Seul had such great reviews, and my experience was mixed. I went in on a Saturday shortly before they closed. I didn't realize that they only took cash, quite an inconvenience since it's so expensive. Several other customers and I had to go to the ATM and come back. They told me my clothes would be ready Monday afternoon. I went back around 6:30 p.m. on Monday, and they said they needed an extra day to redo a few items and that I should come back the following day. This was annoying, since the location isn't particularly convenient for me. And when I thought about it later, it would have been nice if they had offered to give me the items that were done. When I went back on Tuesday afternoon, everything was done, and seemingly done well. They use a massive amount of staples to identify the clothes, and annoyingly, they don't take them out, so your tags will be covered in staples that you have to remove yourself. I find this annoying, since part of why I'm paying someone else to clean my clothes is to minimize the amount of work for myself. However, I will keep going back if I don't hear about a better place.

Why a 5 star? Because I am über-happy to have discovered a very professional, efficient and very…read morefriendly dry-cleaning shop at a reasonable price. I just hate ironing my hubby's shirts, but I have always done it reluctantly, because I felt that the prices I have seen until now were just too high. However, this small and local shop does them for €2,5/shirt. So I decided to give it a try and test 4 shirts. The outcome was just impeccable and I was able to pick them up already the next day. This seriously saves my life (and my time), hence the great rating. I haven't tried their other services, but just having a look at the store, I can tell that clients must be very satisfied with the service. So will I go back to this place? That will definitely be a YES.

I took my 3/4 length green coat (7 years old so the green is slightly faded) there for dry…read morecleaning. The first unfortunate event after dropping it off was a colleague telling me they had previously damaged a €200 dress of hers (I wish she'd told me earlier when I said I was going there) but it was too late now to get my coat back. When I collected my coat the next day I was handed it on a hanger with a plastic covering as expected. It appeared fine from minimal review and the employee (manager) handing it to me didn't mention anything. When I got back to the office and took it out of the plastic wrapping I saw that there was a bleach stain all across the collar and on other parts of the coat. I went online and filled in the 5 a sec online form. Then next day they contacted me to say I should take my coat to the original location to show them the damage and get a claim form. When I had time 2 days later I went. The first 3 employees didn't speak English so I had to wait for the manager who after hearing me say damage suddenly pretended she didn't speak any English (suddenly she forgot a language in 2 days :/ ). A customer waiting behind me translated but I did pick up the managers hostility as she denied responsibility. She pointed to a comment on the ticket that said discoloration (refereed to the fading of the green) as evidence the bleach stain was preexisting. I only wish I had the sense to read reviews prior to entrusting my clothing to cowboys or that my colleague had the foresight to warn me when I had told them where I was going to dry clean my cloths. If you can wash your cloths at home do it as you bear a lower risk of damaging your cloths then entrusting it at this place and hopefully your own customer service to yourself is far superior to the manager of this place, AVOID!!!

From the owner: Fondé sur plus de 45 ans d'expérience, le savoir-faire du Groupe 5àsec est la garantie d'un soin…read moreoptimal pour vos vêtements et textiles de maison. Notre démarche se base sur une expertise en 5 étapes : 1 - Le diagnostic : A la réception de vos vêtements ou de votre linge de maison, nous analysons la nature des taches et évaluons les éventuelles retouches à effectuer. Nous vous conseillons ensuite sur les traitements adéquats. 2 - Le pré-détachage : Le nettoyage a une action globale sur l'ensemble du vêtement. Avec les détachants, l'action est localisée. 5àsec a sélectionné des produits spécifiquement adaptés aux diverses substances de taches, à la couleur et à la nature du tissu traité. Ainsi, le cas échéant, le pré-détachage permettra au lavage ou au nettoyage d'être le plus efficace possible. 3 - Le nettoyage ou le lavage : Nous utilisons différentes techniques de nettoyage en fonction de la nature du textile et de ses éventuels ornements: l'aqua-nettoyage, le lavage ou le nettoyage à sec. Le nettoyage à sec est par exemple beaucoup plus indiqué pour les textiles fragiles ou la laine. 4 - Le repassage : Nous avons à coeur de vous rendre un article impeccablement repassé, selon une technique qui respecte les fibres et le textile. Nos techniques font l'objet d'améliorations continues tant sur la qualité de repassage de vos articles comme sur l'ergonomie de travail pour nos équipes. 5 - Le contrôle de qualité : Après le repassage, nous évaluons la qualité.

This is THE WORST place ever. I have never in my entire life experienced such a poor cleaning…read moreservice. After paying 21 Euros to dry clean 3 women's long sleeve simple shirts... I got them back a week later, possibly not even cleaned at all!! One of them still smelled like sweat and the other two had been sprayed under arms with some terrible scent to cover the fact they hadn't been cleaned. Moreover, they were unpressed, hanging like 3 rags. I was very upset because 2 of these shirts are from Issey Miyake. Not only do they make you pay ahead, but they don't take complaints! Stay away from this place!

From the owner: Fondé sur plus de 45 ans d'expérience, le savoir-faire du Groupe 5àsec est la garantie d'un soin…read moreoptimal pour vos vêtements et textiles de maison. Notre démarche se base sur une expertise en 5 étapes : 1 - Le diagnostic : A la réception de vos vêtements ou de votre linge de maison, nous analysons la nature des taches et évaluons les éventuelles retouches à effectuer. Nous vous conseillons ensuite sur les traitements adéquats. 2 - Le pré-détachage : Le nettoyage a une action globale sur l'ensemble du vêtement. Avec les détachants, l'action est localisée. 5àsec a sélectionné des produits spécifiquement adaptés aux diverses substances de taches, à la couleur et à la nature du tissu traité. Ainsi, le cas échéant, le pré-détachage permettra au lavage ou au nettoyage d'être le plus efficace possible. 3 - Le nettoyage ou le lavage : Nous utilisons différentes techniques de nettoyage en fonction de la nature du textile et de ses éventuels ornements: l'aqua-nettoyage, le lavage ou le nettoyage à sec. Le nettoyage à sec est par exemple beaucoup plus indiqué pour les textiles fragiles ou la laine. 4 - Le repassage : Nous avons à coeur de vous rendre un article impeccablement repassé, selon une technique qui respecte les fibres et le textile. Nos techniques font l'objet d'améliorations continues tant sur la qualité de repassage de vos articles comme sur l'ergonomie de travail pour nos équipes. 5 - Le contrôle de qualité : Après le repassage, nous évaluons la qualité.

Just don't go there! I left a white shirt for dry cleaning and when I took it back there was a big…read morered stain!!! They refused to take responsibility and I ended up with a destroyed shirt! Totally unprofessional and incapable!

I am a regular customer since the shop opened. I have been always well treated. The staff is…read moreprofessional and friendly. Clothes are always ready on time. Definitely a shop I would recommend to all my friends and neighbours.

This incident happened about three months ago. I left two (2 piece) suits in for dry cleaning on a…read moreFriday along with one shirt for laundry. Due to pick them up one week later, left them in with the nice gentleman whom I had see there when I first came in previously. Came back one week later and the lady there told me in French that the price was €96. I thought that my French must be wrong but she confirmed in in English. Couldn't pay by card (I think I did previously) as machine was down, "you can go to cash machine if you need to". I paid and went away muttering. No complaints about the service but the price was just looney tunes, way more expensive than the ritziest of hotels. I had been recommended the service by the people at Loro Piana store but this price s just nuts, Sorry.