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    4RKids Mini Golf

    5.0 (1 review)
    Closed • 10:00 am - 5:00 pm

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    7 years ago

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    OKANA Resort & Indoor Waterpark - Taco restaurant in house

    OKANA Resort & Indoor Waterpark

    (112 reviews)

    Overall, our experience at OKANA wasn't bad. The resort was nice, and we were still able to enjoy…read moreour visit. My main issue was that the different ticket options for the indoor and outdoor water parks were confusing and not clearly explained. I didn't realize the indoor and outdoor areas required separate passes. When I explained the misunderstanding at the front desk, I was told they couldn't exchange our passes or apply what we had already paid toward indoor admission. We had a decent time overall, but clearer information about what each pass includes--and a little more flexibility when an honest misunderstanding occurs--would improve the guest experience.

    My friends and I drove 90 minutes to visit OKANA. Unfortunately, the ticket-buying process was…read moreconfusing. The indoor and outdoor waterpark tickets appeared under the same purchasing link, and we believed the $44.99 ticket allowed us to choose either the indoor or outdoor waterpark. We intended to choose the indoor park because that is where the lazy river is, and the temperature outside was nearly 100 degrees. When we arrived, however, we were told that our tickets were valid for the outdoor park only and that indoor access would cost $79.99 per person. Since we only planned to stay for 2 hours, paying nearly $80 each was unreasonable. We asked to speak with a manager but were told that managers do not speak with guests about these concerns and that we had to send an email. I emailed at 12:06 p.m. while we were still at the resort. By 7:42 p.m., I had received no response, despite being told that the managers were there and one would respond quickly. Once outside, we discovered that there was very little complimentary shade. The few regular umbrellas were already taken, while numerous shaded cabanas sat empty. There were also many tables with umbrella sticks but no umbrellas. According to the website, a cabana costs approximately $167 and must be reserved online. Had the admission price remained at the $29.99 rate we saw earlier, we might have considered renting one. However, after the outdoor ticket price increased to more than $40 per person, paying another $167 just to have relief from the sun felt excessive. The lounge chairs inside the adults-only sitting pool did not have umbrellas, so we were essentially baking in direct sunlight. I eventually became faint while walking to get water and felt as though I might pass out. We ultimately had to leave because it was simply too hot to remain outside safely. An employee confirmed that ticket prices change daily. Variable pricing may be part of OKANA's policy, but guests paying an increased price still receive the same outdoor experience: extreme heat, minimal complimentary shade, and no access to the indoor amenities unless they pay more. Watching 20+ cabanas remain empty while guests struggled to find shade made us feel that basic comfort and safety were secondary to generating additional revenue. There were positives. The drinks were really good, we enjoyed the swim-up bar before it became crowded, and the food was served hot, quickly, and tasted good. The staff members we interacted with were pleasant. Those positives are why I am giving two stars instead of one. Unfortunately, they did not make up for the confusing ticket information, insufficient complimentary shade during extreme heat, inability to speak with a manager, and lack of a timely response while we were still on the property. OKANA should consider a inside or outside ticket option especially on extreme heat days and make the difference between indoor and outdoor tickets unmistakably clear by having a separate link as it currently is confusing that you can not choose between indoor or outdoor, provide significantly more complimentary shaded seating, and have a manager available to address time-sensitive guest concerns on-site.

    4RKids Mini Golf - mini_golf - Updated September 2026

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