1. 4RKids Mini Golf

    1. 4RKids Mini Golf

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    Enid, OK

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    4RKids Mini Golf

    5.0 (1 review)
    Open 10:00 am - 10:00 pm

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    7 years ago

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    OKANA Resort & Indoor Waterpark - Taco restaurant in house

    OKANA Resort & Indoor Waterpark

    (101 reviews)

    Had the pleasure of attending a work conference here. The venue was beautiful, staff was attentive,…read morefood was freshly prepared, always restocked, and tasted wonderful. Looks like a great place to vacation with family!

    Honestly, my family and I loved this place. Until my son left his sandals at the outside pool. We…read morerealized it immediately whenever we got back to the room but had a dinner reservation and the pool was closing. Assuming we could stop by the front desk and ask for lost and found after dinner we knew we were running the risk of maybe recovering them and maybe not. Not a big deal if not. After dinner we made a stop at the front desk. My husband asked the very young girl working the front desk where the lost and found was located. She kindly got out a sticky note and wrote a web address and then rehearsed her very well memorized script directing us to go online and complete the inquiry. She informed us that once a staff member locates the item they will deliver it to our door. Which in theory sounds great assuming it's not 10:00 pm and you are leaving at 8 am the next day. My husband tried to explain to the girl that we are checking out first thing in the morning to which you could tell she was not given a script on how to respond. She first said that if we go online the staff will immediately start looking for it. Then she later stated that there is no one working that department over night and we wouldn't get a response until the next day. This is where the uncertainty and lies began. So please know that no, apparently there is not a closet that you can just go look for your missing items. After a lengthy explanation everything found is logged into a "system" and at 10 pm they have not had enough time to log anything in yet. But we were later told that there were absolutely no items found from the outside pool today. Hmmm, that doesn't sound fishy at all. More lies. Then the best part is she picks up the phone and calls security to please come explain to us that there is nothing they can do. That's all she says to the person on the other end of the phone. So now we have security called on us because she is not equipped to give us sufficient answers. At this point I'm done with the nonsense. I asked to speak to a manager. The manager on duty comes out. I kid you not, he looks like he's 15 years old! Are there any adults on staff here? He immediately starts telling us that the front desk girl called security who said our item was not found. I finally interrupt him because he would not stop talking (clearly another scripted and well rehearsed line that felt like it was never going to end). Me, "Mr. Conner (read it on his name tag bc he never introduced himself) I'm going to stop you right there, I heard the conversation and she never even described our item. As a matter of fact, she's never even cared to ask us for a description of our item so how would security know what to look for? Also, she's just told us there was no one on staff at this time to go through the lost and found items. What is going on here"? There was no resolution. I have never had such an experience in my entire life. If you are going to hire very young people to manage and run your resort, at least give them some real customer service training and not just scripts to memorize. If there is an adult on staff who has actual problem solving skills and customer service experience I would love for them to reach out to me. To everyone else considering staying here. We travel often. This experience will prevent me from ever returning.

    4RKids Mini Golf - mini_golf - Updated July 2026

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