I know I am in the minority here as far as reviews, and I went to 424 Dermatology based on other 5-star Yelp reviews alone.
But I am extremely unhappy with the results and unprofessional treatment I received and feel compelled to write this review.
I first made an appointment with Nellie to get a consultation on fillers.
My daughter was to be married in a few months and I just wanted to look a little more refreshed in pictures. My first appointment was scheduled for 4:30pm, and I left work (about 9 miles away) at 3:30 so I would be early. As luck would have it, I ran into stand-still traffic, completely stopped for miles, on the 56 due to an accident. At about 4:15 I called the office to let them know my GPS showed I would be there 5 min late, at 4:35. I was immediately told by the receptionist that I would have to reschedule then, that they had another 'appointment' immediately after mine and they could not give me any leeway even though I explained I had already sat in traffic for 45 min when it should have been a 15 min. drive. As the receptionist is telling me I need to reschedule, I heard Nellie in the background saying 'well, if its just gonna be 5 min than have her come in'. I asked the receptionist if my appointment would be rushed in any way, due to my being 5 min. late, because if it would be rushed I would rather reschedule. I was told it would not be rushed, injections are usually 10 min appointments anyway, so to proceed to come in.
When I got there, instead of fillers that I initially went in for, Nellie sold me on getting Sculptra instead. She said instead of filler it is rather an injection that builds up your own collagen and is a better and more long lasting approach. Although the price was more than I would have spent on fillers, I agreed, (feeling rushed to make a decision), was injected, paid and was pretty much rushed out of the office. It turns out the 'appointment' they had immediately following mine was a hair appointment that Nellie had.
I was not given ANY information whatsoever on after care, just another appointment to come in a month or so later to follow up.
When I got home and read about Sculptra online, I was shocked to read the area treated should be massaged every day, 5 times a day, for 5 min. at a time to be effective.
Again, I was given no before-or-after care instructions and was shocked to think a 5-star 'dermatology' clinic would fail to give a first time patient what is important after care instructions.
I called the office the next day and was told by the receptionist 'oh, yeah, sorry, we should have told you that- about massaging the area. usually we give a sheet of after care instructions, I guess we just forgot'.
Apparently, they 'forgot' the most basic of patient care because they were too busy trying to close up the office for the hair appointment.
I should have learned from that first encounter not to go back.
I also read online that Sculpra is not a quick process, it requires multiple treatments and sometimes takes 6 months or more to see results.
This was not my objective, as I specifically told Nellie I wanted to look good for a wedding in a few months.
When I went back the second time, things went from bad to worse.
I told Nellie that I was disappointed, to say the least, that I was not given after care instructions after the Sculpra, and felt like since I was not told to massage the area immediately after receiving the injections, I was concerned I would not get good results. Nellie said that the massaging was no longer recommended, and it would not affect the outcome. I beg to differ - if you Google Sculpra treatment and after care right now, today, on any website including the manufacturers own website, it specifically says the area treated needs to be massaged multiple times a day for 5 min at a time for 5 days. I got the impression that Nellie was very put off by the fact that I called them out on the lack of any after care instructions.
I then asked her about seeing more short term results as opposed to spending months and thousands of dollars more than I wanted to spend in order to see results for my daughters wedding.
So she then suggested Juvederm injections instead to see immediate results. To make a long story short, despite calling herself a 'master injector', I was in extreme pain, had a severe headache, and several hours after being injected by Nellie had two completely black eyes that lasted 3 weeks. Once again, I was given ZERO after care instructions, but was in so much pain when I left the office I forgot to ask. WHY does a patient need to ask for what should be standard basic patient care?
I emailed pictures of my black eyes the next day and was told apparently the injections went into blood vessels, which bled all night and caused the black eyes. If I had been told to ice the areas they might have been less severe, but since I was told NOTHING I had to live with and go to work with two black eyes for 3 weeks. read more