I went to route 66 today to get my son's first haircut it was an amazing experience and such a joy…read moreto be with Alexis Mueller she made my son feel so comfortable and she did an amazing job thank you so much I would recommend this place to anybody that has kids that are needing their first haircut or anytime really because she does so well with them

I called for a pedicure appt. The woman that answered was cordial and helpful.... to a point…read more Apparently there is a "nail technician" that was referred to as "she" that had to be contacted directly. Could not even tell me the rates "She" charges. Oh, and I was to call back in an hour to speak with this technician. I was not given the courtesy of her calling me. It seems most businesses now seem to have adopted the walmart way of self-service.

Rachel did an amazing job on getting my hair back to where it needed to be. I am so happy with the…read moreresults!! I love the vibe of Benton Square

Exceptional service! I was looking for a rockstar hair colorist/ stylist and am so happy to find…read moreJacob. He did an amazing job with my color and layered curly hair and he is fun to talk with. Everyone I met in the salon is super nice, upbeat and friendly. Jonny made me an amazing tea and recommend some nice hand cream for my skin. I recently moved here from Florida to be close to our daughter and only hoped to find an amazing expert stylist and salon. The salon is beautifully decorated and massive. High quality experience. I highly recommend it!

I have gone to Erin Bartz for about a year and she is hands down the best stylist I've been to. My…read moremom even went to her when she was visiting from Michigan. Love her

I have been a customer for almost 10 years and it is my one stop shop for everything salon & spa…read morerelated. Hair cuts, color, manis, pedis, massages & waxing. IL Bacio employees go to trainings regularly to stay updated on current trends and are upfront on what will and won't work. And for those complaining about not getting a pedicure with a toe fungus....hello?! No one should be doing a pedi on someone who has a toe fungus!! Any place who does isn't a place I want my feet to be messed with! IL Bacio Day Spa & Salon has been in business longer than most in Rolla and they have a full clientele because they are great at what they do!

I had previously written a review that was removed. So to those who manage to find these filtered…read morereviews, know that this probably happens a lot. I got one of the worst haircuts of my life from Shae. I would have complained to her superior, but I was shocked to find out she runs the place. The entire appointment was silent - she literally walked around the salon and expected me to follow. She did not greet me, she barely looked at the picture I brought in, she faced me away from the mirror so I couldn't comment on the progress of the cut, she told another stylist while working on my hair how much she wanted to go home. When she finally turned me around, my hair looked NOTHING like the photograph. I went home, cried, and have been trying for about a month to fix it myself. Please, go to Benton Square and don't waste your money here.

Love the new location and Jamie is wonderful. I received the keratin treatment and have enjoyed it…read morethus far.

I called the salon on a Tuesday hoping to make an appointment with someone for a hair color before…read morethat Friday because I was leaving for vacation. The person who answered the phone offered me an appointment on the following Thursday afternoon, the day before I was scheduled to leave. I was so happy that I was able to get an appointment so I quickly agreed. The person also asked me what type of color I was looking for so I gave a detailed explanation of exactly what I was looking for. I told her that I wanted three colors, a light, medium and dark ash blond with violet under tones. Maybe even some violet peek-a-boo trendles. As I was telling her, she was repeating what I was saying to her as she wrote it down. I knew up front that it would not be easy to achieve the color I wanted so I even told them my natural color is a level 5 and it pulls red when it's lightened. I wanted the stylist, Natalie, to know before I came in what she was getting into so that she would have the products available that she would need to do my hair. I even called the salon back on Wednesday morning and asked to speak to Natalie. I was told that she wouldn't be in until one so I told the person that I had an appointment with Natalie on Thursday and I wanted to speak with her so I could make sure that she had whatever she would need in order to color my hair the way that I wanted. The person said that they were leaving Natalie a message to call me back when she came in at one. It was 4:51 PM before Natalie reached out to me and she didn't even call, she sent a text. I messaged her back about 25 minutes later, at 5:13 PM, to make sure that she knew what I wanted and that she had the products available to achieve the color that I was looking for. After I typed everything out for her and sent her pictures, she didn't respond. at 6:36 I messaged her again asked if she had received my message. She replied back telling me that I sounded unsure about the color I wanted and told me that I needed to come in Thursday for a consultation and then we could schedule an appointment for later to make sure that I got the color that I wanted. I texted back that this was unacceptable. That I had done everything in my power to make sure that she would be prepared and it wasn't my fault that she didn't get back to me until nearly 7 PM the night before my scheduled appointment. She told me that she was not made aware of what I was looking for and that she finds out with the consultation that she does before every appointment. I told her it was unacceptable and that I was leaving Friday and it was too late to try getting an appointment with someone else. I also told her that the fact that she canceled my appointment and demanded a consultation would result in me leaving this poor review. Obviously communication is poor within this salon and leaves me with a question. Why was I scheduled for an appointment at all if Natalie requires a consultation appointment prior to her services??? I will never make an appointment with Trashy Roots Salon again which is a shame. From their reviews, it sounds like once you get your foot in the door, they do fantastic work! The problem seems to be lack of communication resulting in extremely poor customer service. Natalie mentioned that she is her own boss because she rents her chair. I told Natalie that I intended to reach out to the owner the next day but I didn't get a chance to do so. I was hoping that Natalie would explain the situation to her and I might receive a phone call. I didn't so this shows that either Natalie didn't tell the shop owner about the situation or she did and the owner simply doesn't care. Even if Natalie rents her chair and has her own business, I'm sure the owner trusts the people working in the salon to act professionally and to treat her customers with the respect they deserve. With stylists like Natalie working there, the entire salon shines a negative light in the community. I'm sure that some people who read my review will think twice about scheduling an appointment at all. Especially not one with Natalie. Thank you.

I made an appointment with Daelynn for what I thought was the next day when in reality it was the…read moresame day, so when I got a text saying I had no showed, I was very much surprised. I was very apologetic and thinking now I would have to find a different place. She texted me back and scheduled me for the next day. I have been to A LOT of salons in this area but Daelynn knocked it out of the park. I 100% recommend her to anyone that is looking for a Cosmetologist and she's a very sweet lady.

Just got my roots that were probably 3inches give or take and Daelynne listened to me and I am…read moreamazed how perfectly she matched my color. It's flawless. No redness; I am prone to hot roots, absolutely perfect ash tones. Yesterday I also took my three kids, one boy, two girls. I believe Ashley did my oldest, my oldest got butterfly and she loved her hair. My son and younger daughter's hair was cut by Hannah and both children commented on how nice Hannah was and their hair cuts came out great. 10/10 recommend coming here.

The owner, Sharon, has a lot of experience doing hair and takes a lot of time making sure that your…read morehair is done right. I have always been pleased by the job she had done with my cuts and colors, and recommend her highly to anyone who wants someone who wants someone who takes the time and is experiences in her field. Thank you.