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    3C Events

    5.0 (1 review)
    Closed 10:00 am - 5:00 pm

    Services - 3C Events

    Event planning

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    3 years ago

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    La Fontaine VIP A & VIP B - VIP B

    La Fontaine VIP A & VIP B

    (15 reviews)

    Fairbanks/Northwest Crossing

    I want to express my deep disappointment with the management at La Fontaine. We have used this…read moreballroom for multiple events over the years, including my own wedding, but this recent experience was by far the worst. Our niece's 15th party on 7/12 had several issues starting with the setup. Two main decor features listed in the contract were not installed. When we raised this with the manager on duty, Mr. Sergio , we were told these features were missing and too late to be set up. The decor manager should have proactively informed us about the shortfall and arranged a credit for the missing items, but no communication was made. The decor manager did not hold any accountability that she list some decor in the ballroom. The maintenance of the ballroom also showed a significant decline. Four industrial portable AC units were in use--was this communicated beforehand? Was the main AC not functioning? If so, should we receive compensation for this? Additionally, many ceiling tiles had visible water stains hidden behind fabric. Why weren't these replaced? It feels like an attempt to hide the damage. The gold glass tables inside were dirty and not cleaned before the event as well. Customer service at the bar was equally disappointing. The bartender, Patricia, displayed a poor attitude, was slow, and lacked the energy expected in her role. My father-in-law even had to step behind the bar to help because of her slow service, which offended her. She also cut people off arbitrarily, handling the situation poorly and causing discomfort for many guests. A bartender should be upbeat, efficient, and courteous, none of which were evident. On a positive note, the manager Sergio was great trying to resolve these issues, though the decor manager did not support him well and clearly needs retraining on client communication and decor management. Overall, this experience was hugely disappointing, especially given the high price and reputation La Fontaine portrays was not refilled and run down. I hope my feedback is taken seriously to improve the quality of service in the future.

    Attend my son's classmate special event. Very beautiful floor plan, very easy to set a party decor…read morefor any special occasion.

    3C Events - eventplanning - Updated May 2026

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