I'm writing this review almost a year to date after our master bedroom/ bathroom remodel began on 5/10/21. Our 8-12 week project was completed last month making it a 40+ week project.
Please note it wasn't because of supply chain issues. It was because of mismanagement of the project by Hallie Veith of 328 Design and the incredibly sloppy work and craftsmanship of the contractors she sourced and vouched for.
Perhaps I should have taken it as a sign that the project would be problematic on day 1 when the demo crew forgot to turn off the water and caused a leak through to our main floor. At the time I chalked it up to "just one of those things" but it really set the tone for the project and from then on the project was sloppy, under-managed by Hallie and full of sub-standard work. The most frustrating part of the whole project was that I spent countless hours pointing out to Hallie how sloppy the work was and after promising me over and over that we would be thrilled with the results, we are left with a space that is filled with inconsistencies in drywall texture, paint and tons of little annoyances like vents not being screwed in properly, inconsistent caulking, etc.
Hallie promised me that we'd be happy with the project in the end. Well, we are not. We spent close to 100k (not sure exactly how much as she never provided me with a final budget) and I just hope that someone doesn't look closely at the work when we sell our home. Please note that I'm happy to provide pictures or more details of the work if you'd like to see the quality of work she considers acceptable.
At the end of the day, I need to take responsibility for hiring Hallie and trusting that her renovation model would work. Hallie has a good eye for design. There is no denying that. The problem with her business model is that she does not have control over or a close enough eye on the quality of the work that the subcontractors she coordinates and "manages".. Because of that, our simple project became one of trying to fix sloppy work and at the end of the day, there are only so many fixes you can do without starting from scratch. It's a real bummer. This was not a complicated project. If you are looking to hire 328 Design, I'd ask way more questions than we did and I'd go look at several RECENT projects of hers to see the end result. read more