I was a student in the same class as Korbi, and since her review describes a class I was standing…read morein the middle of, I wanted to add what I saw.
It was the morning class and it had ten students. There were two first-timers that day: Korbi and another woman named Camille.
Jason led the warm-up doing every movement himself in front of the room. He then walked us through the strength portion and the workout of the day (WOD), demonstrating each movement. During the strength portion he moved around the room giving feedback. During the WOD he circulated continuously giving students feedback. For context, my station/area was directly in front of hers, so I had a clear view for the entire workout.
Before the clock started, while Jason was coordinating where everyone would be working out, she suddenly began the workout on her own. He then explained we weren't starting yet to which she responded, loudly, "I just don't get why we're all standing around doing nothing!" He explained again that the WOD is timed and he'd start the clock once everyone was placed. Then another student offered, "If you get lost, just watch me, we're at the same station doing the same thing."
Once we started working out, she did a different number of reps than the ones that were written, she skipped movements, and totally worked out of order. I'm not sure what happened, maybe she wasn't paying attention when he went over the movements. The workout ran 11 minutes; she worked roughly six of them. In those six minutes I watched Jason go to her three separate times. Each time he corrected her form, demonstrated the movements again, and when she got it, told her "Good job." He also made sure she knew what the correct order was.
Camille (also brand new that day and working right next to her) completed the whole workout and did it correctly. Jason also demonstrated some of the movements for her too, but in Camille's case it all went smoothly.
The last time Jason came over to help Korbi, she had stopped doing the workout and was sitting on the floor texting on her phone. To his credit, he still tried to help, but she raised her voice at him and left the gym.
I'll grant her this much, a Crossfit class for a first-timer can be intimidating, and I can't speak to how she felt from the inside, but from the outside she very resistant to Jason's instructions. In her review she says she repeatedly asked classmates for help, and I was three feet away -- she barely spoke to any of us, including the person who directly offered to guide her.
Just so folks know, I'm not affiliated with the gym. I'm just a member who happened to be standing there and what I saw was an instructor trying to help a student by explaining/demonstrating the movements, checking in that student repeatedly in a short time, and the student responding rudely and walking out.
For a more accurate assessment of this Crossfit gym, there are plenty of other reviews on this page worth reading.