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    310 Strength and Conditioning

    5.0 (1 review)
    Closed 9:00 am - 12:00 pm

    Services - 310 Strength and Conditioning

    Personal training

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    6 years ago

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    Club Pilates

    Club Pilates

    4.7(16 reviews)
    1.6 miBaldwin Hills/Crenshaw

    When I first joined Club Pilates in Culver City because the Baldwin Hills location wasn't opened…read moreyet, the manager of the new location Love was very pleasant and friendly and once the studio opened she remained pleasant and friendly. The reason for this review is the studio had a special right before Christmas that if you upgrade your membership to 8 classes per month at 189. Ok I decided to do it. No where in the email (see photo) does it say after two months it will go up to $229 a month. After receiving the charge I called the studio spoke with someone told her my concerns and asked for Love (manager) to call me back. First call was on Tuesday April 14 with no call back second call was on Wednesday April 15 still no call back. I called Love on your personal number and told her my concerns about how I was never told that if I upgrade to 8 classes per month at $189 that after two months it would go up to $229 never in the email did it say it was a special only running for two months (I feel as though this studio uses the bait and switch trick to get more members and money too). So during this call not once did Love try to offer me anything all she kept saying was ( I would be happy to downgrade you for a price that you're more comfortable with paying). I don't/didn't have a problem with paying my membership it's just the principle, FALSE ADVERTISEMENT! I was really excited about this studio in our community and I had one friend join because of my review and I saw the bad reviews that are on here and that maybe they weren't giving it a chance because any new business has growing pains but after they way I was talked to by the manager and the text she sent after I hung up trying to make me believe she was trying to offer me something when she wasn't and didn't I will be taking my business elsewhere. I don't even feel comfortable going to this studio after the bait and switch tactics they are using to get business. PLEASE ASK QUESTIONS AND GET IT IN WRITING BEFORE SIGNING UP OR UPGRADING *******UPDATE******** I received a callback from Love regarding the miss communication in the email and with our phone conversation. Love apologized and honored the rate per the email! I'm so happy with the outcome because I truly love the studio and the team and I didn't want to quit or change locations.

    Was so excited when this location opened up, couldn't wait to come and support a new business in my…read moreneighborhood. Should have known that wasn't going to go well. I have tried on more than one occasion to book one of their introductory sessions. I have tried to bring a friend with me, to increase their clientele, as I knew we would both sign up. Classes are always booked, you can never get in to try the class, and then when Brooklyn text you ( she reached out to me I didn't reach out to her) and tells you there is space, and you say yes you'll take it, lo and behold, that disappears too. Can't tell you anything about the facilities or how great the workout is, because I haven't gotten to try it. But what I will say is I will stick with Culver City. Much better customer service much better organization. I know these may be new opening Growing Pains, but you really need to get it together. There's been 10 different things in your location. Keep treating customers like this, you too will be replaced!

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    310 Strength and Conditioning - healthtrainers - Updated May 2026

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