I'm extremely disappointed with my experience at T-Mobile. I purchased a new Samsung phone and…read moreaccessories from the Miami Lakes, FL store for over $1,100 for my mother because her previous phone was having issues. Unfortunately, this is now the second time T-Mobile has sold me a defective Samsung device. What's even worse has been the lack of support afterward. My elderly mother has had to go back to the Miami Lakes store FIVE times trying to get help. While Norland and Luis were kind and tried their best to help reset the phone, the problem returned as soon as she got home. Other employees (2 young ladies) that are working in the day time were unfortunately not knowledgeable or helpful at all. I've also spent hours calling 611 and speaking to multiple representatives, including Whitney and Phil, with no real resolution. Despite paying for protection coverage on the phone, no one seems willing to stand behind the product or properly help us. I've been a loyal T-Mobile customer for 11 years, but this experience has made me feel like loyalty means nothing. It honestly feels like new customers get treated better than long-term ones. The most upsetting part is that this has caused unnecessary stress and inconvenience for my mother, who should not have to keep returning to the store over and over for a brand-new phone that never worked properly from the start. Very disappointed in both the product and the customer service experience. If I would be able to give them a 0 star rating I would!

I am writing to formally complain about the unprofessional, disrespectful, and misleading treatment…read moreI received at your store regarding a buyer's remorse phone exchange. Customer service confirmed to me that I was eligible for buyer's remorse. However, due to the Christmas and New Year holidays and the phone being out of stock, the exchange process was delayed despite my repeated attempts to resolve the matter promptly. This delay was entirely beyond my control. In addition, the original phone was malfunctioning from the first day, and I reported this issue to the store immediately. Despite informing staff that the device was defective since day one, the issue was not properly addressed. During this period, the main store manager was repeatedly unavailable and failed to report on the days he was scheduled to work. He later left for vacation, leaving the issue unresolved. While the manager was away, I attempted to complete the exchange with other staff members. An employee named Anthony was extremely rude and dismissive. He stated that he could not help me with anything and, instead of respectfully handing me my phone, placed it in a bag, slid it across the counter toward me, and walked away. This behavior was highly unprofessional and inappropriate. After several calls to customer service, I was instructed by the assistant manager, Jose, to return to the store to complete the buyer's remorse exchange. Prior to this visit, the store had already mishandled my first-month billing and attempted to overcharge me, despite the phone being promised under specific terms. I had to insist that the billing error be corrected. When I returned to the store, Jose did not greet me or address me professionally. His first words were simply, "Let's go," which I found disrespectful and unprofessional. He then attempted to charge me additional fees despite the earlier billing errors caused by the store. When I did not agree to these charges, he suddenly claimed that the phone was damaged--an issue that had never been mentioned previously and appeared to be used to deny the exchange. This entire experience felt misleading and deceptive and has left me extremely dissatisfied. I expect transparency, professionalism, and respectful treatment, none of which were demonstrated. I am requesting a formal review of this matter and a written response explaining how it will be resolved. I also expect corrective action to ensure that no other customer experiences similar treatment. Sincerely, Maria Czarnecka Phone: 7865311864

Ramon is reliable and responsive. Every time I have an IT issue, he always solves the problem…read morehassle free. We have a large business and I trust him and his colleagues to always do a great job. I would highly recommend their services.

Great work completed by BroadMAX Networks installing our security cameras and internet network!…read moreQuality, great service, very professional. I love BroadMAX...

Wide Cloud set up our internet connection and SIP phones within a week in a Hialeah location where…read moreany other option was twice as expensive. After three months of uninterrupted service I highly recommend them. Their QoS is perfect for our business needs and their customer service is spotless: always a US based knowledgeable human being -never a robot or wasting time with a script following untrained operator.

From the owner: Wide Cloud Communications is Miami's leading Internet Service Provider. We offer our customers true…read morededicated internet services without the enterprise pricing or long contracts. Wide Cloud Communications is no longer the alternative internet service provider in Miami. We have become the primary choice for internet service for businesses of all sizes. Our internet services range from secure, mission-critical, enterprise grade connectivity to temporary internet services for organizations with the need to stay connected.

Very professional and knows what he is doing! On time and…read moreresponsible also! He resolved the issue that we had in no time and will install other security system for us!

Wondering why I didn't switch to VoIP sooner... ActivePBX handles the phone system for my software…read morebusiness. Forget using cell phones when all your remote workers (in my case software developers) can use the system from their home offices. This allows me to setup teleconferences for remote meetings among other cool features. I wouldn't even know how to set all this up without the help of their support team. If you're moving to VoIP, give ActivePBX a call and they will help you transition from the old phone system in your closet to the new way of doing business.

Using ActivePBX at my real estate office for about a year now and we're much happier in comparison…read moreto our old phone system. What really stands out about these guys is that we are constantly making changes and they are always readily available to help out. With my old phone provider, I had to make a service ticket and wait for an IT guy to show up. To make matters worse we would have to pay for this service!! The ActivePBX support team is priceless. Highly recommended!