I've been going here for about 5-6 months. At first, their pedicure chairs weren't very "handicapped accessible". There was a bench along the wall and was almost impossible to access. After an attempt and falling, I decided to get my toes done at the manicure station until the "new" chairs came in, which I'm now able to access. They're comfortable, but def not new in any sense of the word. Let me also add that when my pedicures took place at the manicure station with no soaking, no rubbing, color off, clean up toenails, paint, I was still charged for a full pedicure service.
I never complained.
I haven't really had any major issues with the services except once when I switched techs to get a design and ended up going home with glow in the dark nails (which I didn't ask for) and after mentioning it 3 days later to Monica (owner), and informing her that the polish was literally peeling off (and providing pics), I was told I only had 24 hours to complain in order to receive a refund. I wasn't even asking for refund, I just wanted some acknowledgement and maybe she's sorry her tech sent me home with nails I didn't ask for that glow and clearly weren't made for UV light, as they were peeling off. No apology. Just "no refund." I continued to go because I really like my nail tech. This last time I went I had one broken nail and needed fills and a pedicure. I decided to get the same color scheme and style as the previous time. I expected to pay the same, however, my previous $35 nail service was now $50. The pedicure also went up $5. There's also no pricing posted around the salon, and noone mentioned prior to services that prices were increased. When I explained to Monica that I was overcharged I was told that I was not because prices went up $5 each. Ok. So how does that factor a $50 manicure which was previously $35? Im also always charged an additional $10 for custom nails (I did a French) and some other $2 fee. No idea what for.
I don't mind paying a bit more for my nails, as I like to have them on point. However, I don't believe in racking up charges for no reason with no explanation. As someone who's been going for many months, I should be informed that the price of my nails I paid for 2 weeks prior (same style/different color) is now going to be an additional $15. I don't think that's how to treat loyal customers. I also don't think you should be charging fountainbleau spa prices at a salon with bullet holes in the front door and windows. Nonetheless I made an attempt to go back, because again, I like my nail tech. I was told by the owner that I'm not allowed services because my partner didn't think being ripped off, overcharged, and disregarded about it by the owner was acceptable, and decided to dispute a small portion of the payment. I had no knowledge of this, I apologized and asked if I could still go in, "no, there is an open dispute." I called the bank, the dispute has been closed for weeks! They then unfollowed me from Instagram. Petty and pathetic. read more