Calling to get a pick up at ohare field in Chicago was awful. I wish it was not automated. Last week they hung up on me and they did that the last to me. The automated system has a lot to be desired. Real people need jobs not robots. I will be using a different service next time i need. I took the airport taxi out of frustration and cost me double. read more

I took a 303 taxi from Wilmette to Ohare. I paid the driver $45 plus $10 tip. I called to see if my ride was set to pick up when I got home. They told me they had blocked my account. That I had not paid for a ride. Then the manager calls me back and said they had the wrong customer. After 15 years using 303 cab, I am finished. They did not compensate me after accusing me of stealing from them. Just a sorry! read more

I have used this taxi service in the past without any issues. Figured I'd give them my business again. Big mistake! Reserved through app 24 hrs prior. Received confirmation that I was all set. (App needs some serious improvement) Received text message at 4AM stating my driver had been dispatched. We requested our driver be at our residence between no later than 5AM as we had an early flight out of O'Hare. At 5:15 we started to get concerned and asked for a callback from driver to gauge his ETA. We never heard back from him & then tried to call the main line (automated phone system was useless) At that point, we cancelled our ride & called for an Uber (that arrived 4 min later) and got us to O'Hare JUSin a nick of time. I cannot trust this taxi service anymore and will no longer be using them. read more

I have tried them 3 times now. The first two times to the airport were fine without any hiccups and well priced. The 3rd time as a pickup at the airport which I had made 10 days in advance online. Once my plane landed, they left a voicemail to call once I received my bags which I did. They said, they don't have a car available right now but will reach out to the drivers and get back to me when they have a driver. When I didn't hear from them, I called them back 20 minutes later and they indicated they still did not have a car and didn't know when they could get a driver. How is that possible when you have had a reservation in the system for 10 days? I said, we will be taking Uber and hung up. Scrambled to the Uber pickup point in another terminal and the car arrived shortly thereafter with no hassles. I think my experiment with 303Taxi is now over. Sometimes the chance to save a few dollars isn't worth the stress of unreliability. read more

very hard time reaching customer service in the first place. no way to communicate with driver. waited in the cold for 15 minutes after being told driver is here. finally reached someone and driver never showed and claimed us as a no show. left us stranded read more

In the past, these guys have been pretty good. Last week, they started out good. I had a 5:00 am pickup to go to the airport. Reserved online. Their website (via Curb) is a bit clunky, the interface straight outta 2003, and doesn't seem to send any confirmation emails, which is odd. But hey, at least you can review your orders. Anyway, no emailed or texted confirmations, but around 4:40 am I get a confirmation robo-call, then a call from the driver that he is on his way. He arrives at 4:55, and the whole trip is smooth as silk. Perfect. Today, going back from the airport at a more normal time, it's a total snafu. No texts, no calls, no confirmations. I call dispatch about 20 minutes before my scheduled time. (My flight arrived early. I had the flight number in my reservation notes.) Can I get someone to come by a bit early? "Well, we don't have a minivan available." (The worst call quality, too, I can barely understand the dispatcher. Is she speaking from an active runway or something?) OK, that's fine, I never asked for a minivan. I'll take a sedan. "Sure, we'll get a car and give you a call in a few." Fifteen minutes go by. It's now approaching my scheduled pickup. Still no call. We're tired and want to get home. I call them back. "Your driver will call you in 10-15 minutes." Uh, sure. Screw this, we go upstairs and order an Uber. More expensive, but I know where it is and it gets there fast. As we're going upstairs, I get a callback. "Sorry we couldn't get you a cab, but we have a minivan at the airport now, only you said you prefer a sedan?" No, I didn't say that! Forget it, I've already got an Uber. You had your chance. These guys' rates to the airport are very good, but they've got to sort out their communications and airport pickup. Otherwise, the hassle is hardly worth the savings. I'm glad Uber is available: it was fast, communications were transparent, and eliminated the stress of getting home. read more

Reserved a taxi for a 6:00 pickup. Called a few minutes later and talked to someone because I wanted to make sure you accepted debit cards and to change the phone number to my husband's number because the taxi was for him. She confirmed all the information. The next morning no taxi came. When my husband called he was told there was no taxi available for him! read more

Saturday I called at 4pm to get a taxi at 5:15pm. They never sent a cab. I walked over to the nearby train station to see if there was one there. Nope. No taxi ever came so I walked for 45 minutes. In the past I got service so I was surprised at this major fail. read more

On sunday November 3 I returned from a wedding in Texas. I contacted 303 on my cell phone. The dispatcher said a cab would be coming soon and the driver would contact me. A few minutes later the driver called and said his name and that he would have a big "48" in the window. I call 303 because It is recognizeable and I feel there are built in safety systems. I am 72 years old and was traveling alone. A few minutes later a black suv with a "sign" in the front window pulled up. He did know my name but I was startled that it wasn't a 303 cab. By the time I got my senses together he had my bag in the car and I got in. There was no identification, no "machine ticking off the distance or cost, no credit card machine". I became alarmed when he missed the turn off to my town . He apologized and said he was talking and distracted At that point I thought I was in jeopardy. Well the good news is I got home okay. Bottom line I WILL NEVER CALL 303 again. read more

My husband was in the hospital and we spent 7 hours in the ER. He was transferred to another hospital in the system and I had to get a taxi home. 303 Taxi was quick to drop me off elsewhere because he seemed in a hurry for his next fare and acted agitated because my building was at the end of complex. He claimed his machine was correct and Not broken when it rejected all my credit cards. Mind you, my card worked fine 7 hours ago when I took taxi to meet my husband at the hospital. It was rejected 7 hours later? BS He tried to sound patient when he asked if maybe my card was overused or I didn't pay my bills. I handed him part of the fare to show good faith and went upstairs to get the rest. He deserved to wait and he was NOT getting a tip!!! read more

If I could rate zero I would. This place has left me stranded with a no show after scheduling a pickup well in advance at least on 3 occasions. The Worst! Unreliable! Always calls back at the pickup time to inform you that they don't have any drivers! Why don't they say that in the first place! read more

I just got picked up a few minutes early. Schedule my ride with the robo ride. Also not my first time doing it this way. Got a call from someone (a person) that my car was there a few minutes early. The number had two zeros in front so it could have been a call center. After reading the reviews I was anxious, but on a Monday morning at 545 everything was smooth. Also Uber is always a back up. Just didn't want to leave it to that as it is early and it's the suburbs. read more

Worst service ever, and to think I wanted to support local taxi drivers instead of calling uber but yet again I'm reminded why the taxi industry is shrinking They said 15min away about 4 times, nobody could really tell me how long is wait, they seemed angry to even be asked. Oh well I will learn my lesson and never call these guys again. What a waste of time read more

I have used 303 taxi in the past without incident. Recently made a reservation 4 days before going on vacation for a ride to the airport. Requested a minivan and was verbally confirmed. Got a call 30 minutes before departure time and was told they couldn't get me a minivan and couldn't guarantee I could even get 2 cars to get my family to the airport, so we were completely stuck and unable to get to the airport on time. I would never use this company again as what is the point of reserving a ride if they can't fulfill their end of the arrangement? read more

Taxi was over 30 Minutes late. I called the dispatch office several times. Each time they said he is just 3 blocks away. Obviously, that was not true. They never even apologized. They said I was lucky to get a cab. Not an appropriate attitude at all. The driver was okay. read more

I called for a cab on Monday, 7 March I called it almost 24 hours ahead of time for a time calls for the next day for 545 I get a phone call at 5:30 to tell me that there is nobody in our area that can take my ride and then I was told that they don't guarantee time calls. This is the second time this company has costed me money. They manager told me they don't guarantee any ride . If that is there policy someone should of called more than 15 minutes before my ride was to be there. Horrible horrible customer service. If you advertise that you pick up in a certain area and they have no cabs your company should of let us know sooner . I had a class that I need to go and whether I show up or not it cost me $100.00 so now this is the second time I'm out money, no ride and all you could say is we don't guarantee timed calls. I don't like to use Uber or Lyft I'd rather use cab companies but if this is how you run your business I'm surprised your still in business. I have never been more pissed at the fact I called on Monday night. All I could say is I will never call them for anything nor will I recommend this company and I will go as far as reporting to the bbb. You would think in this day and age wanting to keep your business you would do what you need for customer service but obviously Uber and Lyft have the right idea. read more

I usually have a good experience using 303. I used to prefer them over Uber. After the horrible experience I had a day ago, not anymore. I'll probably be switching to a different cab company and will start using Uber a bit more. If drivers are going to have such a nasty attitude because you want to pay with credit card and not cash, they should be upfront about it before you even hop on the cab. I felt so uncomfortable, the man made me lose my cool, he was a total jerk. Haven't felt this mad, frustrated and upset in a long time. read more

I used this service before and it was ok. This time it was terrible. The guy showed up and was rude. His car was literally falling apart and was hot; ac didn't work on a really hot day. The worst thing about it is hat he mislead us. The price online was 36 dollars flat fee plus tip. The website does not let you choose how many passengers ride and I asked the driver again before getting in to a vehicle at the airport. He said it was ok then too. When we got home, he demanded we paid 46 plus tip. Dishonest, unprofessional and sloppy! Not going to use this company any more. Slimy used car salesman approach to doing business is not going to fly with me! Hiring and keeping on drivers with such behavior tells me a lot about the company that stands behind this and looks the other way. I prefer prefer to use other taxi services and even ride share over this scammy operation. read more

I continue to be impressed by 303, which is now affiliated with Flash Cab. Yesterday, however, 303 assumed I wanted a mini-van because I'd requested a mini-van a few days ago. The call went out to mini-van drivers, which I didn't need. But the driver was great. I will continue to support cabs and not uber and lyft, which are not licensed and will raise rates once they've forced competition--cabs--out of business. I especially appreciate that Flash and 303 drivers generally take the fastest route. If they give me the "scenic" more expensive route, I have less for the tip! read more

Disappointed!!! My scheduled pick-up time for a ride to the airport was 6:45, and the my driver didn't arrive until 7:10. 25 minutes late! Sincerely, Rick Joplin 2/4/17 read more

Do Not Ever Use This Company if you want to get somewhere on time! We called in the morning to schedule a cab for pick up at 4:30 pm to get us to the airport. At 4:48 we called to check on the cab and were told they had not even dispatched it. They did see that we ordered it but apparently it's their policy to dispatch the cab at the time you ordered it which leads to long waits for the cab to arrive. At 5:00 they still didn't have a cab dispatched. Thank goodness for UBER we called and someone there in 10 min. read more

Probably the worst Taxi Cab service. They seem to always be very understaffed if by chance or some miracle a cab might be sent to you it happens to be after one hour,.. but most of the time no one is able to get to you so you have to rely on other means of transpiration. The people also answering the calls don't really ever seem to be in a good more, their lack of enthusiasm makes you wonder why people even bother. read more

If I could give 0 Stars I would. Ordered a taxi to pick me up to take me to the airport in the morning. Not only did the taxi not show up, they could not send a taxi even after calling. Horrible experience, never again. read more

In the taxi now - windows don't work, taxi driver smells, cab is taking me local, almost two accidents. Didn't even check his blind spot! Never again! I'm better off riding my bike on the highway! read more

303 Taxi - Car is like the 80s! - Taxis Near Me - Mount Prospect, Illinois

Cab got lost arrived 30 minutes! Then he put the rate to rate 2 charging time and half a ten minute ride cost me $40! read more

I contacted 303 taxi today to have a taxi pick me up at 12:15 PM. At 11:57 I received a text message stating that the taxi has been dispatched. At 12:12 PM I received a call stating that there was not a taxi available and they will let me know when one would be available. If you have to be somewhere at a specific time I would not recommend this service. Fortunately, I was able to contact another taxi company and they picked me up 10 minutes later. read more

I waited over an hour and a half for a taxi to come pick me up. Finally I just gave up and called another company. They just kept calling me with a machine asking if I wanted to keep waiting, never giving me any idea on how long it would be. No wonder people are using uber instead. read more

Horrible service over an hour late. Called multiple times and they said they had no cabs available so I went with curb application and saw there are at least 6 parked only minutes away from my location. Now what kind of service is that. read more

303 Taxi - Taxis Near Me - Mount Prospect, Illinois

Had a few business trips last month and 303 Taxi was absolutely amazing! Got me to O'Hare with little to no stress and on time! Thanks 303, I'll use you again in the future! :) read more

I'd give them zero stars if I could. A once reliable service has become a frustrating, unreliable provider. Their vice response system is flawed. You can't reach a live person to resolve problems. No-show drivers. One would think that with all the competition from ride shares they'd be on top of their game. read more

Never used this company but I was harassed and followed by one of the drivers on my way to work. He rolled down his window and drove right next to me when there was a ton of room before the next car ahead of him. He stopped about about 200 ft behind the car in front of him at a stop light to stay right next to me and stared at me and when I didn't acknowledge him he honked at me and CONTINUED to drive right next to my car. I honestly don't know why this man was harassing me but I definitely would not want to be the person that had to ride in that taxi. I looked at the name on the car that it said was owned by, the last name was kielbasa not sure if they own all the cars or if it was this specific mans car. I did not feel safe and this man shouldn't be driving strangers anywhere. Weird ass experience. read more

3rd time was the deal breaker. I have used 303 numerous times and even had an opportunity to build a relationship with one of their drivers. Each time I book I cab with at least an hour and a halfs notice to make they have enough time to book my ride. My ride is a short distance but I always pay double the fair to make it worth the drivers time. This last Saturday I booked another ride and it was the third time that they hadn't shown.this had already happened on two other occasions) I arrived at my pickup spot and no cab, I called and they said that they were still working on it. I canceled my ride and let them know that I was not happy. I still got a call from the driver about 45 minutes after my pickup time to let me know that he was there. Needless to say I was already at my destination. I get that there aren't that many cabs in wheaton but there is enough time to contact me when they can't fill the order. Time is valuable. Not wasting my time with these guys anymore.ll read more

Have used them since i was young - customer service and reliability almost non existent now- would recommend using someone else!

I was in the suburbs- needing a 25min. ride. *I would WALK through ANY weather, rather than deal with this pitiful excuse for a service provider again. 1. cab 30 min later than quoted (I waited 50 minutes) 2. driver was blasting VERY PROFANE, VIOLENT OFFENDING music--and I love all genres 3. driver was speeding, driving reckless 4. driver was swerving lanes, 55mph - WHILE TEXTING LOOKING DOWN !! 5. at end of ride, instead of allowing me to swipe payment box (installed in cab) he said: "No, it's OK, you can give me your card"-- and he wanted to swipe it with his own phone! I said no. 6. After this he became distant, cold, rude - and peeled away from my destination. I've tried for months to contact the company directly and file a complaint. Each time there is either no answer, or the phone mysteriously hangs up on me. read more

Used to be good, now terrible. Web hail doesn't work -- got an email AND text confirmation, the next morning cab didn't come, dispatch was terrible and said they had no record of reservation and no cabs to send. Had to drive my daughter to O'Hare in a snowstorm, thank goodness I could. No point in a cab that doesn't show up when you need it. read more

Call this company if you want to reserve a cab pickup, have a no-show, and have the dispatcher tell you that a reservation does not mean a guaranteed pick up.... huh? horrible horrible horrible service... and i travel all over the world.... this one takes the prize for the worst ever... read more

Service here has declined to zero. Hard to get anyone on the phone. No one can answer basic questions. Have used this service for years and never ever will again. read more

I made a reservation on the company's website, which checked and confirmed my pickup and destination addresses. I received a confirmation email. Six hours later, while on the Metra train, the taxi company called to say it couldn't provide the service I reserved. I was going to arrive in the suburbs with no transportation and the agent was ready to hang up when I asked how he could help me resolve this. To his credit, he gave me the number of a taxi company serving the area in which I needed one. One star for that. Otherwise zero stars for 303taxi. read more

Good service, on time . I have nothing to complain about. Have been using this company for years now. Would definitely recommend.

Worked great. Communications were fine, taxi driver (Roman) polite- reasonable price. Things went smooth as silk.