I have been with 3 for over ten years now, and the team at the Long Row branch, Nottingham, are one of the reasons why..
After firstly visiting the Victoria Centre branch (whose Customer Service skills I could never have faulted previously), I was very disappointed by the complete lack of 'engagement' by two of the 'staff' there - I was the only customer present at that time.
However, the great team at Long Row ,Nottingham, saved the day!! :)
My thanks go out to Dil - who was very thorough in assisting, explaining (and problem solving!) especially to a customer who is not very 'tech-minded'.
In addition, Fez - your 'leadership' and supportive skills are first rate (from my observation)!
I can see why this store is so busy.. but I didn't mind waiting!
The staff remain very approachable, friendly, with a calm willingness to go an 'extra mile' - in a very busy store!!
Quite a skill to 'pull off' well! ;)
As a result of the exceptional standard of service, this 3 Store made extra sales (from this customer at least).
And isn't that what business is about? ;)
Thank you! read more