I tried calling and leaving a message and using their websites "contact us". I got no response…read more Terrible customer service.

I joined recently. Wonderful atmosphere, friendly people, great trainers. Could not be happier.read more

I've returned as a guest after cancelling my membership. There have been upgrades. Newer…read moretrendmills, stair masters and ellipticals. This can be seen in my photos shared. This is a good step forward. There is still room for improvement as far as upkeep but things are getting better.

Specialist trainer Carson L is excellent, very professional, knows his work, explains each exercise…read moreand equipment and how it helps. The 5 stars is for Carson and his expertise and helpfulness. I can see changes for the better in my health. Other plus points: lots of parking, the gym is spacious, plenty of machines along with other amenities. The negatives can be overlooked if you get a great trainer and can focus on the training.

Top notch trainers in a friendly and supportive environment. Sessions are personalized and easily…read moreadapted for injuries and/or capacity. I've been a client for 10+ years and continue to see results - whether your goals are strength, weight loss, rehab, building bone density, athletic performance, etc. Vtrainers will customize a program for you. I'm so grateful for all of the trainers - their expertise has had a major impact on my fitness and overall health. And they make it fun; it's the highlight of my day!

Vtrainers is a small gym with great staff and totally personalized training. I have been going…read morethere for almost 2 years and have been very happy with my progress. My goals were strength and conditioning. As someone who has been "allergic" to exercise for most of my life, I am impressed with the expertise and patience of the personal trainers. Btw if you are a seasoned athlete or are looking to train for an event they are totally great at that too.

Update: This location has used their Covid months well. They have overhauled this location and it…read moreis looking much better than before. There is a different energy here now. I did cancel my membership last week just because of the city mask policy and found another gym. Pros: More machines now. Larger space. Spa services is now a real thing. They are taking cleanliness a little more serious. Cons: It can still be bigger. Exterior lockers. The locker rooms/bathroom/showers can be bigger. This location is now competing with other Planet Fitness locations. I think they took my comments seriously. I will not work out with a mask on though. Original Post: Compared to other Planet Fitness locations this is probably the worst one in Philadelphia and it shouldn't be.   Pro's:  Parking always available/ Open 24 hour's/ Close to the park/ Close to a supermarket/ Cool patrons for the most part. Cons:  Small location/ Staff is not rude but disinterested/ Lack of space in the stretch area/ My last visit had all the sanitizer wall stations completely empty/ My last visit I saw 1 paper towel station completely empty with 4 worker on duty, so people either left the machines unwiped or walked all the way across the gym.  I had to speak with an attendant.  / Small bathrooms. / No outside lockers, just locker room lockers.   This gym needs a Grand Re-Opening after a Grand Closing.  The there should never be any station restocked in a gym this small, especially in the time of COVID-19.  I'm not sure why the staff is always on their phones on the way in or out and look unsure of whether to greet customers or say goodbye.  I find myself driving 3 miles away to Center City or Island Avenue or 6 miles to South Columbus Boulevard because of the size and the environment.  Coming to this Planet Fitness feels like the owner was trying to save a Buck at your expense.  I cannot imagine that the staff is well cared for either.  The best part are the people who genuinely want to workout and shape their body.  The rest is lackluster.  I hope this community receives a better gym, they really need it.  Perhaps they need some competition. Useful 3 Funny 1 Cool

Planet Fitness needs to train their associates better. Everytime I come to this location, no one…read moreknows how to work the tanning booth. I drove all the way here, checked in and said I just want to tan tonight. The associate says, I dont know how to turn it on. I said well is there someone you can call that will explain how to do it? He says idk where the book of contact information is...I'm sure he had other associates phone numbers in his cellphone but he didn't even bother looking either. I mean theres only so many drawers/cabinets it could be located! I've worked in a gym before and it's common sense to just search the desk quick for contact info. I'm leaving for a vacation soon and the fact that I pay for tanning but can't use it when I want is rediculous simply because they aren't trained properly to turn it on.

(to the tune of "All Star" by Smash Mouth")…read more Somebody once told me, you gotta work out slowly, Spend an hour in the gym, they said. But now, don't I feel dumb? Sore abs, chest, legs and bum, My muscles worked from toes to my head. Well, the workout's coming and the blood is pumping, What a surprise, see nobody's running! Didn't make sense not to just have fun, Thirty minutes, and the workout's done. So much to work, I break a sweat Nicest trainers that I ever met. You'll never know if you don't go. Get done so fast, move your muscles slow. Hey now, you're at X-force, get your sweat on, go play. Hey now, somewhat pricey, but you get what you paid. And all that sweat, liquid gold. This workout for sure breaks the mold.... X-Force is a hell of a workout. You don't necessarily realize it as you're going through, but you're working muscles in a way that you can't do with normal machines. That probably explains the hefty price tag. I'll admit: I was writing about the workout, so I was able to try it for free, but I don't think I could swing this regularly. That said, for folks that live or work in Center City and have the money to spend, once a week 30 minute sweat session definitely sounds appealing. AND I was sore for about 2-3 days after. The locker rooms are truly sleek and executive, and the showers are fit for a queen (or king, I imagine). Everyone at the gym that I met was friendly and incredibly knowledgeable. I can see why the fans are die-hard!

I think this mode of exercise is valuable but depending on your instructor, the experience can…read morediffer greatly. My instructor seems to lose interest in me early on and look out the window when I was working on a machine. I developed an injury ("golfers elbow") which I mentioned and was dismissed by my instructor. They also suggested I come in to workout when I had Covid, saying it was okay if my symptoms were mild. I have 9 More sessions but I'm hesitant to go back because of a lack of concern for basic health issues around Covid and a disregard or lack of interest in proper form to avoid injury. The focus seemed to me on adding weight like CrossFit.