Customer service here was non existent on my visit today. I frequent two other UPS Stores nearer to…read moremy home and have never encountered the inefficiency and lack of care for customers that this location doled out. I walked in and got behind one man waiting in line while another lady waited at the counter with no visible employee assisting her. There was one employee answering phone calls and another doing package tasks that was not related to an existing customer in line (and at a snails pace at that). The third employee was at a computer facing away from the customer line assisting a customer standing near him. When he finished, he looked at our line and told us he would begin assisting people on the left side of the center island even though 2 of 3 of us were on the opposing side. I remarked "This man and I were here before her (referencing a customer that walked in and went immediately to the left side of the island). He replied rudely "Well, you still have to line up on THIS side to be helped." I started to approach the designated side and only then saw a small, low hanging sign with an arrow directing customers to the left for returns. I am a former educator and I understand rules, instructions to follow, and signage, but I do not understand the lack of regard for your customers and the failure to be courteous. Further, would it not be in everyone's best interest to post signage high and ahead of customers line of sight as they wait in order to recalibrate as needed? It is perfectly natural to see a line and get into it upon entry. I left this location with my Amazon return in hand as I will not support such an unprofessional business. At both the Red Oak and Waxahachie UPS stores, you are welcomed as you walk in, and every employee visible is assisting with in-store customers before taking on other tasks. They are efficient, courteous and professional. These UPS stores understand customer service and appreciate their customer's time and patronage. I will continue to give both the Red Oak and Waxahachie locations my business. Save yourself some aggravation and avoid this UPS Store.

Received Great Customer Service. Very easy to send my package. Was in and out in less that 15…read moreminutes