I've worked with so many different couriers in the last two years that telling which ones are good…read moreversus which ones are not very reliable has become relatively easy. I've only worked with JRS Express once but I am extremely happy with the experience, enough to give them five stars. I had my ecobags made in Rizal, which is already consider outside Metro Manila. My supplier's courier of choice was JRS Express. Although it was a bit more expensive than my usual carriers, I gave in and paid extra for the shipping cost. The bags were completed on a Thursday and I was expecting it on a Friday to use for an event that Saturday. Apparently, there is an additional cost for next-day delivery but both my supplier and myself were not aware of this. I left a message to JRS Express via their Facebook account asking about the status of the deliver on a Friday night (that was around 8pm). I got a response right away informing me about the next-day delivery issue. I was a bit disappointed but I was pretty happy with the customer service experience. But that wasn't the end of it. They actually called me to ask me where I was and what time I needed the item. I was absolutely floored with their commitment to deliver on time at this point. I told them the event was at 8am but I needed to ingress by 7am. I was crossing my fingers that I'd get the items before then. Lo and behold, someone came knocking at 11pm. It was JRS Express with my package! They said that their trucks were making rounds and was able to pick up the package at the warehouse at 10pm and they tried to deliver it to me that night in the off chance that I would still be awake. And they even apologized for dropping by so late. I have never had a better customer service experience with any other courier. They really went the extra mile and I super appreciate it.

1. Jestoni B Ragaro lalamove Rider didnt deliver my item and complete the delivery with fake…read moresignatures. 2. I unable to send the Google complaint Online Form the message shows "Something went wrong" 3. No one from lalamove customer service live chat with me to assist this matter accordingly. Keep on sending me automatic message that case been handle.

Been a loyal client of Lalamove for over two years, using their service 5 days a week. Until now…read more.. On November 6th I booked priority delivery with Lalamove (order 147796857373) to have frozen goods delivered to me. I use exactly the same booking 2-3 times a month, and usually it takes 35-60 min to deliver. The order was accepted by the rider Nico Isahck Tenorio (phone number +639466171851, motorcycle plate number 344PZX) at 8:41 AM. Only after 40 minutes at 9:20 AM he messaged me that he is on the way, nearby to pick up. Same time I informed the rider that it's frozen goods and asked to deliver it without delay. Order was picked up at 10:42 AM only (2 hours after the booking conformation). At 12 noon rider was still on his way, not answering my calls and SMS. I contacted Lalamove customer support chat to help me. The agent tried to contact the rider as well but without any luck. During 3 hours I keep chatting the customer support agent and explain my problem at least 5 times as the chat was changing the agents every once in a while without them giving me a clear answer. The last two agents told me that they created a ticket (same number as my order number) and that I have to wait while another department processing it. But no one gave me exact timeframe for the solution, despite I asked about it several times. At 3 PM I received a call from the rider that he is having a problem with my address (what can't be true as I used to book the same delivery a dozen times before with no issues), problem with his phone, that he is somewhere else and can't reach my place. The customer support was informed about that call as well immediately. I sent my address to the rider once again via SMS. Eventually I received my goods at 3:48 PM. The priority booking, what I was charged for from Lalamove wallet automatically, took 6 hours to be completed. The goods were defrosted and damaged, impossible to use anymore. The cost of it is 1520 pesos. Plus delivery fee is 159 pesos. The driver tried to tell me some ridiculous things like his phone got broken, no charge, he lost the address, the address was incorrect etc. He even seemed to me drunk or under influence of substances as his speech was not clear, but I can't be sure. He marked my order as delivered and signed the form in app without my consent by 2:17 PM. I messaged to support during that day from 12 noon to 4 PM, asking for solution but still didn't get any after 5 days. Today, on November 10th, to my new message via customer support chat I get only one reply, that it's to late to file a complaint as 24 hours passed. They can't find my ticket and not going to solve the problem as time frame already passed. Seems like Lalamove is intentionally limits their contact channels for clients, as even the complaint form on their website is disabled.

Everybody knows what LBC does and how trustworthy they are when it comes to courier services, which…read moreis probably why they have a branch at every corner in the metro, and (at least) one in every province. That is also the reason why they are swarmed with loyal customers in each of their branches. I hate going for LBC errands because waiting for my turn takes so much time. But when nobody else is available and our deliveries (for business) need to arrive to a certain location the next day, I brave the queues and go to the LBC branch (we only trust the deliveries of our items to LBC) in SM Southmall, since it's the one closest to our house. As expected, the queues are usually long. But this branch is quite impressive because transactions are quick, or quicker than you would expect. The people on the counters were also polite and approachable. I had several inquiries regarding their services, and they willingly answered my questions.

I flew all the way from Phoenix to the Philippines with 130 lbs worth of luggage. By the time I…read morearrived in Manila after 21 hours of travel my back already had a personality of its own and would have killed me if it could. Of course, the things I brought home wasn't all mine. Most were "padala" from my mother's Filipino employees and they had asked me to send it over to the province for their families once I reached home. A particular item that I had to send was a tablet and it was to be shipped all the way to Davao. And of course, I chose LBC as the courier. LBC has always been reliable through the years. I've never had a bad experience here. Everything is done so efficiently that I never have to worry about my item never reaching its destination. The Alabang Town Center branch made the experience so easy for me that I actually threw away the receipt as soon as I left the place. (Yes, I was that trusting) Great branch, easy to find and no long lines. Kudos!

DHL is part of Deutsche post, the world's largest logistics company operating around the world. DHL…read moreis the market leader in sea and air mail globally. So if you are looking for shipping anything eccentric to exotic places, DHL is the way to go. You know that when a package gets lost, you will be compensated and the risk of losing your package is very low. However, this great service does come at a sharp price as well. So if you are shipping low value stuff to standard locations I wouldn't recommend DHL. This branch is almost always empty and it's conveniently located at the carpark, so you can easily carry stuff from your car here. Service is friendly.

I ordered a package from Rebecca Minkoff. I picked it up from SM Megamall & the dust bag was…read moremissing. I have several bags from the same brand and it ALWAYS comes with a dust bag. So disappointing. Package was delayed already for 3 weeks (ordered November Black Friday, was able to pick up 2 days before Christmas!) and the amount I paid for a 4lb item cost the same if I used TWO DAY SHIPPING with Fedex or another logistics company. The company should take accountability when things go missing & issue partial refund if a shipment gets really delayed. Never again.

One of the most frustrating things that come with living in the Philippines is that you can't shop…read moreonline. You could, but when it arrives here your face will get slapped with a sizable tax charge from customs. It's either you pony up and pay the tax or they'll send back the item. No matter how you cut it, you'll end up the loser. One way to get around paying these exorbitant fees is to use Johnny Air Cargo. The whole process is easy to go through and hassle free. You just contact them and tell them of your plans. They'll give you a US address to send the items to, and then they'll send it to the Philippines. I know that it looks like you're just circling around, but it works. There is a fee involved of course, but what they're charging are fathoms away from what customs will charge you.

staff here are very very rude answering and talking to me like i didnt pay my packages kinda begged…read morethem to give me an update but not very cooperative as also she is such a liar saying i swore but it was her raising voice and telling me she was tired from her other customers . She shouldn't work as customers service at all she cannot handle the busy pace and complaints well . And this is Not acceptable the hot line emails chat are not responding not even talking to a person all robotic idiots ! Service is so so bad from London to Manila considering very expensive but totally not worth at all

I am waiting since June 1 doe my shipment but LBC delivery is not coming but in the updates they…read moreare simply mentioning "We tried to deliver your shipment but the house was closed and no one was persent. We will re-deliver on the next business day." Why is this? And today they have updated, saying, "Shipment is with a concern. Please get in touch with our official customer channels." Phone numbers are not working.

Yilinker Express is very dependable in terms of Pick up and Delivery. Having the low shipping cost…read morethe riders have a mobile apps wherein they can update the status in real time, no need to go their website just to know the status of your shipments. Their unique system will send the delivery updates to us (shipper) and to our consignees. It gives me a Peace of Mind!! Keep it up Yilinker Express team!!!

Upshift Express is undoubtedly for me the best courier service in all of the metro. First of all,…read moreit is the least expensive one that I know of. P40 per shipment for their small bag, and everything I've ever shipped has fit in that thing. Pickup of the item is absolutely free, and neither is there any minimum required. In other words, there are no hidden or extra charges. Your item gets delivered the next day to the receiver. I'm really happy to have discovered Upshift Express and they have made my life more convenient and efficient. More power.

Upshift Express was reliable not until this past transactions I had with them.. i booked for same…read moreday delivery And asked me to pay P150 but they delivered it the next day which only cost P80..No refund happened.. And last week I booked for cash on delivery, they say you'll get the money they collected from your client the next business day but until now I still havent received any single payment from the 2 transactions of COD's.. They erased the comment I left on their instagram account and I saw one complaining on their fb account that she havent received the payment as well for COD dated aug 11,2015.. I texted them several times for follolw ups and got this msg saying they already deposited the money, but when I checked my bank account theres no log/deposit received from Upshift.

There are so many couriers and delivery services popping out left and right these days. With the…read morepopularity of online selling, I can imagine how competitive companies have become when it comes to the rates that they offer and the quality and satisfaction of services. While admittedly, I prefer the more affordable options when it comes to delivery services, there are some packages that are better left to be handled by the professionals. LBC is the only delivery service company that I trust with important documents and packages. For one, they have a branch in every corner. It's easy to send and receive money or packages as soon as you need them. Secondly, service is always spot on. I have never experienced any delays with my shipments allowing me peace of mind making their higher shipping costs all worth the price.

I don't see my best friends and favorite cousins a lot. We chat and Skype, but sometimes it's nice…read moreto surprise them with a gift or a handwritten letter or art for no reason at all. That's when you'll see me heading over to LBC to have something shipped over to them. Another reason I go to LBC is because I can trust them with documents that I need delivered right away. I also know exactly where my package is or what process it's in already. I can track it online.