The maintenance staff here are amazing, courteous, and really get the job done while trying to…read moremaintain the least disruption possible. My experience with Romulo in particular has been top notch from his management of a building issue that required him to come daily for two weeks and move my stuff in and out of the cabinets as required to correct the issue. He would get 15 stars if I could. The concierge here is wonderful as well - from randomly loaning me a lighter for a birthday cake to keeping an eye on things, no complaints. The management staff at Avalon White Plains are subpar for a building that is one of the most expensive and considered 'luxury' in the area. Generally speaking, I don't have major issues, but I am not fond of the lack of better communication skills from the management staff. Residents were especially weary when we had a major fire alarm issue, causing false fire alarms to go off more than 24 times in 2 weeks randomly. Folks like myself work from home, we have plenty of families with young children in the building. Or an issue with the UPS driver, which the building suddenly emailed us 3 days prior to let us know they won't accept packages at the front desk anymore unless the driver places them in the hub (without mentioning attempts at resolution prior to this) so now we may not get our packages?! and I was not happy about flooring that was installed that was several shades different from the flooring we currently have, leaving us with a floor that is yellow and dark brown in patches. NOT what I expect from again, one of the higher end, most expensive buildings in the area. Lastly, I am annoyed that they don't staff the concierge desk properly to account for their breaks, lunches or when they need to step away for duties. Its not the concierge's fault. I am not sure what the staff's limitations are from Avalon HQ for solutions and etc, however their communication skills aren't what I would expect from a higher end building.

Do not move here!!!! Unless you wanna deal with daily false fire alarms at all times of the day and…read morenight. Sometimes if we're lucky, it's multiple alarms in a day. As I write this, 4 alarms have gone off. Multiple tenants have emailed corporate office, local management , to which they all reply with "we're aware, we're sorry , we're fixing it". How are you fixing it when it continues to happen every day?????? I call a SCAM! With apartments going from $2150-$5000, this is what you get. Horrible! Such a shame too because all the tenants are nice, it's a dog friendly building and the concierge and maintenance staff are superb.

I have to say Jeremy, Jonathon and Stephen and the whole maintenance team are absolutely amazing in…read moreevery way! friendly, and they get things done . Isabella and Malaysia are gems! thank you for always being welcoming and polite! it's nice to see friendly faces. I want to thank each and every one of you! your kindness does not go unnoticed! in a world that can be hectic,,,be kind

Overall horrible experience. If I were to deal with them again I would speak with Isabella…read moredirectly. She is the only one that has been nice to me since day 1 regardless of the issue. Kelly is uneducated and rude. She is looking for problems talking to people that way. Good luck with that attitude. Also this apartment was falling apart since day 1. Maintenance did come to address the issues but they soon became problems over and over that we gave up trying. The concierge is never there to let your guests in. They put all their money into revamping the lobby/leasing office and put none of it into the apartments themselves. I am really disappointed. I have a sister with disabilities and ISABELLA was the only one that was considerate and understanding of our situation. The old management + new management however have consideration whatsoever and only want to do what makes them happy. I'm paying the same amount for this rent for an entire HOUSE. please get educated and professional staff if you're going to be charging those prices. We heard about rats burrowing in people air conditioning units and had to leave immediately. The only good part was the pool and the revamped downstairs area. they also have a horrible dog walker competition with a woman named jackie who cornered my disabled sister + dog in the elevator. do not let her near your children/animals as she does not listen when you tell her to get away. they need to take control of what is going on in their building instead of letting the tenants choose for themselves. again, isabella was amazing 10/10 5 stars for her she deserves a raise for the work ethic and attitude that she has. disappointed.

Amazing customer service The information the representative gave me was very productive. So I am…read morevery much interested in renting an apartment in your complex.

A very nice, well kept 11 story luxury Condominium building on the east side of White Plains. Is…read moreit a Ritz Carlton, no, but then again it was built in 1988, when it was the premier Condominium building in the city. It offers nice amenities, 24 hour concierge service, indoor pool, small gym with lockers and showers, indoor heated parking, central a/c, outdoor balcony for each unit, top floor lounge area and some rooftop lounge areas. There is some parking for guests in front and parking on the street. One negative is that most of the kitchens are on the small side. Its very close to Turnure Park, and 10 minute walk to Stop and Shop, The Westchester and under 15 minute walk to Mamaroneck Ave. and central downtown. WP train station is just under a mile also. Great location, quiet because it's not in the middle of downtown, but still very walkable to all. Its priced a little higher than your average White Plains condos, but it is a luxury building and has a lot to offer.

Excellent condominium complex. About 20 or so years old and could use some updating, but pretty…read morewell maintained. Outdoor garden with bbq grills and a gazebo - great for outdoor entertaining. Indoor pool with lifeguard on duty. Gym in the basement with a great variety of weights, cardiovascular equipment, steam room, and studio space. Concierge at front desk who controls traffic in and out and signs for packages. Maintenance staff is good.

Very nice, kept clean and safe. Close to station. Walk to shopping and restaurants. Gym and pool…read morearea great amenities.

Many amenities were misrepresented. The pool did not open for a very long time when it did it was…read moreover run with lantern flies. The whole building was infested with them which made living there a nightmare. Nothing was done to remove them. The golf simulator was broken more than it worked. The garage is a joke and very difficult to navigate. The elevators are constantly out of service. This building conceptually is great but in reality it leaves a lot to be desired. One of the concierge staff held packages and lied about withholding them because we refused to pay for their parcel post fees! So unprofessional! Almost impossible to get rid of boxes and large items because the dumpsters are not always available.

Full disclosure, we have not moved in yet but are renting an apartment starting in February. Our…read moreleasing manager, Karimah, has been so incredible. We are expecting our first child and are moving to be closer to family and she has been so patient, kind, and responsive. She even showed my mom the unit we were interested in on a separate occasion when we weren't available but wanted her to see it. She answers all of our questions clearly and promptly. We have looked at almost all of the luxury rental buildings in White Plains and The Mitchell was BY FAR the most pleasant! Karimah has made the leasing process so easy and we are so grateful!

Out of all the buildings I've looked at in White Plains, this was by far the best atmosphere and…read moreeasiest experience with leasing. Biannis the leasing consultant was so patient with me, I was very indecisive with which unit I wanted. She wasn't pushy in anyway and expressed all the pro's for each unit and was great with answering all my questions and concerns. The building has such a great atmosphere, neighbors are friendly and all common areas are extremely clean.

Cleanliness -Carpets,Elevators+ Neighbors-No Rules…read moreNo Dog Park/Area-8x12 Garage-Valet Parking-Hire Men No Safety-Doors Open 24/7 Unimpressive Lobby, Amenities Apartment Rates too High

I have Lived here two years. Building and area is under constant construction. Noise, things…read morebreaking in the apartments, street closings all the time. Elevators and garage doors, and entry doors to building broken frequently. MANY lost and missing packages in package room. Original staff was wonderful. They made up for the fact the building was not 'finished". The management changed and so did ALL the staff. New staff very young, very inexperienced and frankly borderline rude. Customer service has just dropped. Can't recommend. I wish it was still managed like it had been, and staff was more understanding of what living in a construction site really means.

I could not be happier to have made the decision to relocate to The Northlight. I reached out very…read moreearly on to Joseph, the property manager, and he has been the most welcoming, helpful and kind contact along the way. I was one of the first tenants into the new building, and everything was seamless and easy. And I cannot stress enough how beautiful this space is! The amenities here are incredible and every small touch is thought of. I'm so excited for the neighborhood to blossom and fill with people. I've also commuted into the city once for work, and I can say, without a doubt, that the train ride along the Hudson watching the sunset beats any day I was stuck underground on the subway.

We went to go see The Continuum and Michael, the leasing agent, didn't have our appointment on the…read morebooks, which we didn't think much of at the time, but in hindsight was telling. We toured the apartments and actually found one we really liked. When we emailed the next day to ask about applying, no one responded. Over the next week, I emailed Michael multiple times and left a few voicemails and never heard back from them. During that week, we decided to look up reviews for the building. We hadn't paid much attention to apartment building reviews before because we felt like most people who wrote reviews would probably be complaining and trying to get management's attention (which I guess I am guilty of now). However, when the reviews are consistently negative and all have the same complaints, you have to wonder whether there is something to them. It has now been 2 weeks and we have not heard anything from them, not that we would still want to live there anyway. So while we do not live in The Continuum, I frankly am not sure how one would go about living here since management is so bad they won't even respond when you are trying to give them money. When we toured other buildings in White Plains and talked to some other people, a lot of them said "whatever you do, don't live in The Continuum." Just wanted to share our experience so others don't waste their time.

You are not paying for Luxury you are paying for Location. If that is important to be 5 min to the…read moreTrain Station, then this could be the olace for you. It is not however close to downtown for Restaurants or Shopping, so if you dont care, come and see the place. Make sure to have an Appointment or you wont be seen. There are lots of open apartments in both Buildings, ask to see all. Not cheap!

Grab a drink, you're in for a long one! My partner and I have been living here now for 3 weeks…read more Before writing a review, I wanted to ensure I had a "real" experience. Now, let's start from the beginning... We started to look at this property in July. Getting back to us was a bit delayed. However, after getting into the building we quickly realized that safety was a top priority to this company. So they delayed tours a bit (from our POV). They didn't want any injuries to occur while touring, due to ongoing construction (definitely worth the wait). Shaun and Anissa are a tag team of perfection. They were informative and patient during our tour, they answered all of our questions, and provided us with ample support. After our tour we continued to have "concerns" about the layout of a few different units. Anissa continued to accommodate us and let us tour time and time again. Now the units.....they are amazing!!! Each one is unique, from the layout, to the finishes. Needless to say the finishes are all high end. The building itself is stunning. One of the bigger, and well equipped gyms I have seen. There is an adorable zen garden on the lower level, and the rooftop....the rooftop is perfection. On a clear day you get the most beautiful views of NYC. The pool area isn't opened yet, but it's such a beautifully curated space. Makes you feel like you are at a resort. There is also a pub on the main floor, it houses a pool table, fire place (electronic), and bar tops. It's a comfortable spot to hang with friends, or read a book. The area....so many walkable restaurants in the neighborhood less then 5 mins away. If you want to take a nice 10 min stroll there is a Starbucks. 15 min walk will get you to cross county shopping center (I actually mapped these out haha). For the commuters reading this, the metro north is literally 3 blocks away! Now let's get to the move in process....to sum it up....FLAWLESS. All communication was completed electronically. The management team does a phenomenal job at detailing the cost of everything. The Bozzuto company is also very transparent. There's no guess work or confusion regarding what you are paying for. On move in day Shaun did a walk through of the space with us, and took notes on any concerns we had (literally zero concerns for us). All moved in.....now three weeks later, we are beyond pleased, and we feel right at home. We have met the manager here, his name is Mo, and he is involved, and proactive. He will round with his team. Always inquires if there are any concerns they can improve on. Willing to fix all issues, no matter how small and trivial they may be. Now I know reading this you are probably thinking "it's a new building what issues could there be??" Well let me share some troubles we have had. Our washing machine was giving us an error message and wouldn't work. Mo ensured this was a top priority to fix. At this point we met the maintenance crew, Brian and Frank are AMAZING. They respect your space, clean up as they go, and leave maintenance update cards in your home if you permit them to enter when you aren't there. Our stove wasn't leveled, which made cooking a bit hard, Brian and Frank came right away and fixed this. Now that the building is open and ready to run. 42 Broad has employed a new sales and marketing associate named Janete, and a concierge guru named George. In our opinion, they are seamless fits in this team. Janete is informative and kind, just like everyone else, she is always smiling and willing to help. I see her touring all day and she's always in high spirits doing so. George is one of a kind, he is the perfect start to the day when you come off the elevator, and a nice welcome coming in from work. He is professional, and takes his job very seriously. I know this was long, and I hope you stuck around to read it all! Now come tour and be our neighbor!

Shaun is the assistant manager over at my new building and he's hands down the best community…read moremanager I've experienced in the last 15yrs of my life pertaining to customer service. He took his time explaining every aspect of the building. I had a few options prior to this particular building but Shaun made me feel at home. Since my move in he has been there anytime I needed help. Thanks for the professional hospitality. New York City Needs more managers like Shaun. thanks.