Would give zero! This company, besides the issue I was having with the website the customer service was none like I have ever experienced!!! I am in customer service myself so I always make an effort to avoid expressing and emotion directed to them. Regardless of my politeness I was talked over repeatedly, my concern was not heard and the agent just kept repeating himself with a point he wanted to make that had nothing to do with my concern! I asked for a supervisor (I try to avoid doing that), the supervisor came on and I again repeated my concern, before I could finish he advised he already was aware and began to explain why my concern is not valid instead of working with me to find a resolution! I explained that on a previous call weeks ago this should have all been taken care of, he then talked over me again and exclaimed "what do you want me to do"!? Shocked I replied, I would like you to do what your colleague said would done previously, I also advised that the customer service I was receiving was very poor, then all of a sudden the supervisor hung up on me!!! Now, I can understand if a customer is being abusive and with warning that disconnecting the call may be warranted however I was NOT even close to being out of line in any way and did not deserve that kind of treatment!!!! Companies like this one where they hold your mortgage feel like they have you, you are not easily going to switch companies so their customer service can be sub par I suppose, that is all I can come up with! I do not typically do reviews but I just had to warn others about this one. read more