Great service and prompt attention on short notice in busy season. Diagnosed the problem and…read moreinstalled new unit that works perfectly for our square footage.

My issue with this company has been the severe need for more communication between the front office…read moreand the technicians. Their workers showed up unannounced to begin the installation of a new HVAC unit in the property next door to me a day and a half later than I was told, without notice of when they would arrive. When they did arrive at the property, they just walked in and began working without notifying anyone that they were over there. After they had finished, they up and left without saying a word. I received a phone call the next morning asking if they were finished, and after paying I was told that an inspector would come to the property to ensure everything was installed correctly. They never showed. To be fair, I called the inspection company directly and ran into the same issue and eventually gave up trying to get them to come out, so I won't put this entirely on the fault of Service Plus. Lastly, after all of the work had been completed, I had to make several phone calls to the office to correct basic information on my final invoice. This company seems to do quality work, as I haven't had any issues with my new unit. However, they need to do a better job of communicating with their customers and handling things a bit more professionally.

Had Randolph paving asphalt my driveway in Jacksonville they did a great job finishing it…read morereasonably Quick Look's really great and the Randolph crews cleaned up their job site very well. They were always on time and the price was very good. Just did a good job I would say.

I'm a long time customer with no complaints. Ronnie has been cleaning my carpets for over 20 years…read more He has worked my emergency situations (busted water heaters) into his schedule, has traveled out of town to assess and treat a mold problem with the crawl space on a rental house I own and is good about showing up at appointed times. I have referred him to friends who were also satisfied. Since I've never used another cleaning service, I can't comment on his prices but they seem reasonable for the work done. I know that when I call and schedule a cleaning I know who will be coming to do the job.

It seems there was a miscommunication and understanding of the time and date for the carpet…read morecleaning. This could be understood if they had responded to the phone message or email requesting a reason why they did not show. They said there was no phone message or email received. I am at a lose as to how this could happen. To give them the benefit of the doubt, I have adjusted my former review.

Brittany was very friendly and accommodating. She worked with me every step of the way. The staff…read moredid a great job of cleaning and I look forward to using their services again.

Cleaning at its Best made my life so so much easier and stress free and my house clean and new!…read moreThey were quick to respond to my inquiry and walked me through the entire process of setting up my cleaning from a checklist to scheduling and sending a deposit invoice. I was moving out of my 2B 2B house and not only were they able to accommodate me on the day I needed to move out but their pricing was more than reasonable and competitive to the area. I highly recommend them for any future cleaning needs I now only wish they'll be able to service my new housing (different state). Regardless amazing customer service and excellent overall care. Thank you!!

Contacted this business for a quote and received a prompt response. The owner Jermaine was…read morepersonable l, knowledgeable and provided a fair price. Hired!!

Terrible customer service. Stay far away. We called them after they were recommended by our…read moreneighbor to check on our HVAC in May. Service was provided satisfactorily at that time. As the weather turned cooler, we called them back as the same unit was reading "auxiliary heat" when started. Not only did the tech not show on the originally scheduled date, we were charged a service call charge with this message on the bill: "check unit and check aux heat; found unit working fine at this time; found aux heat when go over 2 degrees as it should." When I called to inquire about the service call charge for what I would think would be covered under a warranty, no only did I speak with rude office staff, the second person never returned my call after she was supposed to be "looking into it." This week, we received a bill with a "finance charge." Apparently, there was a "30 day warranty" on the service (I was not present for either visits). Stay far away from a company that only guarantees their work for 30 days and if this was such a common issue, we should have been notified of this over the phone (remember, I had to call twice to have the technician come out the second time). We will never, ever use this company again. The Pollards should be ashamed that this is the business they are running.

I have a service agreement with Sam Pollard and Sons (of Greenville, NC) for AC and heat…read moremaintenance for several years. When my AC died, I decide to replace AC and oil furnace with a heat pump. Pollard was the only contractor willing to include my entire request, address my questions and concerns and provide a written price quote. They removed old equipment and installed the new system along with installing ductwork in a recreation room that was added to the house. I can't say enough about my satisfaction on how they completed this project and how the company stands behind their work. They worked for three days to get the job done. The technicians were extremely polite, courteous, thorough, knowledgeable and cautious while working around my floors and furnishings. Although I had many questions they were very patient and professional in giving me thorough explanations. The technician team did a fantastic job. They demonstrated great teamwork throughout. They represented outstanding workers. Great company from the salesman to the tech team, all aspects of the purchase and installation were top notch. We are very satisfied with the overall job and excellent customer service.

Quick response and did a great job. Price was very reasonable. Will use him for some other projects.read more

I have no idea is this business is still open. they came by in June we're supposed to follow up and…read morenever did. I tried in July in August to contact someone via phone and their texting app but no one ever answers. also, their website says account suspended.