I spent $2,043 on July 11th to purchase 2 Ceiling Fans, 2 Light fixtures for Ceiling Fans and two 72" Down rods. They have sent only one 72" down rod. They cannot be contacted via phone, I can only submit messages through their website. As of this morning my account information/invoice has been deleted from their system and am unable submit any additional request because my order number is deleted from their system. DO NOT DO BUSINESS WITH THIS COMPANY. On the BBB website they have a A+ rating mean while they 44 COMPLAINTS. Update 8/1/25 @ 10:43am Eastern: Ann from 1Stop Lighting aka Progress Lighting Experts emailed me yesterday that she would get back to me with a tracking number.... This is the email I received this morning: Hello Steven Smith! We haven't heard back from you in a few days and just wanted to check-in. Is there anything you still need help with? We're here for you! Just a heads-up: we'll keep this case open for a few more days. If we don't hear from you by then, we'll go ahead and consider it closed. Let us know if you need anything! Customer Service Team - Brightening your day, one solution at a time read more

I had mistakenly order the wrong part number and Customer service rep. Johanna took the information, talked to her supervisor and was able to procure return shipping for me. She went the extra mile! Thanks Johanna!! read more

I purchased a chandelier light that was delivered damaged. I submitted a replacement request on their website and tried getting customer service assistance. Long story short, no one helped me. read more

they sent wood bladesw instead of white blades and after many phone calls and emails to get it corrected they stopped communicatingg with me, call customer service line and after a virtual assistant rammbles on they hang up on you. Worst company that I have ever done business with, my advice stay clearb of them. tomfab28 read more

I am very disappointed with this company. I've been trying to return a fixture that will not work on a project I'm currently working on. CustOmer service is terrible! You can not talk to a person. instead it's automated and done via email. I've been waiting several days for a response via email if I can return a fixture. First time to purchase from this company and will be my last. read more

Followed through to make my order right following an error. It took a few weeks but overall, Ann and the team were good to work with!

Quick, friendly, thorough response from Princess regarding the return. Instructions and expectations were crystal clear.

Item was delivered as ordered. Great price!! Only downfall is that there are no people to talk to, only bot prompts on the phone or text chats if you have a problem. Other than that, they held true to their word. read more

Orderd a bunch of lighting for a new home my wife and I are building out of state. Everything arrived find except one of the fans difusers was busted. Mind you we had everything in boxes wating for the builder to get to the point of installing the items so several months had passed prior to us discovering the broke item. I spoke with Gerard and he handled it right away. I always say you can't judge a company on how good they are when everything goes well. You can on how they respond when something goes wrong. They did a great job. Highly recommend working with this company. read more

I spoke with Junnelle via online chat to request a price adjustment on a recent order. The price had dropped significantly since I placed it just 10 days earlier, and she quickly reviewed my order, verified the current price, and offered to adjust it - no hassle. It was refreshing to have a customer service experience that was both informative and personable - and it saved me money! Highly recommend. read more

Honestly, I wasn't sure about their all electronic approach to customer service. There is no number to talk to a real person. It was a little tough initially to get attention to the issue I had with a light --missing a small piece that made it impossible to install the light. However, once I got connected with Ann, she quickly understood my problem and got it resolved in short order. I was ready to give up on this company and give them a sets of very bad reviews on every platform I could find. Ann completely shifted my experience. This company needs more Ann's and every company to have customer service reps like Ann! Di Cullen read more

Ann was super helpful in resolving the issue of a replacement light fixture being sent to the wrong address on file. Previous emails from other customer service agent was not helpful as they left the issue with a sorry but its already shipped when I was still sitting in the warehouse. Ann saved the day. read more

First of all, you can't speak with a human. Very frustrating. Second, I "chatted" with a representative, trying to get a missing part for a bathroom vanity mirror, which I was told had been discontinued; however, the representative told me they would see if that specific part was available, and that I was to "check my email" for status. I never received anything. When I followed up with a new "chat" they had no record of my previous conversation, and basically told me I was out of luck. It's an Uttermost mirror, so I imagine if they had checked with Uttermost, they might have gotten resolution for me. We are building a new home, so the mirror wasn't opened for several months after receiving it. Don't due business with this company: the prices may be good, but customer service is an oxymoron. read more

This was the first time I've ordered from 1StopLighting and I am very pleased with their service and fast shipping. The fan that I bought ended up being defective, but they were super helpful in taking care of the problem in a very fast and efficient manner. It's nice to see a company with good customer service. read more

This company offers excellent products and exceptional service. I spoke with Joy about a delayed delivery, and she resolved the issue very quickly. She is a pleasant person to work with. I plan to order more of their products. Tom read more

Fantastic customer service. When there was an issue with one of the lights due to factory/manufacturing, they addressed it in the best way possible and did so immediately. Will use again for sure! read more

The customer service rep was amazing. Spent a lot of time troubleshooting and completely solved our problem. We really appreciate the service. read more

On a Sunday, while using Safari to search, I found 1stoplighting , tried to purchase an item. Before becoming a member- the item came up priced at $600.33. The site offers a 20 or 25% discount to first time Buyers so of course I decided to sign up however only a few minutes later and then on Chrome the item came up priced at $833.80- ODD. I made the decision to call Monday during their business hours to inquire about the difference in price and to ensure I would get the first time discount off the original price of $600.33. First of all, on Monday I couldn't even get to the site on three different search engines- I got a "403 Forbidden" error notice. The 1Stoplighting representative told me that happens a lot ???? I explained why I was calling and suddenly the call was dropped on their end- no explanation to my inquiry and no call back.... Very sketch. Be careful. read more

1StopLighting - Price before signing up - Home Decor Near Me - Sacramento, California

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Customer Service Response time was very good. Communications from Princess was excellent. My issue was resolved quickly and with minimal effort. Thank you Princess! read more

I had a question about my replacement order status and Ann was so amazing in replying back so fast! Really appreciated that!

I ordered the wrong size and, although the return was outside of the return window, they allowed me to return and purchase the correct size. While they wouldn't take a straight return, I wanted another light so it worked out. They didn't charge restock either for the first light which is a plus! Johanna worked patiently and thoroughly with me to get the return process taken care of. read more

I was offered a significant discount for my first purchase from 1StopLighting and made the decision to buy a rather expensive light fixture from them to apply this discount. But when I clicked the button in two different places, it wouldn't apply it and seemed to want me to complete the order first, then apply the discount. Long story short, it didn't work and I had to reach out to Chat to determine a course of action to get the discount applied to my order. That's when Ann entered the picture. She quickly assembled the facts and processed a refund to apply the credit - in less than 24 hours. I so appreciate the follow through on what was promised, and Ann was easy to work with and got the job done. read more

I have had the same experience of many other posters - purchasing the product was fine, return process a nightmare. Spoke to a rep who wanted to transfer me to returns. After I said it was closed, he said someone was there and transferred the call. No one answered after 15'. I called today. The virtual assistant, which is not helpful, hung up on me. I called a second time, put on hold waiting for a rep, then, after 10 minutes, disconnected. Called a 3rd time, finally spoke to an unhelpful rep, asked to be transferred to returns. I was transferred and am still on hold after 20 minutes. Unless you are absolutely sure that you will receive the item you want that meets all of your circumstances, DO NOT do business with this company. You will waste time and money. read more

We had a problem with a bathroom light fixture and Ann was able to get our issue resolved in very short order. I'm extremely pleased with the service and commitment to customer satisfaction. Pricing and shipping speed on their products is excellent. read more

Though in the end, I did get my order filled, finding out anything about the order after I placed it was next to impossible. I'll summarize: On Tuesday, I went to the Kichler website to find and purchase the undercounter lamps I needed, I was re-directed to 1STOPLIGHTING.COM to place the order. I ordered (3) Kichler lamp part numbers. I received confirmation on Weds that only 2 were shipped but the primary lamp that those two connect to for power was not included with no information about a back-order or if it would ever ship and yet, I was charged for it. 1STOPLIGHTING.COM is an entirely digital response website. When you click on any of the links on this page, you are brought to a digital response webpage. Try to call "Contact" and all you get is a bot (with the clicking of the keyboard keys in the background included) that gets you nowhere. I got nowhere so I waited for the two to arrive in hopes more information would be included. The two arrived that Friday. Cool, fast shipping! But, nothing about the 3rd part number was included. When I signed back into my account and clicked on the order number to see what was happening, I get a blank screen. I sent an email to the "Customer Service Desk" requesting ANY information about the missing lamp same Friday and received a response on Monday that they hadn't heard back from me so they would close the case. WHAT!? I emailed them again with a somewhat "stern" response and received an apology for the auto response email and someone would get back to me in 2-3 days. The next day, Tuesday, I received confirmation that the missing items was being shipped. I did the missing lamp on Thursday and then later that day received an email apologizing for the missing item that hadn't shipped but it had been discontinued!!! Yes, the item I had just received was being discontinued. You can guess as what I was tempted to do but, I'm not a dick so, I did nothing. As mentioned, in the end, I have the lamps I ordered but the frustration getting there was not worth the hassle. This was the first and last time I will be dealing with Kichler and 1STOPLIGHTING.COM. read more

Do not do business with these people. They have no customer service department for problems with an order or product. I have a defective remote control box for one of two expensive ceiling fans I ordered from them and installed. I wanted to replace the box so I wouldn't have to return the installed fan. They are a drop shipment portal for sales only For product or service matters they only have know nothing bots that waste your time. No humans for online chats or service calls. Not worth the discount. read more

I'm very happy with both the product and the customer service! The quality exceeded my expectations, and the post-sale support was prompt and helpful. It's great to see a company that stands behind what they sell. Highly recommend! read more

Gerald was great and took care of my issues in one phone call. Would highly recommend 1Stoplighting. Thanks again for you prompt service.

What went well? Pretty much...everything!! I've been remodeling a house that has...been needing a lot of work, to see the least! One of the many issues has been the electrical and updating everything. Also, adding some fixtures and lighting where appropriate. I've been ordering almost everything from these guy's. And every order has been expedited quickly and with great customer service! Ann has specifically been great! I had started on the kitchen a while back. But...there was termite damage, among other issues. Well, I'm just now getting to the main light fixture for the kitchen now. But there was a problem with what I ordered and Ann has provided a customer service experience beyond what I was even expecting! They've got a loyal customer here!! read more

Very helpful & professional. I had a number of questions and concerns the representative helped with regarding my Jude chandelier,

I'm having trouble resolving lights that were ordered in low voltage in error. I'm not sure whose error it was since I was having trouble getting the sale price to adjust when ordered and needed customer service to add the items to the cart. I have filled out the correct form and the last one instructed me to call Hinckley. This is not their problem. I need to return these and have the correct ones sent out. I'm not happy with the lack of communication to resolve this. The slightly lower price is not worth this gap in resolving this issue. I should have ordered from a local lighting company. read more

It was my first occasion to have to deal with OneStop Lighting customer service and was really impressed with their professionalism, friendliness, and empathy. They listened to my situation and immediately made the decision to act That's impressive. Normally customer service departments look for a reason to say NO, but not O estoppel Lighting. That's great customer service and shout outto their team members for their actions. read more

Ann, was the best with customer service! My husband broke one of the glass pieces while installing the new light fixture. Ann with customer service had the problem resolved in less than 12 hours and sent us a new fixture. Thank you for the very quick response and quickly resolving the problem. -Sallie-Nashville, TN read more

Great customer service. Received a quick response on a missing part from my order. I would definitely recommend them.

Gerard was a great help with my shipping issue! Super friendly and great products. I am very excited for my new light fixture.

I was very skeptical before ordering. The schandaler I ordered arrived. I wish shipping would have been little faster. The craftman of the schandaler gets 4 out of 5 and the service also gets 4 out of 5. read more

Gerard was awesome and very helpful, he answered all my question and went above and beyond

I needed assistance in returning 3 vanity lights. I was connected with a live chat agent named John. He was outstanding to say the least! In less than 5 minutes, he had arranged for my items to be returned and emailed me the labels. He was extremely efficient and professional. Awesome job John!! Thank you very much! PB read more

My customer service agent was so helpful when I had to return a lamp because of the wrong color. she made it a painless endeavor!

I give this site 4 out of 5 only because it took an hour to connect with an agent. BUT, once I did, Gerard was wonderful. He was helpful, knowledgeable, and made my interaction a pleasure. I wish there were more Gerard's out there!!! This business is better because of him and Dirk, who was in another department. read more