I was just a small customer who made an error measuring the accessory I needed. I was caught in a non-human support loop when I tried to get help. Luckily I was able to call and find Johanna! Johanna was concerned and patient, helping me beyond what most cs support would normally do. I cannot praise her helpfulness and support enough! 1stopLighting has a large inventory so difficult for a non-lighting professional to understand the dimensional parameters. Thank you Johanna and 1stoplighting for having the foresight to have great support people. read more

I needed a new light for my dining room. I'm on a mission to replace all my 30-year-old lighting with LED, and I've come to be fond of Modern Forms. I found a gorgeous Modern Forms linear light that is perfect for the room, and went on my usual online search for the best price. The best price (by far) was at 1StopLighting. This company is new to me, and further research revealed positive experiences from Trustpilot.com and others. Another boon was that the light was "guaranteed" to arrive in 3 days. 3 days! Nice! The light did not arrive in 3 days, so I had to reschedule installation. When we opened the light, there was a dent with scratches on the edge of the light. The light was packaged in styrofoam, which seemed undisturbed, so I think the light must have been damaged before it was boxed up and shipped. While I was originally able to call customer service and discuss the delivery of my light, 1StopLighting has now stopped manning their phone. When I called to discuss replacement options, I was directed to their chat. I haven't been able to find a way to choose to talk to a person since. However, I did get Johanna on the chat to help me with a replacement. Johanna is wonderful. She understood the problem and what to do. When we were disconnected because the chat timed out, she called me on my mobile to explain the process and reassure me that delivery of a replacement and a return label were on their way. I was a bit skeptical because there was no real way to track what was happening, but I had Johanna's name and phone #. Several weeks later, after returning the damaged light, I still did not have my replacement, nor a tracking #. This time, contacting someone was much more difficult. I did manage to engage in an email exchange with someone who provided me with a tracking number. The light had never been picked up according to the delivery company and tracking information. Neither the freight company nor 1StopLighting chat knew where my package was. With probably too much effort on my part, I did get Johanna on the chat once again, and she called me. She got the process moving. My light arrived in 2 days! Thank goodness for Johanna. 1StopLighting has a very large selection of nice lighting at great prices. I appreciate their return policy, which they honored without question. Clearly, however, I ran into several snags. I recommend to 1StopLighting that they make available once again the ability for a customer to call a customer service representative. Some situations cannot practically be dealt with via chat. Johanna is the star of my story. Because Johanna was so responsive, I will likely visit 1StopLighting again. read more

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Terrible experience. 1StopLighting would not honor the pricing on their website after I placed an order. I was first told via email that the item was discontinued, which I confirmed with the manufacturer that was not the case. The manufacturer even requested that I forward the email I received from 1StopLighting. I then received an email that I cancelled the order, which I did not. I decided to call to place an order and was told that there were 10 in stock, then I got placed on an indefinite hold while I was being transferred to customer service. After 20 minutes of waiting I gave up, never spoke to a soul at customer service. 1. I was able to place an order online with a heavy discount 2. 1StopLighting lied about the status of the product being discontinued and my request to cancel the order 3. Confirmed via their own internal sales team that the item was in stock 10x over Avoid 1StopLighting, any discounted pricing you might receive is not worth the headache you will undoubtedly encounter. read more

It is so satisfying to know there's a member of the 1Stoplighting team that truly cares for ME. I have faithfully shopped at 1Stopighting for years and it's amazing to me that JhonJon Vestido possesses such an amazing memory, and his level of recall is something to be commended. JhonJon has provided me a stellar level of customer service when I had some product support issues that required a timely response. These two occasions occurred during major holiday weekends. Regardless, Jhonjon took care of my issues with an incredible level of support. Jhonjon should be commended for being so team-spirited and being so dedicated to the Customer! read more

1StopLighting - Replaced ceiling fan - Home Decor Near Me - Sacramento, California

I recently purchased numerous items from your company and was very pleased in price point and product availability. However, I recently needed assistance with one of my orders that came in damaged. Ann M. Magat has been helping me resolve the issue. Ann was very pleasant and professional. She did her best to help resolve the situation and provided me with excellent customer service. read more

Stephanie R. I appreciate your response. However, I have been waiting for a replacement to ship since May 15th. What is the holdup with sending the item that was paid for on May 10th? With this being your company's error, I would expect a higher sense of urgency to ship the product and correct this issue. Thank you. Update. It is now Tuesday, 5/26, and I still have not received an update or any shipping information. Again, I recommend everyone to be very cautious if you choose to do business with1StopLighting. You can see even when the business owner, Stephanie R., responds to a social media complaint, nothing gets done read more

Our ceiling fan delivery was received outside of promised dates, and Ann supported us with a refund, as per their stated delivery incentive policy. Well done, Ann! read more

The customer service that Ann provided me with my return was amazing. I felt like she listened to me and gave me all the tools to execute the process. she was professional and prompt with her responses which made the experience feel effortless. Thank you, Ann. read more

Johanna in customer service was AMAZING in assisting me with some issues regarding my order. Thank you!!

Jhonjon Vestido from Customer Service Team has been amazing . I did have an issue with a lamp shade that was badly damaged in transit but that's NOT the company's fault ! And they went above and above to fix it and they are still working with me to return or replace . read more

Quick and polite and was able to answer my questions. Not sure what else to reach the required characters.

Not a big fan of chat talk but Joy was very helpful and responded to my inquire immediately

Jhonjon was very helpful and courteous with my return. Terrific service! Lamp was perfect, just too small for my intended space.

I had some issues with my delivery and Jhonjon Vestido From the Customer Service Team has been with me every step of the way. Giving me above and beyond service ! Great price and great service . Anyone who has had an issue with their customer service just ask for Jhonjon Vestido read more

I appreciated the call back after I published the review and the offer to replace the part. The ability to speak to a manager who could take steps to investigate my complaint and initiate corrective action was a positive. Hopefully, other customers will not share my experience. read more

Order has been an issue. Finally found out the order shipped but it is going from Pennsylvania to Chicago to California. I live in Miami. This has been a very frustrating experience from the start. Too many errors and difficulty reaching a live human. read more

Their phone numbers no longer work, leaving customers with no way to reach them directly. If your item arrives defective or not working, you have virtually no recourse. They direct you to an online form to submit a request, but the form does not generate a confirmation email or any proof that the request was received. They also advertise a live chat feature, but it is not actually a live chat. There is no way to speak with a real person regarding issues with their products. read more

DO NOT GIVE THESE PEOPLE YOUR MONEY. This is not a business -- it's a bait-and-switch machine. I tried to buy a chandelier because their listed price was lower than Amazon. The second I hit checkout, the price jumped $170. Instantly. No warning. No explanation. Just a shady little "surprise." So I called. Instead of owning their mistake, they had the audacity to ask me to send a screenshot of their own website. Apparently they don't know their own pricing -- even when I gave them the exact item number. That's either staggering incompetence or deliberate deception. Pick your poison. I sent the screenshot anyway. Then came the excuses. "We didn't receive it." "System error." More vague, recycled nonsense. Suddenly the item was "not available" -- even though the website clearly said, "in stock." And, magically, the price had now jumped another $250. Amazing how that works. At one point they just stopped engaging altogether. This company wastes your time, plays games with pricing, and treats customers like idiots. Whether it's incompetence or intentional manipulation doesn't even matter -- the result is the same. Unprofessional. Dishonest. Embarrassing. Avoid at all costs. read more

Great chat with online agent. Very helpful. Order was not shipped complete but Ann was able to resolve my issues. Appreciate the help and taking care of the customer. read more

Johanna was super helpful with my support request! So far a great experience with this company!

Ann Magat was helpful in resolving issues I had with my order! Will shop there again!

Put in an order on 2/3/2026 and was told via the customer service chat on their webpage that I would receive my order in 3 business days. 2 business days have gone by and I have not received any update emails, and the order page still says "processing", so it definitely doesn't look like I'll be receiving my items by tomorrow as planned, and will have to push back my project a full week as a result. Their customer service is unavailable after 3pm pacific time which is bizarre since they are based in California. It would be simple for them implement more customer service oriented business practices and avoid these situations entirely. More communication is needed, especially when their website heavily markets their 3 day delivery as a key selling point for going with them over one of their competitors. It's sad to see businesses operate in this manner - over promising, under communicating, and under delivering. If my order magically shows up tomorrow, I'll edit my review, but for now, I'll have to just be honest and tell people to spend their money elsewhere. read more

Accidentally ordered a wrong remote to replace for my ceiling fan and they wouldn't let me return or exchange it for the right remote. Waste of $63. Also, on the packing slip, they put Fanimations phone number, not theirs. When you actually call their number, it's a robot and they make you do everything without actually talking to someone. Go through Fanimation directly not this scam. read more

John with 1 Stop Lighting was so helpful. I will purchase from this company again. Great customer service/sales and the product quality is amazing. read more

I contacted 1StopLighting today and spoke with Joy about a problem that I was having with a ceiling fan I bought from them. She was very helpful and professional and provided me the number to contact to resolve my issue. I contacted Progress Lighting and replacement parts are on the way. Thanks very much, Joy, for your help. read more

I contacted John in customer service to ask about the status of an order that hadn't updated in some time. John looked into it. He let me know it was being shipped as we spoke, and I received it two days later! Wonderful customer service! read more

Terrible. I ordered 3 outdoor garage lights and only received one. Then I tried to call them but there is no phone number to call - only "chat" on their website. Then I had to talk to a "bot" until a real person came on. Then he didn't seem to believe me. I told him the tracking photo clearly showed that only one light was delivered at my front door and the shipment weight indicated that only light was shipped (the weight of the shipment was the same as the weight of one light). STILL, they only offered to "file a claim" to investigate it further. I've still not heard back from them. read more

Customer Service is very lacking. I ordered beautiful credenza on sale (nonreturnable). 1Stop contracted with R&L Carriers. I was not notified that this furniture would not be delivered to my door. R&L gave less than 24 hours notice of delivery. After the item was delivered (I was at work) I received a photo of where R&L left the furniture in the parking lot at the apartment building. And then it rained. R&L does not deliver to the door. 1Stop said "some carriers will deliver to the door and some will not....we just don't know." They must know what service they are paying for. I pointed out that it had been left, unsecured, in a parking lot, in the rain. 1Stop said nonrefundable, I signed agreement (what)....basically, 1Stop has no intention of being supportive in any way. I paid random strangers $200 to bring it in from the rain and still do not know about water damage! Unacceptable. I battled with customer service to have them open a case. Then the case manager sent me a message that the case was resolved for my lighting purchase, even called me by the wrong name. Unacceptable. Truly terrible experience. I will add that 1Stop's chosen carrier, R&L Carriers in Gallipolis Ferry, WV is not listed with the Better Business Bureau or on YELP. Sorry, that I cannot inform others to avoid them. read more

Ann Magat couldn't do enough to help me with an order.Where a mistake was made. She was the consummate professional unanswered, all of my questions. The customer service for this company is great! read more

03/17/2025 This is another review for Ann (Customer Service Rep). This message is for the superior work that Ann has done for the past month & a half in finally getting me the (2) replacement pieces of glass I needed to complete the hanging of my daughter's 10 light chandelier. She went out of her way every time working with the distributor of this light to explain to them to please package these pieces of glass with care, because the past two shipments were received broken. Ann's communication during this process has been nothing less than amazing. Greatest customer service person I have ever worked with. A++++++++ Thank you again Ann for everything you have done for me. Lee Marchant read more

they sent wood bladesw instead of white blades and after many phone calls and emails to get it corrected they stopped communicatingg with me, call customer service line and after a virtual assistant rammbles on they hang up on you. Worst company that I have ever done business with, my advice stay clearb of them. tomfab28 read more

I am very disappointed with this company. I've been trying to return a fixture that will not work on a project I'm currently working on. CustOmer service is terrible! You can not talk to a person. instead it's automated and done via email. I've been waiting several days for a response via email if I can return a fixture. First time to purchase from this company and will be my last. read more

It was very helpful to have Ann following through with us in our process to have a replacement for a damaged product. She stayed in touch and made sure everything was completed satisfactorily. It is important to have this kind of personal service. Thank you. read more

1Stoplighting custom service were amazing. My lamp arrived slightly damaged, I called customer service and spoke to Ann, who took care of the problem immediately. I received a new lamp within a few days. Thank you read more

I had mistakenly order the wrong part number and Customer service rep. Johanna took the information, talked to her supervisor and was able to procure return shipping for me. She went the extra mile! Thanks Johanna!! read more

Ann was super helpful in resolving the issue of a replacement light fixture being sent to the wrong address on file. Previous emails from other customer service agent was not helpful as they left the issue with a sorry but its already shipped when I was still sitting in the warehouse. Ann saved the day. read more

Followed through to make my order right following an error. It took a few weeks but overall, Ann and the team were good to work with!

I purchased a chandelier light that was delivered damaged. I submitted a replacement request on their website and tried getting customer service assistance. Long story short, no one helped me. read more

Quick, friendly, thorough response from Princess regarding the return. Instructions and expectations were crystal clear.

Item was delivered as ordered. Great price!! Only downfall is that there are no people to talk to, only bot prompts on the phone or text chats if you have a problem. Other than that, they held true to their word. read more