Absolutely horrible customer service. Had been a longtime customer of Allstate, and recently…read moreswitched to State Farm. The main reason was the complete lack of availability and communication with this agent. She rewrote my policy, but all the details on my home were incorrect (year built, exterior composition, even the home style). Placed SEVERAL calls to the agency which always led to the main Allstate customer service because the agent's office never answered. Two months of repeated calls later, policy was still not fixed. Next step was cancellation of all the policies we held with them. I'd receive mass generated emails from the agency's office manager Alycia, asking if I was happy with my coverage and promising a call to discuss my policies....spoiler alert: call never came. It was almost comical. Sad and disappointed in this agency. Would not recommend to ANYONE looking for insurance.

Allstate lazy, dumb employees Barbra brown Dominique hodge Eliizabeth alman and christine slater…read moreare the worst claim workers who continued to blame each other ... Misplace, and lost claim information and didn't submit my claim correctly and I had to file in court. I'm going back to the veteran insurance company USAA. Allstate is the worst insurance company ever. 2022

Scott and Gina went above and beyond to meet my insurance needs. They're not your typical insurance…read moreagents -- they treat you like family. Whether it was for my business or needed personal guidance, they were there every step of the way, always ready to help and support me. Because of their outstanding service, I've referred all my business partners, close friends, and family members to them for their insurance needs. If you want someone who's got your back and truly cares, Scott and Gina are the ones to call!

The commercial department has been great. This review is for the for personal car insurance…read more I received a automobile quote in April that took a week to get. I called last Friday and Monday I got a quote that is essentially $1830 or so higher a year on my car insurance than the previous quote from 3 months ago. Nothing has changed in three months. Nothing at all. Last August I was involved in an accident but when i called them in April I made them aware of it. Earlier today I received a quote $800 higher a year. It's like why waste my time showing me a higher quote then the one from 2 days ago.

I am submitting this rave review on behalf of Gina Monti. I called today to switch auto insurance…read morefor Justin to a new car, which Gina worked out for me with major savings from the previous policy. She also looked at my policy and realized I was overpaying and reduced the premium by more than 60 %. In addition she worked a savings on my homeowner's policy. She was extremely diligent, personable and effective.....a major review from me. Paul L. Cerasoli

Outstanding customer service and Ms. Tamme went above and beyond to support and safeguard my…read moreinsurance needs. Thank you guys.

Insurance is completely overwhelming to me and I was pleasantly surprised working with Insurance…read moreNavy. I had talked to other companies and consistently got a creepy feeling, like they were trying to screw me over. The rep I spoke with, Lisette, took the time to walk through everything, respond to my many questions, and explain the different options. I feel confident that I walked away with the best deal possible, and I'm super relieved that I don't have to look anywhere else for insurance for a long time. Thank you!

Came in for a quote and couldn't be more happy! Not only did they beat my current rate but the…read moreprocess was very easy and the employees were very nice!

The Taxpayer Assistance Program initially contacted me in December 2011. I'm not sure how they…read morefound me, but they did. They had sent me a letter stating that I was entitled to a refund for overpaid property taxes and that their clients usually average a refund in the amount of $2,900. Their letter stated that they had an A+ grade on the Better Business Bureau (BBB). I was curious and looked them up and they were right...an A+! In exchange for their services, I would have to give 1/3 of my payment to the company. I thought it was a good deal, but I was still skeptical......especially since I had not seen any YELP reviews on this company. Their letter stated "We will continue to mail you until we hear from you because we are dedicated to serving Cook County homeowners by aiding them in the recovery of these funds." So I called their bluff by waiting for another letter......I didn't think anything of this company again until....... ..... the Taxpayer Assistance Program contacted me again in April 2012. This time their letter stated that their clients last year averaged a refund in the amount of $2,000. That's $900 less than the last letter, but still a good amount of a refund. I checked the BBB again and they still had an A+ rating. So I was finally persuaded, signed the paperwork and had the Taxpayer Assistance Program start the refund process for me. Shortly after sending in my letter, I got a phone call from the Taxpayer Assistance Program telling me the they had received my request to process my property tax refund. They wanted to let me know that they were going to get started on the paperwork but that they needed to meet me so that I could sign all the paperwork for the refund. They offered me the option of coming into their office or having one of them employees meet me at my home. Of course I opted for the easiest and laziest option for me. We scheduled a meeting in April 2012. On the day of my appointment, someone from the Taxpayer Assistance Program appeared at my home. She showed me her credentials so I knew she was legitimate. She explained the process to me very clearly and even brought with her a xerox copier to make a copy of my driver's license! I was impressed. I was told that it would take 120 days from the time they mailed my paperwork for me to receive my refund. On May 10, 2012, I received a copy of all the documents I had signed with Taxpayer Assistance Program. And on July 26, 2012, I received my refund (must faster than the 120 days quoted). I'm disappointed that my refund was not very large. I only received about $350 in return and not the thousands that was mentioned in the Taxpayer Assistance Program letter. Still, any money is better than no money and the company was very professional and prompt with their service. I had realized that the reason why I was due money was because I did not file the annual tax exemption form before paying my annual property tax bill. I think the statutory limitation for filing a Certificate of Error with Cook County for a refund is five years back. So if you find yourself in this situation, where you have never filed a tax exemption in previous years, I recommend you contacting this company. They will at least get you some money back, if not all of it. I'm sure with enough research, I might be able to fill out the forms myself. I'd also have to find someone to notarize my forms too since Taxpayer Assistance Program did all that for me. Eh, or maybe I'll just be lazy and have Taxpayer Assistance Program do everything for me if this happens again!

Horrible l'm a senior and she took advantage of me in around 2021, I needed only liability for my…read morevehicle and she said that I could not get it without getting renters insurance with the car insurance. I explained that I was having problems where I live with mngt. & janitors illegally entering when I leave my apt. & that I didn't believe they would help if the illegal entry continued, I was forced to pay. After a year or more, I called because it continued the illegal entry & more damage. I sent photos of a new desk and much more but was told it was wear and tear. I recently was talked into getting State Farm again to cover the car because it's not working since 11/7/2025. I live in the Paul G Stewart apts and I am still being subjected to the same thing. Thanks Rose Linzy Ms. Prentiss should be ashamed for taking advantage of me!

to me, Tracy prentiss was a lifesaver not only did she lower my insurance, but she gave me more…read morecoverage at the cost of my first insurance so I have rental life insurance and car insurance at the price of my first insurance company. I think her from the bottom of my heart. I promise anybody who need insurance of any kind need to contact Tracy. She was wonderful. explain.

My wife turned me onto this insurance agency and I am glad she did. The agent, Angllean, is very…read morepleasant and accomodating, and once you get to know her, funny as hell, LOL.. I am all for supporting small businesses.. check them out if you need auto insurance and are in the area.

I'm not surprised there are no reviews. People only review when they want to whine. I have had…read morepolicies with John since 1996, after having another agent for 4 years prior. Michelle in the office is so awesome, that when I call my DC agent I always ask for Michelle, I think because I want her to be there too! John also insures two of my siblings and my mother. Houses, cars, life, disability...he's got all of our business in IL. I just wrote a scathing review of my agent in DC, and I though why not wright a nice review about my IL agent? You can't go wrong with John, and Michelle in his office really knows her business!