I've been paying my premiums for years. Tuesday I was hit at the intersection of 106th and Ave L. I…read morewas not at fault. Now it's going on three days without a rental car. I was told that there's nothing more State Farm can do for me. I was told to do there job for them. They told me to find another rental company. I thought that's the reason I pay my premiums for?? Guess not. What a surprise I do the work and the agent at State Farm gets paid.!

I have my cars, house, and life insurance with this office. I couldn't be happier with the agent…read moreand staff! They are so friendly and knowledgeable. Anytime I have ever needed their help or advice they really take their time and go the extra mile. When I had a claim, they made it so much less stressful. I highly recommend this office.

Yusenia is amazing! Excellent customer service and always on time resolutions with any issues I may…read morehave. Overall, great person to work with.

I've came from many generations that are insured with State Farm Charles McGhee. Everyone in my…read morefamily has Charles. His staff is very sweet, polite, very professional. Anytime I need something emailed to me they are very quick on emailing it, also if I leave a message I get a call back within the next 10 mins of my call. I don't think I would ever switch.

Connie Bernardi through the years has been very helpful. We had her for our agent for many years…read more Always great service.

Our family has utilized Connie Bernardi State Farm for years for all of our insurance needs. She…read moreworks to provide our family to best values in insurance coverages, and has consistently been very quick to respond when we need her assistance.

I've been with Jim Fuentes' agency for about 10 years. I have my auto, home, and an umbrella policy…read morewith State Farm. I've been to his office many times, I've seen him three times, and spoken with him twice. For some years he had a wonderful, knowledgeable, and very helpful lady working for him (Marge, I believe?) whom I dealt with when I needed assistance, but she seems to be gone. State Farm is a reputable insurance company that has been wonderfully helpful after auto accidents and wind damage to my roof. Because I liked them so well, I made an appointment with Mr. Fuentes to meet with myself and a business owner friend of mine to see if my friend might like to move his insurance to State Farm. Mr. Fuentes did not take the time to sit down with us, but happened to be walking into the office (the second time I saw him, actually). He walked up to us, greeted my friend, ignored me, and said, "Good to see you again." My face was in my palm and, needless to say, my friend did not move his considerable insurance coverage to State Farm. Recently I had a fender bender and called the office to report it. I got their voicemail at 4:20 on a Wednesday afternoon. I reached a person (not Jim) Thursday morning to proceed with my claim. I called the office again Friday before 4 pm, and the following Monday at 3:23 pm. No answers. No call back on Monday after leaving a message. Sheer inertia is the only excuse I have for still being with this absentee agent. The company handles the claims itself, and there isn't much for the agents to do, except BE THERE for their customers when they need an agent to help them out, or somebody wants to purchase insurance. At Jim Fuentes' office, a customer can't even reach so much as a staff member on the phone during business hours. So, I'm sticking with State Farm, but I've left Mr. Fuentes, finally, regretting the money he has made from my accounts without personally making any effort, when another agent who actually cares about his customers should have been profiting by actually doing the work.

I've done business with Jim Fuentes on numerous occasions, and have found him to be a consistently…read morehard, energetic worker with an extensive knowledge of the Insurance market. I hope to continue bringing my business to him in the future. Thanks, Jim!

Gaylord Nelson and his team are amazing. Whenever I had a problem, they responded quickly. Usually…read morehad an email before I hung up the phone. I went through some financial difficulties and they just broke my payments into more months. They are always willing to work with you and the customer service is exceptional.

I've been with this state farm office since I got my license when I was sixteen. That was quite…read moreawhile ago and since then I've had my fair share of car damage, accidents, etc. They have always been very polite when I talk to them and get the job done quickly.

Amazing office to deal with. It's is refreshing to call and speak to people who know who you are…read moreand what they are doing. So quick to help with whatever you need! I hate "800" numbers that you spend 10 minutes hitting prompts yelling "representative!!". Love them! Terri is absolutely fabulous by the way!

My wife and I worked with a very knowledgeable lady named Stevie. We went in for our yearly review…read moreand she helped us out tremendously. I would strongly recommend this office and ask for Stevie, she is very knowledgeable and not pushy at all.

Doug Tagler is the worst! He could not be bothered to give me a call back regarding my dad's…read morepolicy. My dad had recently transitioned to long term nursing care and I asked for Doug to call me. Ive been in contact with State Farm off and on since August of last year, due to questions about my dad's policies and what to do. Doug did not call me back nor did he even ask about my father once, knowing the sad situation. My father was a loyal customer to Doug Tagler, paying in person for over four decades, along with his siblings and father, with multiple policies. Since I had to cancel policies on my father's behalf due to his situation, he was no longer of any value. Disgusting and disappointing, to say the least. I've lived in California now for over 25 years and never has our Farmer's insurance agent ever treated my family out here this way. Word of mouth is a powerful tool and I will never recommend State Farm to people I care about! Do better, Doug!

Doug Tagler and his team are the absolute best. You never have to wait long for his team to get…read moreback to you. They get the job done and done right. Don't hesitate to sign up with his group for all your insurance needs. GB

Excellent company to deal with. Caring agents, very helpful support staff- a recipe for success! I…read morehave no reservations referring them to friends.