Brett Newton from 1st Midwest Mortgage is awesome. I was pre-approved and ready to rock. Once we…read morefound a property, we took care of the minor details and we easily closed within 30 days. He sent over the final documents 5 days before the close and we wired the money to title company and the closing was non-eventful just the way we like it. Brett thank you for all the help!!

Bill was amazing to work with. He did a great job of keeping me informed of what was happening…read morewith my mortgage process and coordinating with my Realtor to get inspections and followup handled. I would highly recommend working with him! RoseC

Very professional company, but I can only give a three star review as Patrick G. ran figured my…read moreincome and came up with a 45% debt ratio, the lender they gave the loan to, Deephaven ended up with a 53% debt ratio, so I had to go from a Conventional to a DSCR with a crappy rate. Like I said he tried hard to get it approved conventional, but did not come through with it.

If you would have asked me to review Ruoff while they still owned my mortgage I would have given…read morerave reviews. But asking me now is a different scenario. I know that it is standard practice to sell mortgages, that being said I put my trust in Ruoff to vet the company they would sell my mortgage to. Clearly they didn't do that, or they don't care. My mortgage was sold to Roundpoint Mortgage servicer, not accredited with the BBB, has multiple open court cases (where they are defendants) in my state alone and any quick google search will show they have a problem with paying peoples taxes/insurance out of escrow. So I ask you to do your homework before buying into their "98.8% Customer Service rating", because surely they were rated prior to carelessly selling people's mortgages. Thanks Ruoff

Fees were insane, service sucked. I did all their work for them while they just pushed papers…read more Unbelievable. I haven't had a mortgage in years, so this is what it is devolved to? I'm hoping it's just this company. I finally walked into an office to turn in my tax returns (BTW after the house closed they notified me they still needed my taxes) and the lady acted like she didn't know how to copy shit and really didn't want to do it. What a bunch of lazy people.

Jonathon McKinnies at Hallmark made sure my experience was great. His team and staff were there to…read moreanswer questions. I had many questions and then conversations with the team but was guided through a daunting experience. I'll never forget the service I got when I needed my first home loan. I found it to be an industry leading experience.

Marty, is very professional, has high integrity and is very knowledgeable mortgage advisor.read more

Love 1st Source Bank! It's been our best banking experience through the years. Bankers are real…read moredown to earth people that have a I want to serve you attitude!

I like this location compared to other locations. I can usually get in and out fairly fast whether…read moreI'm going inside to do business or through the drive through. Regardless of what day of the week it is. One thing I noticed about this location compared to other locations is how friendly they are. No matter who you are or who walks in every customer is greeted with a nice smile and warmth which is awesome. Because in today's times that doesn't always happen. Also the tellers usually are pretty speedy at getting people in and out which is also a plus unlike other locations I've been to. This is definitely one the better locations compared to other 1st Source Banks.