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    1st In Class Driving School

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

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    6 years ago

    Excellent with my son. Very kind, efficient and affordable. I highly recommend 1St In Class Driving School.

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    A-1 Driving School

    A-1 Driving School

    4.4(7 reviews)
    21.5 mi

    So ms Tracey good Instructer gave me good tips she very strict too if your children need help being…read moreon time they will learn lol one thing she is patient

    My review isn't about the outcome of my child passing or failing but to provide feedback on the…read morecustomer service at the driving test appointment. The driving instructor experience was fine and I believe my daughter had a positive experience. I was grateful that they offered to pick her up at home and drop her off at school. The instructor was great to work with and was very flexible on scheduling. However, the customer service at the driving test could really use improvement. If we had to do it again, the dmv would have been the better option. Here are my improvement recommendations for a better experience at the driving test. Greeting: Don't do: How old are you? Do: Hi student great to see you, are you excited to finally get to the final step of getting your license? Is your parent with you? Process - before the driving test: Don't do: Make your client wait while you wrap up a call with an employee. (This wasn't a show stopper but have a feeling if we were late, we would have been reprimanded so when a client shows up on time, don't make them wait.) Do: Provide a simple explanation of the process including the purpose of the verbal questions that were already covered/passed on the written portion. In the explanation include that the questions aren't being graded and are being asked only to help when they go out to drive. This will help the student relax and not be so nervous. Do: Slow down asking these questions. Remember the student is nervous and even though these questions have been asked over and over again by the owner, the student is hearing them for the first time or it's been awhile. Don't Do: If a student answers these verbal questions incorrectly, work on the shaming facial expression of "are you stupid, we taught you this" and don't talk down to the student. They already feel bad they missed the question and they think it's being scored against them. Miscellaneous Don't Do: Try to prove the paying customer wrong. Don't let ego ruin the potential for a good customer service experience. Process - After the driving test: Don't Do: Skip the hug - it's not very professional and a lot of folks aren't comfortable hugging a stranger. Do: A professional congratulatory handshake would be much preferred and more business professional. Do: Include in the email with the certificate a "thank you for using A-1 Driving School. We know there are several options and we appreciate you choosing us for such an important milestone in your child's life" On our way out, I asked my child if she thought the experience was condescending. She said yes, but that was the way we were talked to throughout the 8 hour classroom session, so I was used to it. Up until the driving test, I had been giving glowing reviews to other parents looking for a driving school. I only wish the last step could have been a positive one.

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    1st In Class Driving School - driving_schools - Updated May 2026

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