This, on Wayne Ave, is not my home bank- i was assisting a friend. This goes out to An Employee…read morerather than the Bank. The young Woman working the window this morning on 1/4/2025. Im a deaf customer and sometimes dealing with those in the hearing world is challenging. It was nice to see she knew some sign language and was willing and, actually initiated the need to write notes back and forth to assure that all communication was being understood. Ive in in the bank before and usually whoever is in the window just tries to talk and this is not effective. She was very busy as well.. there were three lines and at least 2 cares in each line. I didnt get her name but did I appreciate the service..

F&M Trust is our bank of choice. When we moved back to this area after being away for a few years,…read moreit was recommended we go with F&M Trust, and I'm very happy we did. The Norland Avenue branch is very close to us, and is where we do the majority of our banking. When we opened up our account, it was easy, options were fully explained, and we felt good about the entire experience. We ran into a snag in getting our money transferred from our old bank in Florida to here, but the woman who helped me that day was so very nice and got it all worked out. She had excellent customer service skills. Panic mode was starting to set in with me that day, but she assured me it would get taken care of, and it did. My husband goes there to deposit his paychecks, as he doesn't have direct deposit. He reports they are always very friendly to him and he rarely has to wait in line. I have full confidence and trust in F&M Trust.

After 15 years, you would think they treat Veterans better. Worst credit union in the whole state…read more You'd think being a small bank, they would care about the people. $53 is not something you magically debank someone over. I've committed no crimes nor do I live near a bank to cause in person trouble. 15 years I was at this bank and it did nothing for me. Denied VA home loans even though I was a Veteran. Fees never reimbursed. Don't check on their fraud alerted cards. There entire card service was black marketed years ago and their bank application is the most unsecured in the country. When I was deployed, I had zero help over the phone. The only reason I even banked here is because I knew someone at the time. Glad this was the last thing holding me to the state of Pennsylvania. Ill be sending this to the appropriate bureaus as well. Don't try to spend more than $500 or you'll have to call them, like it's not your money

I was just in your Lincoln Way, by Lowes. I have a car loan with you, I was told I could not cash…read morea check that was made out to my husband, which he signed over to me. This is totally ridiculous. I had cashed the same kind of check weeks ago. But when I asked before doing this transaction I was told yes, because essentially my car loan is like having an account with you. NO wonder I had previously removed all my funds from your credit union due to taken an amount of money because my savings account did not have any movement. That is the reason for a savings account to save money.

Nice regional bank branch. Sometimes you just need that face to face interaction with a bank…read morerepresentative. They remember you when you called me in and say hello. They have all the banking products you'll need. Glad to have them in the area.

We stopped here on two different days while in town…read more I normally go to the branch west of town but after finding out their lobby was not open (only the drive-thru was open) I went in search of another branch where we could walk in. We went to the F&M website to obtain lobby hours for the various branches and came across the Orchard Park branch on Wayne Avenue. On both days we were helped by Michaela who was not only very efficient but very friendly as well. Thank you Michaela for helping me accomplish the items on my to-do list while visiting Chambersburg.

We were already customers of F&M Trust and when it came time to buy our first house, we used F&M…read morefor our mortgage. It was a no-brainer. We were already happy with this bank and the mortgage originator here came highly recommended by family. The service we received during our mortgage process was unparalleled and simply amazing. I cannot give it (or her) enough stars. Everything was explained thoroughly and in language our novice minds could understand. We felt confident and informed in every decision we made. It made the stress of buying a home just a little better. Every time I went into this branch, the receptionist greeted me with a warm smile. This is a great, local bank to work with.

My son was purchasing his first house and dealt with mortgage loan officer Rita. She was fantastic!…read moreShe explained everything to him in terms he could understand, and helped him through the process even more than his own realtor. Even better than that, she got him a fantastic rate that made his mortgage affordable for him. She was always nice and polite and willing to help. So thankful for her knowledge and helpfulness.

First I like the convenient placement of this location. When we first moved here two years ago we…read moredid everything in this little area because many of the big stores and chain restaurants are near. The Keurig in the small waiting area is also a plus. The tellers are always smiling and helpful. The personal bankers are a different story. We have been able to get all of our business done, but they (we have met with two different people) don't give you a feeling of confidence. That feeling that you want to expand the relationship. Such is the state of service these days. It's true that most of our banking is done online, but I still like to pop into a branch sometimes. Call me old school. Funny story: I have gotten rolls of quarters here twice and both times one of my "quarters" was a nickel.

From the owner: At Patriot Federal Credit Union, you're more than an account number-you're an owner! Patriot…read moreFederal Credit Union is a not-for-profit financial cooperative owned and operated by members like you. We have no stockholders to pay, resulting in higher dividend rates on deposit accounts, minimal fees and lower interest rates on loans. We are committed to serving all your financial needs and developing a solid, long-term relationship that will help you through every phase of your life. We will continue to earn your trust every day through quality products and services, convenient points of access, and with knowledgeable, friendly service

So amazing all staff,they are so kind, helping, caring and supportive so thank you so muchfully…read moresatisfied with their service.

Nobody answers the phone. Ever. At any extension. I got the runaround all day trying to talk to…read moreanybody to get my son's tuition money transferred to my account to pay for his college and I have yet to speak to anyone in person. Only 888 numbers are available online and you listen to autobots over and over offering nothing that you need and there is no way to solve anything without going in. I will be switching banks. If you cant answer the phone, you have no right to my money.

The recent Orrstown/Peoples Bank merger is a shining example of a financial institution that has a…read morecomplete disregard for their customers. As an example, I use Quicken to track all of my financial information, and there has been no communication from Orrstown on the issues with relinking accounts. The customer service team members one connects with can provide no consistent, correct answers and the bank is now saying they *may* have a fix with Quicken by the 18th (the merger went live on the 12th). Since there had been no communication from Orrstown with instructions, I used the standard processes within Quicken to relink my accounts. That hasn't worked well at all. I am now left with having to deactivate my accounts and reactivate them, with the potential of having to sort through years of records to have them accurately reflect transactions and balances. This merger has been a complete customer service failure in that there are several examples of Orrstown's failure to communicate even the simplest of instructions, like "This will be the new URL you need to use when we reopen on Tuesday". I assumed they would at least publish those changes, but apparently, that was too much. The instructions in the booklet they published did not work (log in on the old URL, and you will be redirected). I had to Google the new URL, which is no big deal, but a simple, accurate communication from Orrstown would have been a nice touch. I also assumed they would pre-plan on potential issues with nationally recognized standard Financial Management Software like Quicken, which Orrstown customers widely use. But sadly, no, no preplanning happened. Their help files do not accurately represent nor speak to the information or screens presented online. And now there is complete silence from Orrstown. Maybe it is time for those involved to be removed from their positions, for the Board of Directors to look at who was responsible for overseeing this merger, and for that person or persons to resign. This merger should have never gone the way it has, and the continued customer service failures seem to indicate deeply rooted issues. Orrstown, you have again failed your customers through incompetent customer service, the inability to properly plan, and your complete failure to effectively communicate with your customers. Shame on you. This isn't the first issue I've had with Orrstown Customer Service, but I do hope it is the last.

If I Could Give Zero Stars, I Would: Orrstown Bank Charges…read moreAbsurd Fees and Treats Loyal Customers Like Trash. Since merging with Codorus Valley Bancorp (PeoplesBank) in July of 2024, Orrstown has lost every trace of its hometown values, what used to feel like a community bank now acts like a cold, profit-hungry corporation. Someone I know personally--who has been a loyal Orrstown Bank customer for over seven years with zero prior issues was recently slammed with $150 in charges for simply transferring money from a savings account to a checking account. That's $10 per transfer, all taken at once, without any warning, alert, or notice. Just gone. This wasn't reckless spending--this was money being moved to cover rent and other monthly expenses. And instead of acting with integrity, Orrstown chose to quietly drain the account. Their website claims they offer "the best value" and "strive to keep service fees low." That's false. These kinds of outdated, predatory policies don't reflect a bank that values people, they reflect one that profits from quietly punishing customers for using their accounts. The worst part? When the customer tried to resolve the issue, one branch acknowledged the possibility of a refund based on the account's perfect history--but said the request had to go through their home branch. Enter the New Holland, PA branch manager, who was not only completely dismissive, but actually refused to give his name, saying, "I won't tell you my name again because you're going to slander me online." That kind of behavior is beyond unprofessional--it's cowardly. It's what happens when a manager knows they're doing wrong and doesn't want to be held accountable. Let's be clear: this bank took $150 from a loyal customer with zero notice and refused to make it right. The attitude, the policy, and the refusal to offer even basic decency all point to a bank that does not care about the people who trust it. Orrstown Bank: you need to fix this. Reverse the fees. Hold your staff accountable. And if you're serious about customer service, stop letting managers act like gatekeepers instead of problem-solvers. To anyone considering Orrstown: don't do it. There are better banks out there, banks that won't treat you like a nuisance for asking to access your own money.

I have been to every bank in town. That includes credit unions. Orrstown is by far the best banking…read moreexperience I have ever had. I was ambiguous when they merged, but all went flawlessly. Thank you Orrstown

This bank is nothing but a bunch of thieves! First let's start by what happened this week, I had a…read morecharge come out that I forgot about on 12/13/2022 for Hulu and Disney and also had to buy glasses for my stepdaughter which put my account into the negative, I deposited money by the end of their business day to get it back in the positive, 12/14/2022 I check my account and they charged me an overdraft fee. I did what I was supposed to do, I called them to dispute this and they say the charges came out on the 12th which didn't show on my account and still shows on the 13th now, figure whatever I'll just eat this $39 overdraft fee. I checked my account again this morning 12/15/2022 and yes they charged me a second overdraft fee now because both tv charges came out on the same day they held one till after my account was in the negative just to get another overdraft fee, this is what it looks like they did when I look at the account. I would not recommend this bank for anyone