At one time, we received the services we pay for. For over 3 months I have had numerous requests…read morefor service due to lack of heat. I sent an email yesterday morning at 7:00 AM. It is now, the next day, 10:51 AM and NO RESPONSE. I just sent another request due to lack of heat. They knew how to raise maintenance, but, forgot how to service the shareholders. Otherwise, it is a great place to live.

Joanne from Account receivable is terrible. She doesn't do her job and is very disrespectful for…read morenot replying to messages. Grow up and do your job instead of taking anything personal. Just because you dislike someone it doesn't give you the right to not do your job as you are supposed to. You are relying on account receivable for your paycheck. Grow up !

Every time I needed a little repair, or there was something to discuss, JP and the Crosstown team…read morewere quick to respond, attentive, and kind. They are a great building management company!

Crosstown does a wonderful and thorough job managing their properties. I've been with them for over…read morea year now. Everyone is very helpful and friendly! Great company for property management

I live in a REM managed building on the UWS. My building has been managed by REM for several years…read morenow. I have found the building managers and super to be very responsive and they are quick to fix things. They have also kept the building very clean.They seem to really care about the tenants.

I have been waiting for the refund of my balance since when I sold my co-op apartment in August,…read more2025. In a phone call REM, staff even acknowledged that I had that balance of over $1,100.00! REM is till holding my money! J. W. 3/3/25

First house cleaning was Excellent all around,owner spoke and understood English fluently, wore…read moregloves and masks at all times,did everything that we had requested, including things that were missed by other services, like dusting mouldings and baseboard heating covers. Would highly recommend.

Kimmy did a regular cleaning plus a much needed oven cleaning. She was a great communicator,…read morearrived on time, did an amazing job, and now the house (including our previously gross oven) is now sparkling. Best cleaning job I've seen in NYC.

Lydia has been invaluable in helping me navigate the complexities of real estate investment in NYC…read more She has remarkable insight into the different neighborhoods of NYC and also is incredibly responsive, reasonably priced and well connected.

From the moment I started my search for a property in Queens, this team went above and beyond. They…read moreweren't just a property management company--they were a true partner every step of the way. From helping me assess neighborhoods to flagging red flags during walkthroughs, their guidance was invaluable. They're incredibly well-connected, which meant I had access to trusted contractors, inspectors, lenders--you name it. I never felt like I was going it alone. Every question (and I had a lot of them!) was met with patience, clarity, and real insight. Since closing, they've continued to deliver--responsive, detail-oriented, and truly invested in the long-term success of my investment. Reliable property managers are hard to find. Reliable partners are even rarer. I'm so glad I found both here. Highly, highly recommend.

Very clean clubhouse and gym.. Management staff is also great. Definitely a great place.read more

Great experience overall! The team is responsive, helpful, and quick to address any issues. They…read moremake everything easy and pleasant. Highly recommend!

Quantum is amazing ! Best real estate management company out there…read more Service is great !