I can recommend this place as a fair place to do business. If you need a short term loan, they are…read morevery reasonable. They even went out of their way once to let me know that my loan was past due, and I was able to satisfy it that day. Other places would have just kept my collateral. I can't say they extend that to everyone they do business with, but if you are a longtime customer, they won't screw you over.

What a crap hole. This place is almost never open. The owner is unhelpful and rude. Steer clear.read more

Marcus was a STRAIGHT SHOOTER which is rare in that type of Industry…read more... Storefront was neat and clean & their items on display were very well organized! The BEST Part is they were easy to do business with!

Pawned off quite a few things a few months ago and was given the best price around, their word is…read moregenuine !!SAM IS THE MAN!! Will be returning for all my pawn shop needs!

I bought this ring for my husband. Very nice people, and very affordable pricing. Also has many…read moreother things to offer

Rude, Rude, Rude! The older guy at the Telegraph location should not work with customers at all!…read moreThis is why its never any customers in here!

Absolutely Terrible Experience and Unacceptable Business Practices at Benson Jewelers…read more I am writing this review to express my extreme disappointment and frustration with my recent experience at Benson Diamond Jewelers located at 35000 Warren Rd, Westland MI .In side Westland Mall. I attempted to redeem a gift card that was purchased on December 31st 2024 at their store, and I was met with nothing but incompetence and a complete refusal to honor it. Despite having the original receipt as proof of purchase, the staff claimed they could not accept the gift card because they had inexplicably failed to load any value onto it. This is utterly ridiculous and a clear indication of their negligence. I presented undeniable proof that the gift card was indeed purchased, yet they offered no reasonable solution or apology for their mistake. To simply refuse to accept their own gift card due to their error is beyond unacceptable and demonstrates a complete lack of customer service. To add insult to injury, while browsing their Pandora selection, I noticed a significant markup on their prices compared to what I've seen at official Pandora stores. Items were being sold for $15 to $25 more than their standard retail price. This blatant price gouging is unethical and makes it clear that this store is taking advantage of its customers. My experience at Benson Diamond Jewelers was nothing short of a nightmare. They not only failed to honor their own gift card due to their own mistake but also appear to be significantly overcharging for popular brands. I would strongly advise anyone considering shopping here to take their business elsewhere. This store lacks integrity, provides terrible customer service, and engages in questionable pricing practices. I will certainly never be returning and will be sharing my negative experience with everyone I know. The Owner Asked me why I waited 4 months to use the gift card. I didn't know I had to use it within a certain amount of time. The Gift card does not have an expiration date on it, nor does the original recipe. I would rate this store a 1 out of 5 stars (and that's being generous). WARNING - Do Not Shop at Benson Diamond Jewelers

Walked-in today look for Ken, but he is not in. So there are two guys working one is kinda older…read moreguy and he said he is there more than 30 years and the guy in the front I am bot familiar with Him. The service is awful not helpul at all, very dissappointed! What kind of service is that! Maybe you need to get a new person who works for you. I will not comeback and I will make sure I will tell all my friends and Family not to go there! They are scammer for real!

Amazing Experience we came from Algonac, Mi., because we seen the advertisement on TV, we thought…read morethe store would be bigger, but we asked for Mary Ann, she was great, knowledgeable and asked my "wife" the right question. Do you like ring, she said yes. Also, when we picked up ring next day, store manager "Phil" was very helpful including cases & information. Must See Returning for Christmas for Wife. Note: The Jeweler doing work in window was 10 of 10.

The most beautiful, original jewelry, affordable place you can go. Joann is amazing, sold us my…read moreoriginal wedding set 12 yrs ago. 2 yrs ago they did an amazing upgrade on my main diamond. Just got my anniversary ring there as well! The customer service is second to none. George the manager worked with us on pricing. We will be lifetime customers. They have definitely earned our business. Would never walk into one of those mall stores with high pressure salesman. This place wants your business and it shows! Take the drive to Livonia, you won't be disappointed! Thank you all, Sinscerely happy and grateful customers!

Definitely. Leo's is an adventure and enjoyable at the same time. I find a different array of…read morejewelry there. The entire business is professional and definitely look to make you happy on every visit especially during every purchase.

What an incredible experience! My first time in their beautiful showroom, I was warmly greeted by…read moreChristie, and I was treated to the most spectacular customer service I have received anywhere, in a very long time. I received a very fair price on my gold buyback, and I would not hesitate to trust them with any jewelry needs in the future. You just don't run across businesses like this any more. I feel like I have made new friends that will be with me for a lifetime.

I always loved doing business with these folks. Down to earth and fair. I even started bringing in…read moremy daughters because they love gold like me. I really hope they come back because I was just in and it's all stripped down with guys I don't know

What an ordeal...was offer 205 dollars for a 14 k gold wedding ring and band with a marquee…read morediamond, and a 14 k gold tennis bracket with 26 diamonds I was shocked than the person that did the appraisal said ohhh I made an error I figured things wrong? instead it's 344 dollar? she told me the tennis bracelet was 10 k gold even though it was stamped 14 k gold...and the diamonds were not very good. called that night and said wait how can it be 10 k? same lady told me they can stamp whatever they want. Getting my jewelry back was ordeal...they wanted to charge me handling fees, 2 days later even though their employees misinformed me...When the owners husband did a second appraisal it went to 400 dollar...and said it was a simple mistake, then he starting badgering me saying " have you never made a mistake" Both the owner and her husband agreed that the employee that did my appraisal was "Ditzy" and they couldn't answer for what "she" said. I was yelled made fun of and couldn't wait to get out of there! Good luck! If I hadn't gone back, they would have gotten me good.

Took a loan out they are way to expensive won't be back here I'll take my business to diamond…read morecreations in Trenton

This place is fantastic . I have done plenty of shopping as well as loans at garners with…read moreabsolutely no problems . The entire staff is friendly and helpful . Not to mention they are all very honest people . Highly recommend !

Do not appreciate being lied to. Tried selling my absolutely stunning engagement diamond to them…read more(their words before they low balled me) and they offered me an insulting amount because "it would probably take a while to sell"....oh and the jewelry you already have isn't sitting around? No one came in the store the over an hour you were analyzing my stone. Be honest you have too much inventory.

I can't recommend this jewelry store highly enough. I stopped in with a necklace that needed a new…read moreclasp. I anticipated that I would need to leave it for repair and come back in a day or two. Not only did a jeweler repair the clasp while I waited, he did not charge me for the service. Should I be in the market to buy jewelry anytime soon, I absolutely would patronize this shop. So friendly and kind.