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125 Apparel

5.0 (2 reviews)
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Verizon Wireless Authorized Retailer - Perham

Verizon Wireless Authorized Retailer - Perham

(2 reviews)

Customer service is poor. We went in to buy an Iphone 16Pro. We had to upgrade our account -…read morewhich we did. We got home. Ordered all the accessories for the Pro. When delivered we discovered we had the Iphone 16. I called to tell them we wanted the Iphone 16 Pro. We were told they had no IPhone Pro. She called later and told us they found 2 phones. We went in to get the right phones they wanted to charge a $50.00 restocking fee for each phone we were returning. I objected since it was not our fault. The Manager was very disrespectful and insisted we were told they were out of the Pro when we bought. That was an outright lie. I told her so and we were told to get out of her store and never come back. Very rude and dishonest. We called Verizon customer service and Jazmine handled our problems beautifully. We have 2 Iphone 16 Pro coming and a free IPad and sent shipping labels to return Iphone 16.

I don't even know where to start.... aerial westad and this store have been nothing short of hell…read morefor me and my family. Ariel Westad stayed late one night for my husband and I to come in and get plans for us and our kids. She told me that my plan would be $25 a month and my kids his plans would be $20 a month with a nurse discount. The next day I found out that they had signed me up for insurance without even asking. That was $50 a month. A few days after that I found out that they signed me up for the complete wrong plans! A few more days after that I found out they charged me for activation fees that I didn't even realize and were never informed of and they even ordered the wrong phone for one of my sons. When I went to go and review all of the receipts and everything that had happened we realized that aerial had FORGED my signature on the contract pages. This is completely not OK so I'm going to be looking at some kind of arbitration if it's not resolved very quickly. We have spent hours in the store. Such horrible communication...This is honestly the most ridiculous thing I've ever seen in my entire life. If I was you I would absolutely stay clear of Verizon wireless in Perham and stay clear of Ariel. She clearly has no idea what she's doing and it seems to me that the company also has no regard for customer service because the manager above her was supposed to call and he clearly hasn't either....the regional manager who works directly for Verizon has been trying to work through this with me thank goodness bc the store is no help!

125 Apparel - deptstores - Updated May 2026

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