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    11:11 Luxury Beauty Studio

    1.0 (1 review)
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    Ulta Beauty

    Ulta Beauty

    2.2(10 reviews)
    0.9 mi
    $$$

    I moved to GA in August and two other stylists to do my hair. First one fried the ends of my…read morehair,second one didn't seem Like she was very interested in doing my hair. So I gave one more try to find the stylist for me. I found her! MORGAN E. was so professional and really listened to me. I will be going back for sure. Her side kick Moe (another stylist )was hilarious to listen too. Loved this place! No more fried hair and I'm more than happy now.

    I recently visited the Ulta here in Statesboro, Georgia, and the birthday rewards system was a…read morejoke. Both my sister and my little cousin had their apps ready to claim their birthday gifts, and neither of them could because the system wasn't working. A cashier said we might have it in our emails, but the emails also weren't working (that's completely not our fault). Ulta advertises birthday rewards as part of the customer experience, so if you're not going to honor them, it feels like a scam. Then when I went to check out, I was expecting to get my Benefit free gift since I purposely got more products to hit the requirement of money spent to redeem a gift. The cashier didn't even mention it. I only found out later--when my aunt tried to redeem hers--that they were "out of stock." And when I asked if I could redeem it later when they get back in stock since I paid the amount to receive a gift, the answer I got was that the gifts are "first come, first serve" and "limited quantities." Fine, if that was communicated beforehand. But it wasn't. We had a lot of help from multiple different staff members that had the chance to tell us they were out of stock or give us any kind of information at all, honestly. I wouldn't have picked out random things to hit the requirement if I had known there was no gift to redeem in the first place. At the very least, employees should tell customers upfront when rewards are out so we can make an informed decision, not find out after the fact when it's too late. On top of that, this is supposed to be a birthday perk--something fun and celebratory--and instead it ruined the whole experience. Ulta needs to fix this broken system and actually make it right for people who leave empty-handed. And let's be real--there's no way I'm the first customer this has happened to.

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    11:11 Luxury Beauty Studio - skincare - Updated May 2026

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