This is the second time that I come in from Houston and stay here for the weekend the first time…read morethey were very helpful we were able to check in by 11 o'clock The girl in the front signed me up for the rewards program the hotel is superclean I know definitely the second time around Alejandra was so courteous when I called in at 3 AM to see that any of the rooms were available for early check in since we had got there super early but they were booked for the night. I did call a few more times throughout the morning day on Saturday and not once was Alejandra rude about my calls. She even gave me a call back to let me know that there was a room ready and available for me and that was around 11 o'clock I have nothing but good things to say about this place the staff is all amazing and nice all the girls were helpful and always smiling The breakfast is amazing and delicious their dining area feels like home. Their rooms are very clean and fancy looking for the price we pay. I will be continuing to book here in all my future trips to the valley. Thank you!

Front desk staff was horrible, accused me and coworker from out of town that we were lying about…read moreall 3 rooms being dirty and she said it's impossible that all rooms are dirty . Well I'm sad to say that I have pictures. The pictures of me holding up 3 fingers was because that was our 3rd room in 10 minutes that we looked at and they all had problems. The lady said she didn't know how to give refund and refused to give written documentation of her saying she wouldn't write a note saying we would get a refund in the morning. We ended up going to another holiday inn that was cheaper and 100% better .

We stayed at this hotel over the July 4th weekend while we visited friends. We really enjoyed our…read morestay and, should we travel this way again, we will definitely stay here again. When we tried to check in, shortly before check-in time of 3pm, we were told that rooms were not ready. It seems that some of the staff also wanted to celebrate the holiday weekend. David suggested that we call later to make sure that our room would be held. I did, in fact, call later that afternoon and was assured that our room would be ready. The hotel is spacious and very clean. The dining area is large and well-lit. There are different seating arrangements of varying sizes and shapes, giving the room an eclectic look. The breakfast, however, was the same old, same old. The hot section included scrambled eggs, sausage and biscuits. The oatmeal was gloppy and just didn't inspire eating it. Unfortunately, the heating element was not turned on and these items were cold. There is a waffle maker and the assorted cereals and fruit. There is a section where you can make toast and heat up bagels. The coffee, available all day long, along with hot water and tea, is very good. I am a coffee snob and I avoided paying Starbucks astronomical prices. They offer two flavors of creamers along with half and half. The lobby bathroom, for the ladies, is large, well-lit and has three stalls. It is very clean. That is another thing about this hotel. The ladies are always working hard, cleaning and mopping floors. Very impressive! The rooms are large and very clean. The only criticism was the lighting: it was very dark in the room. They need lamps in different corners of the room. The bathroom was large and the tub had four handicapped grab bars! I loved the grab bars. We are of a certain age now and require a little more assistance these days. Although they were short staffed, our room was cleaned every day. The housekeeping staff is efficient and very courteous. They always offered assistance and left clean towels and supplies everyday. I told the young lady, who was working the front desk, that we were very pleased with everything during our stay.

Came to town for a wedding and this is one of the hotels that was recommended. This hotel was very…read moreclean and comfortable. We enjoyed our stay and the food was also great.

I checked in and noticed they have a little convenience store thing going on. That usually speaks…read morewell of the hotel/motel because it means they want to make your stay more convenient and comfortable. I got to the room (1 king bed) and was surprised to find it had a sitting area. Two complimentary bottles of water were left out. I found the bed comfortable and watched the new episode of House of the Dragon on HBO. I noticed that a Tesla was plugged in a few spaces away from me. I did not visit the pool area since I arrived late and would be leaving early. I went down for breakfast around 7:30am and there was a gentleman setting up a station for a premium breakfast for a few dollars more. He was talkative and friendly. He was also minding the breakfast area because he directed me to the coffee and other items. I opted for the free breakfast. They had coffee, juice, drinkable yogurt, bread, cereal, the Texas shaped waffle maker, and sausages and tater tots. He was offering an omelet, tacos, fresh fruit cup and a few other things if you wanted to upgrade your breakfast experience. Overall I believe I got a good value for the money I spent and would stay here again.

Super easy check-in with a smiling face at the front desk. The room is awesome and super clean. It…read moreis well equipped with every modern convenience. I would recommend this to any traveler.

Great place to stay a little expensive but worth it123456789012345678901234567890123456read more

This hotel has multiple signs, "Get $100 gift card if you stay three nights." I checked in December…read more4th for a 5 night stay. When I checked out I asked for my $100 gift card. Clerk said I had to wait a month. Why? A month later no gift card. I called B&W and they said I did not deserve one because I did not register for it? Huh? When I checked in for five nights the clerk did not mention this. B&W finally told me they would send me a $100 credit for the next time I stayed with them, as a favor to me. Really? A favor? Be sure to look this gift horse in the mouth.

Cold water in rooms, cold showers. Everything else seems to be ok other than when I come back to my…read moreroom, I don't want to take a cold shower. Vending machines don't work.

Often stay here and really liked it until this time around. A housekeeper stole several items from…read moremy room including lotion, comb, gold earrings. I was the only one in there besides housekeeping that I know of. Talked to the front desk and they asked the housekeeper, but of course they denied it and nothing could be done. I requested not to have housekeeping enter the room. No other items went missing after that. The person who stole the items is still working there, so beware of housekeeping. I would strongly suggest you request not to have housekeeping enter your room. Otherwise was a good place to stay.

The GOOD. The exterior is freshly painted and clean. The staff was very friendly, and the grounds…read moreseemed well kept and secure. Inside the room was nice and tidy and clean. It seemed to be well manicured and clean, and it was a great price. It's very close to the livestock show. They even thought of the small details like putting the bar right above the air conditioner to hold the curtains so they're not flapping all night when the air conditioner is on. A nice sitting area it was nicely painted good size TV. Big room. Breakfast was included. It was the basic continental, but it did the job. THE BAD: upon pulling back the sheets, I felt like they had not been changed. I did see a makeup stains on two of the three pillows and hair on the sheets. The sheets were very tattered and torn and ripped, which was very unpleasant for a hotel to be using those. Based on the way, the bottom sheets were tucked or not tucked again believe that they were not changed.

I made a reservation through Expedia for 5 days and drove an hour to get there. When I showed up,…read morethey tried to change the deal. I have two ESA dogs. First, the guy ignored me when I walked in because he was too busy on a personal phone call sitting on the side of the entryway on a chair. He didn't acknowledge me. I didn't know that he worked there until he finally got up and walked behind the desk. Then when I tried to check in, he asked me if my dogs shed. I said well one is shorthaired and one is long-haired. He said we'll do they shed. Their dogs of course they shed. So he went on to say that the last time they had an issue with somebody where they had to pay $300 to have the room cleaned because there was dog hair. So he wanted me to agree to an open ended uncapped Cleaning fee separate from the damage deposit. I told him no that's not what I agreed to. As far as the deposit, at first it was $100 deposit which I could tell from his attitude that he was going to use for a cleaning fee. Then he said well they could come in and check my room every day to make sure it was clean. What!? Then he said the room had to be as clean as when I arrived, which is nuts all hotels clean up after you leave. And there was an additional Pet fee so that's usually what that is for. I went out to try to talk to Expedia and the hotel people would not pick up the phone to talk to Expedia and the man would not tell me his name. Then when I went back in to try to talk to them again, it was a $200 deposit they were going to require. You know when you get that feeling that tells you to run and run fast and the other direction? My Spidey senses were going crazy. It took me 2 1/2 hours arm wrestling with Expedia to get a refund and I went and checked into the La Quinta in Mercedes. This just smacked of bait and switch. It's too bad because whatever I saw of the property, which was not much, looked OK. The written price is right, but not if they're going to change the deal after you've made the reservation. I would avoid these folks like the plague, especially if you have a pet of any kind.

This by far is the best La Quinta we have stayed at. We prefer La Quinta because of its new…read moreaffiliation with Wyndham Rewards. With my Platinum status I was able to get an early check in around noon on check in day. Check in was painless. Room was comfortable with a great A/C! Loved they had a desk and another small table to eat on. Now on to the best thing about our stay! Breakfast! Breakfast is included and they had an extensive variety of choices. Most breakfast is usually continental and carb laden but not here. Eggs and bacon and sausage along with potatoes were offered. And on the second day a full mexican breakfast was on the buffet. Along with these items were waffles, french toast, bagels, cereal and yes of course 3 kinds of hot coffee! We loved everything about breakfast here! Overall staying here is a must when in Mercedes, Tx!

Well kept hotel. Just checked in for the second time in 2 weeks for work purposes, and the computer…read morewas down. The poor guy behind the desk was trying hard to get me a room as fast as possible. He was a little frazzled but got the job done. He was very apologetic (the computer issue was not his fault at all, but he was quick, kind and professional. Overall, it was a nice customer service interaction). This is one of the best La Quintas I've been to recently, and I'm in them a LOT. Highly recommend.

Excellent service, me and my family have stayed here several times and the customer service is…read morealways great. The rooms are clean and we have never had an issue. Miros the lady that makes the breakfast is wonderful very friendly and her breakfast is delicious. She made our mornings great. Would recommend this place to anyone.

It's a decent hotel if you're just looking for a place to crash for the night. The rooms are pretty…read moreclean. My room, however, had a toilet that wouldn't flush and a tub that kept clogging. I didn't want the hassle of switching rooms and moving all my stuff, so I just did a temporary fix myself. FYI, the rooms are accessible from the outside. You don't need to go through the building, so it takes away an extra layer of security. Continental breakfast was pretty good with a Mexican flare to it. They offered ham & eggs with chorizo, a tortilla, and beans. Probably the best part of my stay.

The owner/operator was extremely helpful. I had trouble getting a ride very early in the morning…read moreand the manager/owner offered me a ride. I would have missed the very thing I was there to do if it wasn't for him. What a nice guy. Great ownership!

I was first given a room on the 2nd floor, keys would not open room. I went back downstairs and was…read moregiven keys to a different room. The room doesn't resemble the photos. There was a used face mask on the floor in the bathroom, A/C did not work, Ceiling Fan did not work, Fire Alarm (ceiling) was hanging from the wires, Sprinkler was taped up, No Ice Bucket, and remote control. I could not leave soon enough in the morning. When I left it was cooler outside than inside my hotel room. I would not recommend. Stayed July 29th, ,2021.

We (4 people) stayed 2 nights in a Deluxe Suite with kitchen as my parents insisted on a room with…read morea full size refrigerator. We were all extremely happy with our choice! I booked through a third party and called to confirm the reservation: no issues there! The hotel is actually multiple buildings, each with approx 10 rooms. Each room has it's own parking spaces, which make loading and unloading luggage really easy. The downside is that you have to drive or walk a decent distance to access the free breakfast, which is served adjacent to the hotel lobby. The room was superb, nice and clean and comfortable. There was a moderate sized living room with sofas, glass table, and TV. The kitchen had a small dining table with chairs, a stove, full size fridge, coffeemaker, toaster, and microwave. The king size bed was very very comfortable- my parents have issues sleeping in hotels and they were both very happy here. Bathroom was nice and clean and stocked with small travel soap bar & travel-sized shampoo & conditioner. The free breakfast was delicious. They had a make-your-own waffle station, yogurt, bread & bagels with jam, butter, or cream cheese, little pre-packaged cereal bowls, oatmeal, tea & coffee, hot chocolate mix packets, and rotating hot items. The days that we were there, it was biscuits & gravy the first day and the next day scrambled eggs. The front desk girls were very friendly & very responsive every time I spoke to them. We arrived earlier than 3pm and could not check in early as the room was not ready yet, but they allowed us to put our personal items in their break room until we could move them to the room. They also agreed to split the 2 days charge on my credit card as I wasn't sure we would be staying both nights. The front desk sent someone out within an hour when I called to complain that I couldn't connect to the free wi-fi and he showed me how to get it up and running. Overall a very pleasant stay. I was sad to leave! Definitely will be back.

Not a bad little hotel but finding dirty underwear in my bathroom is unacceptable! There was no…read moreoffer for compensation. I do not recommend this hotel.