Steven (the store's GM at this location) is an absolute buffoon. I've given my business here for…read moremany years--long before he was GM. He used to be at the 102nd & Silver Spring location. No idea why he relocated, but since he moved, I've had nothing but problems. When I shop AutoZone, I buy parts and accessories in advance. Any DIY'er knows you grab what you might need and return what you don't. Common sense, right? Apparently not to Steven. Multiple times, I've tried to return perfectly fine items here--bought within DAYS or even HOURS--only to be hassled. Today I came in with the original bag, receipt, and unopened tools. Steven examined them like a detective, holding parts inches from his face looking for the slightest flaw. He does this Every. Single. Time. For context: I was returning a chrome socket and ratchet. Anyone who works on cars knows chrome sockets almost always have blemishes straight off the shelf due to shipping. Chrome scratches easily--it's unavoidable. Yet Steven claimed my tools were "used," even though they never left the bag from purchase less than 24 hours earlier. It's one thing if a tool looks dragged down a road, it's another to purposefully inconvenience a loyal customer over a $20 return. Newsflash Steven: saving AutoZone mere Pennie's to their billion dollar company isn't getting you that DM promotion. This isn't a one-off. I've learned to skip the argument and just drive to another AutoZone. There, I return the exact same unopened merchandise with zero hassle. Moreover, I've learned that If Steven isn't working, the other employees at this location process returns with no issue. So clearly this is about one man on a power trip. To demonstrate this room temperature IQ specimens laughable incompetence, let's perform an experiment. I took an additional two sockets off the shelf and placed them amongst the one I tried to return in the attached photos. Please, Steven, tell me which was the one I tried to return and which are the "new" ones I pulled off the shelf for comparison. If you have a functioning frontal cortex, you'll notice they're entirely indistinguishable. Congrats, Steven. In trying to block a $20 return, you lost a customer who's spent thousands here over the years and would have continued to do so. My experience since you arrived has been the equivalent of being raked over hot coals.

Beejay is awesome! I stopped in to buy fuses and ask some advice on how to fix my car, which was…read moreblowing 7.5 amp fuses to the "infotainment" system. Beejay listened to me and offered up some advice. He said if I couldn't get it figured out, to come to the store and he would help me, which is what I had to do. Working on car electrical systems, including aftermarket installations, was not easy, but Beejay kept helping me until we found that the parking assist, located in the trunk, was causing the problem! Last year he gave me neoprene rings when they didn't have the right gasket for my Harley fuel tank. I really appreciate the help that they have given me over the years!

Very impressed--I tried to deal with a nearby dealer that also does car and truck after…read moreequipment----that company was horrible to deal with---I'm glad I moved on to this company--Tracy could not have been more helpful---better price--great installers--all on time---best decision I've made in a while

I'm embarrassed to say how bad my Jeep was. Inside and out. Worth every single penny!!!! Go…read moresupport this local business, you will not be disappointed!

I had my F150 repaired and they did an excellent job. They are very honest and professional…read more A great experience. I'll definitely be a regular customer from now on. Great work at a fair price

I find it interesting when a business invites a customer to leave a comment, and then retaliates…read moreagainst a customer if they leave an honest review. My grandson was mentioned in a previous post on this site. This business called my grandson and threatened and harassed him. The arrogance of this business is stunning. They need to do a reality check, if they think every single customer is going to have a positive interaction with them.

Great! They took care of us on very short notice, and did a great job. up front estimates and…read moredecent pricing. Definitely recommend

I had excellent muffler pipe service 4 years ago at this location when it was 2 Brothers Mufflers &…read moreBrake. Today it's called Hernas Exhaust LLC run by the brother Noe. I came in with a new problem of a loosen tailpipe. Noe took a look with my SUV raised up in his work bay. He said he could fix it with a few spot welds. With my go ahead he did that. When he was done, I asked him how much. He insisted no charge! This was the best experience of auto service I have ever had and I'm old!

Brian and I spent time under the car as he walked me through what was needed and not. He was fair,…read morehonest, and communicative. Work started and finished that day, after he found an affordable part. Final price was within $40 of total quoted at the beginning. I truly wish I'd taken before and after photos: the front of my car looks professional! Took extra business cards to get the word out - thanks, Richlen and Sons!

It was recommended to me that I go see Brian at the 64th location. Dont think I'll EVER go anywhere…read moreelse. Thank you for being so fast, reliable and knowledgeable. I appreciate all of you at Richlen & Sons. Thank you , Jill

Theyre amazing, I had a problems with my remote start and they diagnosed and fixed the problem…read morewithin 5mins.

Came here to get tint on my four windows and rear window on my double cab truck. The first time I…read morehad to come back and they had to redo everything. They rushed through it there was scratches, streaks, bubbles, and hair. They weren't gentle on the windows or doors. Very unprofessional and unhelpful. Didn't wear gloves. Guy seemed annoyed when we came back and had to redo the shitty job. Rushed through it again and there is still little hairs and bubbles. Waste of time and money.

Quality service. They make sure the job is done right just got my car back and it ride better than…read moreever

Honest mechanics who do good work and take pride in their job. They are fair with pricing and…read moretimely with repairs.

Great service, trustworthy, reasonably priced. We had an inspection for an upcoming road trip and…read morebrakes on one of our cars this time. Finished the same day, very helpful with other recommendations. Dropbox for early morning or late night drop-offs is helpful.

Best auto repair shop around! We have had multiple positive experiences with Griswold. They are…read moreprofessional, reasonable and efficient. We encountered a situation where both vehicles were in need of repairs and they took care of both in a single day. Great people to work with and they come highly recommended by us. Keep up the excellent work!