Terrible doesn't even START to describe this catastrophe. We had a home flood in January, it flooded and damaged entirely 2 bathrooms, a bedroom, my kitchen and my outside porch. This company came out to my home, stood in my home, looked me in the eyes and told me "don't worry were going to take care of you guys". Well needless to say, they didn't and just created more inconvenience and work for us, the homeowners. They didn't take all the rooms that were damaged, but they took my attic contents because that's where "the source of the water" was but zero damage so taking my contents was redundant and created more work for me to now have to go and put it all back. Nothing was cleaned or repaired like they said they we're going to do. My house isn't even done being deconstructed and I've received my contents back already, forcing more work for me to do when I have to RE-PACK everything so the construction crew can finish demo and reconstruction. Not to mention more money out of my pocket because now I have to go buy packing materials. When I asked about a broken piece of my kitchen table I was told things are going to happen and things will get broke. Not what you want to hear from someone who has your house contents and some of those contents being family heirlooms and completely irreplaceable. So hopefully once I find time in our extremely busy schedules to look through my contents and reorganize everything I won't find anything broken. $16,500 give or take is what they're getting for doing nothing but storing my contents for a few weeks and being a HUGE inconvenience. Not one part of this process helped in any way and was completely redundant. I could have saved the THOUSANDS and not have my homeowners policy go up because of a completely unnecessary procedure. They didn't total loss contents that were CLEARLY water damaged. This company is an emotional predator and preys on people in crisis for a quick cash grab. They did nothing they said they we're going to do, didn't seem to try to convince insurance that things needed to be cleaned or restored or even the correct rooms be taken, and got paid plenty even though they also stated they don't get paid alot for insurance claims. Some of the workers also seemed extremely inexperienced and needed to be told what to do constantly making me uncomfortable with them even handling my antique furniture or contents. They also spent more time using my bathroom than they did packing out my house, just wasting my time and money. I wouldn't recommend this company if it was the last company available. I've also forewarned the people who recommended the packouts to stop recommending them. Terrible experience and just caused so much more emotional distress in an already stressful and devastating situation. I wish I could go back in time and never would have let them in my home. read more