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From Frances' review
May 19, 2023
I wanted to try this Wingstop Restaurant. I saw this Ad that said on the Door Dash App buy one Chicken Sandwich get one FREE. Just enter the word: BOGO when I place my online order on the Door Dash App or on their website. This is my (first time) placing my online order with this Wingstop Restaurant on the Door Dash App today for my lunch time meal. These are the Food Items I ordered earlier today for my lunch. This online order is as follows: One Chicken Sandwich with the mild sauce it has 2 pickles on this sandwich on a Brioche Bun. The price is 6.89. Then I got one FREE Chicken Sandwich. You can select the sauce of your choice to put on top of your Chicken Sandwich. I chose the Smoked BBQ Sauce for my second Chicken Sandwich that I received FREE. This Smoked BBQ Sauce on this Chicken Sandwich I didn't eat if yet because I was really full from eating the first Chicken Sandwich with the mild spicy sauce on it. I will eat this Smoked BBQ Sauce Chicken Sandwich tomorrow then I will update this review. My next order was the one regular size Seasoned Fries with he Parmesan Cheese. The price is $3.68. It comes with 2 sauces of your choice. I chose the one Ranch Dip and the one Cheese Dip to dip my French Fries into. The soft drink I had selected was the 20 ounce size Hi-C Fruit Punch. The price is $3.49. For my dessert I chose the (one Triple Chocolate Chunk Brownie.) The price is $3.49. Note: I want to mention when I received my Door Dash order from Julio my Dasher Driver today, when he handed me my Door Dash order. I unpacked all of my food items from this large bag. I noticed that my (one Triple Chocolate Chunk Brownie) was MISSING from my order and was NOT in this bag. But I was already charged the amount of $3.49 on my NFCU Visa Credit Card Account. The subtotal was $24.44. The delivery fee was zero. The service fee was $1.23. The estimated tax was $1.45. My Discount for the FREE Chicken Sandwich with the Smoked BBQ Sauce was $6.89. The Dasher Tip I had chosen for Julio was $5.50. My total cost was $25.73. I was upset this one Triple Chunk Brownie was not located in my Door Dash online order this afternoon. I called up this Wingstop Restaurant and I waited on hold for 10 minutes then Angie this manager she answered the phone. I explained to Angie that I was charged the $3.49 for this one Triple Chunk Brownie but this dessert was MISSING from my Door Dash order. I asked Angie who packed up my order? Angie said she isn't allowed to give me this information but Angie said she will take the responsibility of this mistake and I can use her name. I also explained to Angie that I am going to have to put this information in with my review that I will be writing today on the Yelp Review Website. I told Angie that I am an Yelp Elite 2023 Status Reviewer for 5 years now. Then Angie said their computer network system has been down all morning earlier today and she thinks when one of her employees was entering my Door Dash Order into their computer database my order on the one Triple Chocolate Chunk Brownie was not picked up by their computer network system since their computer was down all this morning. But Angie told me I can drive over to their Wingstop Restaurant today after I write my review on Yelp and pick up my one Triple Chocolate Chunk Brownie. Their Wingstop Restaurant is located on 35 Douglas Drive, in Suite # 100 in Oceanside, CA, I told Angie I will drive over today to pick up my Brownie since I have been charged for it on my credit card account today. Angie this Wingstop Manager said she wants to make it up to me and make me happy. Angie said the next time I come into their Wingstop Restaurant to dine inside their place. Angie said she will write down today and she will give me a FREE 10 Pieces of their Wings with their French Fries at NO CHARGE to me. Angie this manager said she just needs me to give her my name and my cell phone number. I did give Angie my name and my cell phone number earlier today. I did thank Angie for her apology to me on the phone and for making everything right with me because she values me as their new customer. I decided not to drive over to this Wingstop Restaurant tonight. I didn't have the time so I clicked on the Help Section on my Door Dash Account and I explained there was a missing food item when I received my online order from Julio my Dasher Delivery Driver this afternoon. This Door Dash Delivery Service issued me the amount of $3.69 for the Mission one Triple Chocolate Brownie. This credit will be applied to my next online order from Door Dash. Everything that I had eaten today the Spicy Chicken Sandwich with the 2 sliced pickles inside this sandwich on a brioche Bun was very delicious. The Seasoned French Fries with the Parmesan Cheese was a great combination together. The Hi-C Fruit Punch was very refreshing Fruit Punch flavor to this beverage. I also received excellent customer service from Julio my Dasher Delivery Driver today. read more































