We had a really frustrating experience at this Wingstop location today. We placed our order ahead of time and showed up about 25 minutes later, delayed by traffic. We assumed the food would be ready and waiting for us. My boyfriend went up to the pickup counter, and the staff member told him they were still working on it. So, we waited... and waited. Nearly 15 minutes passed, and once the crowd thinned out, he checked in again only to discover, it's been ready the whole time. Seriously? We ended up with food that was cold and clearly had been sitting there. It was disappointing and frustrating, especially because the whole point of ordering ahead is to avoid this exact issue of having to wait. The employee simply wasn't paying attention, and it really ruined the meal for us. Definitely not the kind of service or quality you'd expect, even from a fast-casual place. Do better, Wingstop. read more