I am a little disappointed having to drop a star. I grabbed the double cheeseburger with crunchy onions and triple extra pickle. I've been here since they opened and I've never got American cheese on my burger. I'm not a fan. Anyway today I asked what type of cheese options they had today as they had a couple specialty burgers up on the wall with different cheeses. I was informed that I only had a choice of one American, which I'm not a fan. I asked why they said no more choices only choice that's how it comes. So much add your toppings. I guess this doesn't apply at the Broadway Everett location. is this a companywide thing I am extremely curious or was the cashier/host giving me a bunch of crap???? Unfortunately this will eliminate me from purchasing as many burgers as I do with this location. I'm a huge fan of burgers, but with today's mishap of having to get only American on my burger, I got double pickles on my burger rather than the triple I asked for and then they served me the wrong burger when I went back up to the counter they actually had my burger, waiting for me. The girl grabbed the incorrect burger off my tray and threw it directly in trash in front of me. It did not go back to the kitchen there was no apology. It was just grabbed the wrong tray in the garbage next to us, and proceeded to put the burger on my tray apology no nothing and then obviously the senior cashier/Host at the Next register who took my order said oh she just gave you the wrong burger. I thought this was extremely bad customer service. I would've appreciated it if they took it and put it back to the kitchen in the kitchen throw it away or if they had offered to let me keep the burger for the inconvenience however, it was just a total disrespect, grabbing it, and I mean, grabbing it not picking it up slowly or whatever it was picked up and grabbed extremely fast and slammed into the trash barrel next to her, I'm actually appalled a little bit. I think corporate has to come up with a scenario where the guests feel comfortable in a situation like this, but this was totally the most responsible and incorrect way to handle return from a guest. I will say that my shake I got a vanilla shake was good and my burger was good. Other than the fact that I had to eat American cheese which I do not usually appreciate time burger I'll have the cheese unless once again I got told incorrect crappola. read more