Back in July of 2019 I solicited three bids for remodeling my bathroom shower stall. I received two responses. One was from a well known Seattle tile company and the other was from Emerald Isle Tile. Although not the cheapest bid, I selected Emerald Isle Tile because they provided a very detailed scope of work (12 pages) while the other company provided one page. The owner, Andrew, met with me multiple times to review his proposal and fine tune it to my satisfaction. I retired from a career in the design/construction/project management field and have done many residential/commercial jobs so I appreciated the fact that his proposal was so detailed. I have also self-performed three tile jobs at my homes. After multiple meetings and cost estimates we finalized the scope of work and Andrew provided a quote and the final contract. The work proceeded in May of 2022. The work was completed in April of 2023. As with most construction remodel projects, there are some issues that will typically arise. Some of the issues on my project included: plumber drilled the hole for the shower fixture in the wrong position so one tile had to be reset; tiles on the curb needed to be re-done to get the proper slope so Andrew, at no charge, returned and removed the glass door, repaired the tile and reset the shower door; the glass block installer's grout lines needed to be touched up so I performed this work; on some occasions there was lack of thorough cleaning so I needed to do some extra clean up inside and on the exterior patio. These issues were relatively minor for me and Andrew and his team stood behind their work and made the necessary corrections and also compensated me for the work I self-performed. Additionally, a small hairline crack appeared after the job was done. Andrew came back and told me he would repair it at no charge if it got worse. Overall, I'm pleased with their work. Andrew was very responsive and communicated promptly to give me status updates and to discuss solutions to the problems. He came by often to check on the work. His tilers showed up on time and worked efficiently together. I am a very picky person and quality is important to me. The tiles were applied plumb and level and looked good. I would recommend them to anybody. In fact, I will recommend them to my two neighbors who are interested in remodeling their bathrooms. read more