I purchased the Eviva Happy white vanity and sink combo online from Decors US on 9/28/23. I am unclear if that is the headquarters of the actual Eviva company or just a showroom. Decors US used to be in Paramus NJ, but is currently only in Monroe NJ. I emailed them on 10/5 to inquire on an ETA and they said it would be delivered on 10/6 but if I'd not emailed, I guess it would've just shown up. I had no shipping/tracking info/email. We received our vanity/countertop/sink on 10/6/23 so it took a little over a week. The directions say to affix the sink to the marble countertop with plumbing glue & the provided clamps and to allow 48 hours to dry/set. That adds two days to your install. We did that. On Sunday,10/8, we were ready to affix the countertop/sink to the vanity unit and place it atop the vanity where it fits in. Once we did that, the top right drawer would not close. Either the sink was too large or the side of the wooden drawer was too high. It seemed logical that we had the wrong sink. I started Googling everywhere this unit was sold for the specs to see if there was a measurement for the sink. Only one site had a measurement for the sink at 15x11. The box our sink came in said 16x11 and we measured it, so we were convinced we had the wrong sink. My husband called the number for Decors US to see if they were possibly open while I emailed Eviva to start a dialogue there as to what we should do. A guy answered the phone for Decors US. At the same time, I also got a quick email response from Eviva. After taking numerous photos/video to illustrate the problem and explaining to both Eviva and Decors US what was going on with a lot of back and forth, it was decided that we would be shipped a new countertop and sink with a possible ship and delivery of either 10/12-10/13. This left us without a sink or water in our main bathroom since 9/29, since this was a somewhat emergency situation. Taking that long to get a new sink/countertop was not ideal since we knew were going to need another 48 hours to glue and set the sink to the countertop. That left us without a sink/water for two weeks, assuming we could do the install on 10/15. The sink and countertop arrived on 10/13 and we knew as soon as the new sink came, it wasn't going to fit. The style number on the box though was slightly different than the original one we had so we decided to take the new one, thinking maybe somehow it was smaller. We had a hard time trying to compare the new one to the one we had because the one we had was already affixed to the countertop. Decors US/Eviva insisted on taking back the one we already had so we had no choice but to give that one to the delivery guy and take a chance on the new one. We clamped the new one and we placed it on the vanity to see if there was any difference. The drawer still wouldn't close once the sink was in place. The only way to make this work is to cut the one side of the drawer down. You would need to be extremely skilled to do this because the vanity comes assembled & the drawer is not removable. One would have to do this repair with great precision because it has to be done while the drawer is still in it's spot. You can't just trace the line of where it needs to be cut and take the drawer out to do it. We ended up having to take the whole track off. This item has a price range from different retailers online from approx $835-$1500. It was around $748 on Amazon Prime Day on 10/10/23 but that's the lowest I've seen it and we'd already purchased it higher 2 days prior. That's an expensive item to have to saw/sand drawers down when it was admitted by Eviva, that it was somehow a manufacturer error. Most people would have just returned the whole vanity & gotten a full refund but we were pressed for time/space. I was willing to take a partial refund, but it should have been a substantial refund, like 50% off. They first offered me $50 and when I said that was unacceptable, they offered me $150 and wouldn't budge from that. I finally just accepted the $150 because they refused to go any higher. I would never purchase from Decors US/Eviva after this experience. There were many ways Decors US/Eviva could've rectified this situation in a better way. We let them know on 10/8 about this problem. They could've gone in their warehouse/showroom and taken the same sink/countertop they sent us, clamped it & tried it in a same size vanity. If it didn't work they'd have known they had an error, or if it did, sent a whole new unit next day, sent us a new drawer or refunded half my money and called it a day. Instead, I have a trail of approx 25 emails back and forth, arguing, an insulting monetary offer, etc, and a vanity that still had to be modified by us. Luckily, for us, we are proficient in this kind of work. Whoever is sending the emails uses very positive language, telling you to have a wonderful day, but if and when you have a legit issue with their product, they do NOT stand behind their products. read more