I hate to leave a negative review, but our experience was pretty awful. I have worked many jobs in customer service and have never seen an employee be so dismissive to a patron. I came by to check out this Bigfoot Java and try a drink for free using the customer appreciation promotion, but was not able to. On the app it said it would be good through today, 9/21 for a free drink. I was trying to ask about how to use it and the employee said "I really can't hear you. You have to wait". She came over and I asked how to use the free drink offer. She seemed annoyed to help, and said "what's your phone number or do you have a QR code in the app". I showed her the QR code and she said it didn't have the offer on it. She walked away. I showed her a screenshot of the offer saying it would be good through today. She came back to see it then walked away and said "I don't know if you like used it or whatever" and shrugged. I didn't really know what to do so I just said "ok then" and drove away. I had waited for 10 minutes in line and to not be offered any help and to have the employee insinuate I was lying to get another drink was wild. I did some reading and the drinks are super high in sugar anyways (50+ g, more than double the recommended daily amount for women), so maybe it was for the best. But the rude and dismissive service and the offer not being honored was disrespectful. read more