I don't think I can express accurately how much I recommend Baltimore Ghost Tours, but I will do my best. My friends and I had an absolute nightmare of a travel day from Houston and ended up in Baltimore almost 24 hours after our expected arrival time. This put us getting to Fells Point after the start of our Haunted Pub Crawl tour. Melissa was amazing in helping to accommodate us; she was truly a light in an otherwise disastrous start to our vacation. Not only did she offer to push the start time back (we were the only one's booked on the tour at the time), she also figured out how long it would take us to get from a new airport to Fells AND booked us on a tour the following day just in case. We ended up arriving about 30 minutes late (thanks to MORE airplane troubles!), and additional people had booked the tour by then, but Melissa let us know the order of the tour so we could meet Craig, our tour guide, wherever he was when we got there. The customer service was a 10/10. Now, onto the actual tour. What a blast we had!! Craig was so kind and understanding to us late arrivals. He made us feel instantly welcome and like we had been there from the start. He is one of the best storytellers I've ever heard and such a pleasure to talk to. I learned so much and have a new appreciation for the history and people in Baltimore. Craig, if you end up seeing this, thank you for completely turning our whole day around. I truly cannot recommend Baltimore Ghost Tours enough. From the ease of initial booking, to the customer service, to the amazing time we had with Craig - everything was a 10/10!! read more