First off, I need to explain that I have a graduate degree in health care executive administration…read morefrom one of USA's top universities, with about 17 years of experience in the hospital field. so the below review is not coming from someone who is not familiar with hospitals and emergency department operations. I've worked both in emergency ambulance services, as well as the hospital side of things. I'm giving this a 3-star review for lack of a better opinion. I come to HK multiple times a year for business and this time I happened to get sick with a lung infection, and suddenly in the middle of the night I lost my ability to speak and started coughing vehemently. Looked up emergency services and this was one of the closest. It's a huge hospital and the facilities are pretty clean. But the emergency department nurse told me there's a wait time of AT LEAST 8 hours. That's really the longest I've seen someone have to wait. I understand an emergency department needs to triage, and yes, of course there were cases that were more critical than me. But I also expect a public hospital to be staffed well enough to not have patients waiting for over an hour or two. The nurse suggested that I try a private hospital, which I did, not wanting to wait (at least) 8 hours and miss my next day's business meetings. So I took her advise, and waited about 10 minutes at a private hospital close by, got examined for less than 5 minutes from the on-duty physician, and was on my way out of there with medicine in hand (antibiotics, cough medicine, and masks to avoid getting others sick) in under 1hr. I'm sure having a couple additional on-duty physicians to take care of cases that are quick and simple will go a long way to quickly solve this issue.

I got a dog bit that got infected while on vacation! Took a cab to this hotel and got seen pretty…read morequickly. Got my wound cleaned and dresses. Got antibiotics and pain Med with instructions to return the next day. Had to pay my bill. I returned the next day and had to be admitted due to finger not any better. I was seen by an orthopedic surgeon . He did surgery that same day! I had to stay two nights for IV antibiotics! Great vegetarian meals! I was released And had to pay my bill. I continued taking oral antibiotics and pain Med with instructions to clean and change dressing daily. Went back for a follow up and my finger was healing! Dr Lam and hospital staff are caring, friendly and wonderful. Good skilled nurses. I was in a three bed room and I think it's wonderful that they let significant others stay with their loved ones through the night.

Seriously...How has no one written a review about Matilda?!? Matilda is a diamond in the rough!…read moreRead on for the "rough" part later! This hospital has quite a history attached to it. I won't go into detail but you're welcome to Google it for those history fanatics. Basically, 'ol Matilda has been around since 1907... Dang! She isn't old...she's beyond ancient but with a lot of "cosmetic surgery" ehh, sorry renovations! She's looking spiffy! Yes this hospital, a private one, is one of the nicest hospitals I've EVER been to! Not that I'm a collector of hospitals, in my former life, I had done some clinical rotations, worked in one, and not to forget being the almighty patient! Now that hubby and I have been here 3x in the last few months, I still do not mind coming here. Why? Because it's like you're going to a luxury hotel! The staff is superb. Smartly dressed in dark coordinating uniforms, it's seriously like the four seasons. They will escort you to the proper floor, acknowledge you immediately upon waking in, call for cabs, all at the front desk. Heck, even offer you coffee or tea will you wait! Overall, the hospital looks much smaller than it appears but everything in HK is built upward. It's only 5 Floors and the inside is much smaller than a normal US hospital but I think being that it's private, it is top notch and staff gives excellent care because it's small (and let's not sugar coat it...well funded of course.. lol) Inpatient or Outpatient, everything has been very efficient here. The staff( nurse, doc, aides) are all English speaking. Some even have a British accent! And everyone speaks to you like a human being! You're not just a number! (An exception with a few of the nurses who are a little short in Kong-lish, but mean no harm, it's all in efficiency!) The hospital is well updated with nice technology... iPads(food menu, reading material, etc) and flat screen tvs. The Food also has been pretty good too! If you're an Inpatient, you will receive a toiletry kit and slippers. As an outpatient, depending upon the procedure, a nice knit gown, and waffle weave robe! Highly impressive compared to the usual thin paper, freezing gowns! Now the only...Rough part...is...getting there! Why? Why? A hospital so far away?!? It's about a 20 minute cab ride up to the Peak from Central! (Less time on the way down, they usually drive faster!) The views are great once you arrive, just don't get car sick on your way (up or down) the roads very narrow and twisty like a slow rollercoaster! Yeehaw...

It may be a bit odd to write a review about a hospital; certainly in the UK, we have no choice,…read morebeing punted to the nearest and cheapest place by the NHS (if they can be bothered!). However, in Hong Kong, our private health care can in some cases allow us to choose which hospital to go to. If you manage to get in at the Matilda, you have done well (and I wish you a speedy recovery). The Matilda is right up on the Peak, which makes it a bit of a beast to get to, especially if you have nausea as the ride up there is winding. There is a mini buss, but I have only ever taken a taxi up and back, as it's hard to find the mini bus start point. However, being far away means that you really do feel like you have left HK and are in the Swiss Alps. This feeling of being out of the city alone should make you feel better! As you would hope, the staff at the hospital are very pleasant, and of course highly skilled. With their behaviour, and the general ambience of the hospital, it does feel a lot like a big hotel (just with doctors). I suspect this is what celebrity rehab is like? If you are are covered or can afford it, there are a number of private rooms, which I basically hotel rooms. There is room service, TVs, en suites, mini bar (not stocked!). The only give away is the hospital bed. On the subject of room service, the food at the Matilda is great. If you are a visiting guest and decide to save a few bucks and visit the staff canteen, it is awful local food. Really, the worst fish ball soup you can imagine. I would recommend you shell out for the patients menu and get a proper meal. Personally, I can't stand hospitals. I find them morbid places full of suffering and pain. Yes I get they are also places of healing, but what can I say, it's just how I feel. However, if you do have to have medical treatment, or have a loved on who does, I would recommend the Matilda. It does exude more warmth than most hospitals.

The service was terrible, they didn't include english translations for procedures and when i asked…read morefor them, they refused and told me to leave. Absolutely disgusting, almost as if they have never seen an only english-speaking chinese. Apalling!

I'm a dutchess of a hospital. Whaaaat?? Ok I guess I'll write a review…read more I've been here many times and for different reasons. Good or bad. I'd say it's overall a great hospital. You can tell that they're a very structured organization and everyone working here are well trained. Doctors and nurses are professional and polite. The nurses I have dealt with are so nice I actually wrote them a card to say thank you. The hospital took the past few years to revamp the entire place and I could see them upgrading section by section, and I like this place more and more. I'd like to make a special mention of the food there - the canteen has really good food, with a nice casual setting overlooking the race course. Clay pot rice is really famous but there's a wait for it. Not that I want to come here all the time, but if anyone reading this is concerned about the quality of doc or the place, there's nothing for you to worry about. If you have a good medical insurance, just go for it!

You will find your basic needs. Don't expect with high antibiotics. This is next to the subwayread more