Great communication, On-Time, Exactly as promised and expected. They seem dedicated to making the…read morecustomer happy.

My wife and I rent from this place Every year for our parties.This is the best place to rent Bouncy…read morehouses and water slides etc. The bouncy are always clean.

Charlie is the most upbeat amazing person. He is young spirited and just pleasant. He was even kind…read moreenough to call me back every time I butt dialed him (like 5 times) just to see if I needed anything. I've used this company twice within the past year and a half. They work with you, drop off set up and pick up the items. Before they leave they make sure that you are satisfied with the placement of tents and bounce houses and are just really nice guys. Only company I rent tents, tables, chairs, and bounce houses from.

We used Undercover Rentals for a dunk tank for our company bbq this week and will be using them…read moreagain for more events in the future. The dunk tank was in great shape and easy to use. Charlie is super genuine and easy to work with. They beat all my other pricing by far. He really came through for me renting only 2 weeks prior to our event. Thank you Charlie from Starfish Family Services!

Communicative, friendly and offered a competitive price. Will definitely book with them again.read more

Booked water slide for birthday, quick communication, very straightforward and honest! Came on time…read moreboth for setup and tear down, very friendly service, will be using again in the future!

This was a wonderful experience all around! My family rented the Aloha Moonwalk for our son's…read morebirthday party, along with the bubble machine and ride-on bouncy horses. Everything was a huge hit and soooooo much fun! At no additional charge, Time to Play generously gave us extension cords and some extra gear (including cones to make an obstacle course for the ride-on horses). We paid only $200 for the moonwalk, as we chose to pick it up and set it up ourselves. Set-up was quick and easy, and the printed instructions they provided were super helpful. We would rent from Time to Play again in a heartbeat!

Time to Play does not clean or sanitize their equipment. I rented from them for my sons grad party…read moreand the obstacle course came dirty with grass, dirty bandaids, lei flowers, and sand all through out it. The middle school I work for also used them for a party and all the blow up stuff also came in dirty. One piece even looked like their was blood on it. I called to complain and all they did was give me $100 off which only covered the fees for the delivery and credit card use. This company will tack on almost $100 worth of fees on top of the price for the rental.

Amazing customer service and we're always happy with our bounce houses! Use them for every party we…read morehave.

I called everyday for a week, never received a return call. I finally got through after 7 days of…read morecalling, and the person that answered was very rude. I got their name wrong, and he said "who is that? I don't know anybody by that name". Obviously trying to shame me for calling him another name. Very poor business skills. I have 5 kids, so they could have made a killing off of me. I took my business and money elsewhere.

Buyer Beware and STAY AWAY!!…read more We called for a bounce house/water slide rental for my 9 year old's birthday party as we were in a pinch because ours wouldn't inflate properly. We made arrangements for the delivery and set-up the next day (by they way, you don't get it for a day - only for 4 hours!). When speaking to the owner (Jim) on the phone, he mentioned that they will not take your credit card on the phone but will the next day. This turns out to be part of the scam below. So the next day, the employee shows up to set it up and gets the owner on the phone to demand we pay cash on the spot. Mind you this is one hour before the party starts and we have 15 kids coming over. In a word: Extortion!! He claims his credit card machine is not working - and apparently that's my problem now. I decide I am going to play hardball and tell him he needs to figure out a way to use my credit card or they can leave. Miraculously, he gets the machine to work when he tries "one last time". Upon further discussion he admits he always prefers cash due to the service fee with the card company so it's obvious they were trying to strong arm us to save 3% or so - not the recipe for strong customer relationships. It gets better - the employee setting up the inflatable tells me he will be done in 15 minutes, which he is but he positioned it so that it was on top of the children's play structure in our yard overlapping the slide. As he tried to drive away I mentioned this to him and his response was that "it will take over an hour to move" (note - it only took 15 minutes to set up) and when I requested he move it he told me "that ain't gunna f***ing happen". At that point I was on my own. Appalling and disgusting behavior toward customers. STAY AWAY!!!!!

From the owner: Providing party rentals of Bounce Houses, Bounce/Slide Combos, Tables & Chairs, Carnival Games and…read moremore. Free delivery, setup & removal in most areas. Serving all of Southeastern Michigan.