Most staffs are really nice and the amenities are also very nice besides no club lounge…read more I had dinner at Terra. I wanted to have the wine bottle comes with my package. But one male staff told me that they could change from the one bottle of wine to the paring wine set without extra charge. But it took too long to receive dishes to enjoy with the wine. Only 3 course dinner took about 3 hours. My boyfriend received his beer and I received one glass of sparking wine after 30 minutes. All the beer form was gone and warmer to make a toast together. After soup, we could not receive the main dish over 1 hour. My white wine became warmer and I finished before the main dish came. I complained about the situation to female staffs. Then we received the main dishes. I was served the same sparkling wine again. And I didn't receive a glass of different wine to pair with the dessert. It was tasty but very frustrating dinner. Next morning we found the bill was wrong when we checked out. I asked the front desk male staff to check about it to the restaurant manager. But he told me that he was not able too. My partner got upset and told me to give up. It was not right. So I told about the female staff working next to him. She was not to fix the issue, either. So I asked her to tell about it to the restaurant manager how disappointed we were. It's not reasonable to pay that amount for this guest service. My boyfriend wrote that it's for my birthday. But no one said happy birthday and no special service as my friends received when they celebrated their special days on other Ritz Carlton. Again we had great time but are very unhappy about the way too long dinner and the wrong billing.

This is a spectacular hotel in the middle of what I call Volkswagen Disneyland, a wonderful family…read moreoriented place dedicated to automobiles and particularly those of the Volkswagen family. we were upgraded to a magnificent corner suite and were able to eat at a Michelin star restaurant in the hotel. it is fantastic and probably the best restaurant in Germany. The hotel went above and beyond and had several unique treats for us based on our stay.