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    Zummy's Remodeling

    1.0 (2 reviews)
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    Ask the Community - Zummy's Remodeling

    Whitney Roofing - Voted #1 Roofing Company in Mattoon Illinois in 2023!

    Whitney Roofing

    (7 reviews)

    We had high hopes for this company - Jessica visited us earlier this week, and Kevin was…read moretransparent that we will receive assistance from ERBA. While we appreciated Jessica's efforts to repair a small section of our roof, we still await a quote for further work. Despite Kevin's repeated attempts to get an update, we haven't heard back from her, and we need a second quote to get the ball rolling with another company. Kevin even asked if you did not want to do the job. That is fine, but at least be transparent and let us know. In my opinion, that is terrible customer service. Side Note: My husband is a 20-year veteran of the US Air Force, E-7, and we have never been on assistance a day in our lives. He has been diagnosed with renal cancer, and I have had to cut my hours back significantly due to how cancer treatments.

    The inspection on our home sale revealed hail damage from the spring storms, and we were on a tight…read moredeadline to complete repairs. Whitney Roofing went above and beyond to make sure we had everything in place to meet our closing date. Kalen's supportive attitude and calm, reassuring demeanor took a great deal of stress out of an already frustrating situation. He personally coordinated with the adjuster, and his persistence and problem-solving completely turned things around for us. We wholeheartedly recommend Whitney Roofing. As a locally owned small business, they deliver the kind of care, professionalism, and quality you rarely find. Kalen's commitment to excellent work--with minimal stress--makes him one of the best in the business.

    Roofs By Rodger

    Roofs By Rodger

    (4 reviews)

    The crew: Did not speak or understand English...apparently. I asked them to close the gate to the…read moredogs yard several times; they didn't and I had to chase down loose dogs. I asked them to avoid my flower gardens with the roof debris; they destroyed them and their fences (rabbit guard fencing). They piled debris in front of both back and front doors and 'locked' me in my home until I could push enough out of the way (20 minutes [lucky they didn't start a fire]). They removed a piece of SS siding from the side of the house and an 18' piece of flashing; they weren't replaced or refunded. They failed to properly seal the shingles causing leaks that have damaged ceilings, walls and floors. Prior to replacing a piece of plywood, they swept about 10 pounds of loose asphalt onto the brand new wood panel ceiling causing it to separate and sag. When it cracked, a friend helped me pull it down and all the asphalt came down on us; at first I thought it was black mold. I opted for ridge venting. What a hack job...literally. They used hatchets to cut the plywood and left the storage attic full of splintered wood. The (allegedly capped) gutter crew was rude and failed to resolve the issue with rushing water coming down over the back door. Their first answer was a 4"x18" piece of metal. Yeah, the door is 32". I said they needed a wider gutter and a longer piece of metal. They refused to put up a wider gutter but added a foot of metal. That gutter has bowed, center up, and the piece of metal has been ineffective at blocking rainwater or ice melt. I say allegedly capped gutters as I'm afraid of going above two rungs (several falls) on a ladder and can't see. I brush the gutters off but still can't tell. We've had so few hard rains and very little snow from install (May '22) until January 2025 so I didn't realize the issue. When that snow melted it created an 'ice bridge' that caused leakage under the unsealed shingles. I called for repairs; I never received a reply. It happened again in early December 2025; I had to set up buckets. I called; no reply. The management: The estimator, Doug, came out in March. I had daffodils and tulips blooming. I had the lilies fenced off with rabbit guard fence. There are/were yews along the front of the house with hostas in front of them. Doug did not note them as he was supposed to. By the time they did the roof, lilies, hostas, gladiolas and daylilies were emerging. They were damaged for the season and some permanently. Jeff was the 'project manager'. Very glassy-eyed. Denied everything and then wouldn't answer my calls. In summary: I checked their reviews and they were decent; I felt OK using them. They were unprofessional, did shoddy work, failed to replace removed pieces of the house, damaged property, placed my dogs in harms way and failed to take responsibility.

    We had a great experience with Roofs By Rodger! Very professional! The crew was polite and picked…read moreup after themselves. Aaron was great to work with! We plan on getting gutters soon!!

    Zummy's Remodeling - contractors - Updated May 2026

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