UPDATE:
Food 3/5 stars…read moreManagement 0/5 stars
Service 2/5 stars
After the lunch service, the young chef came out to greet his guests. It was clearly obligatory rather than voluntary. He is not the type who appreciates honest feedback.
I complemented his food (particularly the veal / beef cheeks) and was shocked that Gregor was unable to share a simple story supporting the creation of the product. That's when we (four of us) decided to share our experience with him in the hopes of making a positive change. Sadly, as soon as we offered honest feedback from our experience today, he became defensive 'I make my food with love' 'I've worked here thirteen years' 'I work 50-60 Hr weeks' 'I can't find good people' 'Staff cost is way too high' 'what more can I do?' He felt personally attacked and that's too bad since he could have received honest feedback for a change.
Further more, he claimed that dinner service was better than the 48CHF lunch menu but, IMHO HE SHOULD HAVE KNOWN that we did not have the lunch menu. We paid double that price per person btw.
He is clearly over worked, full of excuses, and very defensive. ie. Not willing or able to take constructive criticism.
On the other side of the spectrum the table next to ours ordered fried fish (Egli) which they were so pleased with, they paid double the market rate. This is a typical 20CHF dish for the region. Unfortunately, the aroma from their fried food affected the entire room and, not in a positive way.
The service carried an air of entitlement and delivered the food and wine bistro style with no introductions, no descriptions, and no attention to detail or feedback.
The service plan was placed in plain view next to the table rather than behind the scenes.
The cork broke off inside the bottle and the waitress (no sommelier in sight) ran off to the kitchen to deal with the error. Instead of decanting, she served the wine in each of four glasses. That was not so terrible. When we informed her that the wine had 'satz' aka grinds / residue and requested that the wine be filtered, she obliged. The shocker came when this waitress poured the filtered wine from the decanter into our partially filled glasses of residue thus ruining our wine completely.
How this service team managed to earn a Michelin star is beyond me.
The food was good, basic, and well prepared. The calf cheeks were worthy of the star. The rest was nicely done, of good quality but average.
Instead of a few surprises in between (amuse bouche) there was nothing until you order coffee. Prior to coffee, four pieces of chocolate flavored, sugar cake were served with no explanation other than 'we always serve cake with coffee'. Two were returned to the kitchen.
For the most part, the food deserves its awards. The service deserves the opportunity to look for employment elsewhere.
PS. Yes, white tablecloths, carpet and ideal for grandmas.