This is my first time utilizing an all automated/online property manager, but thus far, it's been an incredible experience. I initially toured the property with the current tenants, who were able to give me a good idea and feel of the neighborhood, property management and their overall experience. It seems like an odd idea, current tenants touring prospective tenants, but it's actually invigorating and you get a good sense of what you're getting yourself into. From the moment of leaving the property and being immediately contacted by the leasing manager via text, to the application process being processed expeditiously, to the lease signing....it has been seamless! The customer service is unmatched. Paying the deposit and rent online is quick and easy. This has been a great experience and I would definitely recommend this company to others. read more

Emailed ZipRent to tour a rental property. I was told I had to schedule a visit online and upload a photo of my ID. I emailed back saying I was not comfortable uploading my ID onto a random website and I'd be happy to come into the office and show it in person to verify my identity. I was then ghosted. Edit: after posting my 1 star review (which was 3 days after the original emails), I was called immediately and told there is no office and no way to show my ID other than to upload a picture of it online. While the person I spoke with was nice, there was no solution. If you want to view one of their listings you have to put your private info online, unfortunately. I recently had my identity compromised and am extra careful now about what I put online. While I completely understand that management companies need to vet the people viewing their properties, not being able to have an in-person option makes me uncomfortable, personally. read more

Ziprent is very easy to use and overall a competitive fee compared to other property management companies. They have good communication with me and the tenants. read more

At 57 years old, I have dealt with a lot of landlords and their property managers. Ziprent is without a doubt the most sophisticated, friendly and easy to access team with which I have ever had the pleasure to work. We are now into our 3rd year of renting the same home through ZipRent, so we have had plenty of experience with them. I really appreciate that they have online processes for dealing with leasing documents, inspections, repairs and payments. They respond very quickly with repair requests...even though the contractors themselves aren't always as quick to respond. They always follow up to be sure the work gets done and welcome feedback. Despite never having met anyone from ZipRent in person, they make me feel like they know who I am and want me and my family to have a good experience as tenants. read more

Ziprent was great and easy ! Everyone you talk to are very polite and very attentive to our needs and questions. I definitely recommend Zip Rent 10/10 They made our Application and Leasing process As easy as possible !! -Nathalie H read more

Zip rent is the worst property management company. they are completely insensitive and they have no sense of people living in the house where they are the property management company. We are tenants in house in Pleasanton and we have been complaining of AC not working and after a month where the temperatures in Pleasanton has been soaring at 100+ F and they made us live without AC. Despite complaining multiple times they came back asked me to keep the doors open between the rooms and live with it. I feel these guys should just get out business if you are not able to manage property and not care about the situation. Tenants and owners kindly think twice before engaging with Ziprent. read more

Appreciate the quick response from the escalations team. They scheduled repairs and promised to credit rent until the habitability issues are resolved.. Will update again once all issues are resolved. read more

I would like to say the Ziprent property management co is the greatest property management co we came across. They are so professional thorough, courteous. They listen very carefully and try to resolve the matter in very professional manner. I spoke to one of the leasing manager Shariza, she was so polite and professional and courteous listen to my request and help us to give us solution how we can solve the problem. All there management team is excellent to work with. We have trust them so much like you are in good hands. Keep it up. read more

My tenant is working out perfectly and the communication with Ziprent is awesome! They handle everything, including getting bids on jobs to me quickly for me to choose from and informing my tenant about any work being done. They take all the stress out of being a landlord, in my opinion. Again, I highly recommend anyone looking for a property management company to contact Ziprent! read more

Ziprent is the best value for property management! I like how they are open 24/7 responsive via phone or emails. They have a quick respond time via email and willing to answer any questions you may have. This has made it easy for me to manage my first rental property and will continue to use Ziprent for any future properties. read more

As a tenant, we were unsure of our experience with Ziprent as a management company. Communication is done primarily through email, text, and the occasional phone call, which was not what our previous interactions have been with our landloard/management company relationships nor considered traditional with our years as tenants. I can say that, surprisingly, it has been a pleasant, efficient, and, at times, personal and considerate experience. The service repair department that has always been spot on. Always with a prompt response and effortless communication. I would trust Ziprent again...if we ever move that is! read more

I am a landlord and have had Ziprent for the last year for two of my units. This company is completely hands off. They only send emails. I have had numerous issues. The latest issue is that they did not meet a new tenant to let them into the property and give them a set of keys so the tenant had to re-key the property. That was a long time ago, over 6 months and I have not received a set of keys from the tenants since. This was an error created by Ziprent. It's been numerous emails numerous promises that they will obtain a key from the tenant which has never been done. It's excuse after excuse, and it's quite unbelievable that they can manage properties this way. I feel that I am often dealing with young adults with no real estate experience. It's scary they can run a property management company and not ever step foot on the property other than taking photos when listing it. At times I feel like I'm having to manage them versus them managing the property. I would not recommend this company. read more

Rent the place out in a week, really amazing! swift response and a great support team.

At first I was alittle hesitant because it just seemed they make it to convenient for me to look at the place basically around my schedule. Once I saw the place , it was just some basic requirements to provide . The usual renting procedures. I reached out to there customer service for some questions I had and I was extremely shocked when I called them on a Sunday approx 6:30 pm thinking I was gonna get an answer machine, an actual person answered the phone. I have been in the new place approximately 20 days and had to reach out to Ziprent for some service and my issues were completed that day I just paid my rent and when I went through their online, it took approximately 15 seconds I think this is a great concept in renting I would absolutely recommend and use Ziprent for my future needs, but I don't plan on leaving this gorgeous place From Danine to Sandra and all the people at customer service thank you for always being there. This has been a 100% pleasurable experience. Warm Regards Mike read more

I highly recommend This is my first time rent out my home, consulted many traditional property management companies, there charge are so, much 6% to 8% and half of rent initially. Which would be alot. I was exploring better options and found zip rent as couple of my neighbor properties were listed on zillow with ziprent images. The process with ziprent was easy than what I expected it took hardly 2 - 4 day to list out my property the time I contact them. And there rates are also reasonable, and found ziprent is more technology based service with better marketing skills and finding right tenants. They did complete background verification which we get a report to review and select your own choice. read more

So thankful that I found my rental home through Ziprent. During the process of selling my home and moving into a rental I worked with another company before I found Ziprent and it was a nightmare- horrible customer service and confusing application process. With Ziprent I found the house online on a popular rental website, was able to quickly schedule a self-showing, and easily contacted Ziprent customer service via email and phone. I applied online and signed the lease all within a week! Anytime I email or call I am able to talk to someone right away and everyone on staff is knowledgeable and kind. I give Ziprent my highest recommendation and will be a customer for as long as I rent! read more

Ziprent manages the property that I found on Zillow that I was interested in. Once I expressed interest in viewing the unit, they reached out within an hour to share available tour times and a way for me to book it. They helped coordinate the tour with the current tenant, and they were quick to follow up afterward. When I applied to rent the unit, a Ziprent representative confirmed receipt of the application within 24 hours and gave me clear expectations of when I would hear back. After my application was approved, they have been extremely helpful in providing all of the move-in information necessary and coordinating directly with the landlord. I'm very grateful to be dealing with Ziprent - I've unfortunately had terrible experiences with other companies, and Ziprent has been the best one yet. read more

I have solicited Ziprent services for my Rentals in Bay Area. They are very professional...one can contact them on line or in person almost around the clock- rain or shine. Now that is service! I would highly recommend them as they are reasonably priced with guaranteed delivery. I checked a lot of Property managements...Ziprent is at the top. Thanks people! Nick Bajwa read more

I contact them thinking they were an agency that connects tenants with available apartments or properties in the area. They seem more interested in talking with people with a property to manage. At least that was my experience with the person on the phone. She seemed confused! Update: I got a call from the same lady that picked my call the first time. She tried to explain to me what their service was not. Now I have a more clear understanding of their service. As she mentioned, this is not a "concierge service" at least not for renters but a listing of properties online. I thought they were a property management company knowledgeable of their inventory enough to answer questions. What you get is an "Online Self-Service Portal". Understandable. Not what I was expecting. I thought more of the traditional "deal directly with prospects and tenants" kind of business; this is a more mechanical process. I guess is like Trulia but for homeowners. read more

I enjoyed the renting experience with Ziprent. It was effortless to schedule a tour with clear instructions. Also, the application process was very smooth as I was new to the USA. Even the communication related to any questions regarding the application was quick. I didn't have a Credit History for the USA and they were able to use the Canadian Credit Score which made things very easy for me and the application was processed in a couple of days. The entire leasing process was awesome & went smoothly. I really admire the services. read more

When looking for an apartment to rent, we came across a great property that was listed by Ziprent.  Initially, we were slightly skeptical about viewing a property without meeting the property manager.  However, being able to schedule a viewing almost immediately at a time that worked for our schedules was great.  Once we saw the property, we reached out by email with some follow-up questions, and the team was incredibly responsive.  It was definitely the best communication we had with any leasing team during our property search.  Signing the lease and moving in was also very simple.  From application to move in, it took a week. Overall, I would go through Ziprent again.  The speed with which their process allowed us to move helped ensure that we ended up in a home we really love. read more

Ziprent manages several of my properties. It has a very streamlined process of placing tenants and managing properties. My tenants are very happy with their services as well. read more

Ziprent made the entire qualification and renting process smooth and easy. They helped at each avenue of the process and were always available to assist with any issues that did come up. read more

100% satisfied. Our family was in the process of finding a new home in the Rocklin area and Ziprent was fantastic. The team at Ziprent was great from the very beginning. The application process was straight forward and all our questions were answered promptly. We were very fortunate to have experienced such a smooth process/transition to a new home thanks to Ziprent! Highly recommend. read more

We used Ziprent for tenant placement. Staff was very courteous, professional, and readily available to answer any questions. The process was very efficient. Started with a professional photographer taking photos of the rental property. A lockbox was placed on front gate for perspective tenants. Everything was conducted online. The property was rented within a month. We had a positive and productive experience. Thank you Ziprent.. read more

Ziprent has provided an excellent service for the tenant placement. The communication with the entire team is super smooth. They are very responsive and go out of their way to take care of your suggestions/requirements. I would highly recommend them based on my personal experience. read more

I was definitely surprised Ziprent found me a tenant as fast as they did. My home is in a somewhat rural area, but with ziprent I was had numerous viewings and applications within a few days. They were able to find me a tenant in about a week which is very impressive to me. Communication is also great and the responses from Ziprent are timely. They have a very modern and efficient approach to property management. read more

I have never had an easier experience renting. I have been able to reach Ziprent at anytime day or night. The response time is very fast. I have been able to contact via email, text and phone. I was shocked when I called and did not leave a message and someone returned my call. All the staff have been so friendly and kind. The ease of the website is great. I was very hesitant at first with doing everything online but this experience has been amazing and I recommend Ziprent to anyone looking for a great property managment. read more

Ziprent has been amazing! The staff is always just a phone call or email away. They provide updates with everything imaginable. The customer service is impeccable. They have made my move beyond effortless. Everything was quick and easy. No complaints! Nothing but praise for their hard word and teamwork. Keep up the great work. read more

The staff is professional and available - there were no long wait times on the phone or email. I thought the process from initial photos to tenant placement was seamless and well worth the money. They are knowledgeable about the market and were able to answer all questions I had. I look forward to having my unit managed by them. read more

An impeccable service with the most responsive team of any business! During my rental search for ~ 3 months, I dealt with owners, realtors and several property mgmt. companies, and none provided the support that Ziprent did. The owner of this property I am renting did well selecting them and I can only provide my 5 stars from a tenant's perspective. Even though all activities were conducted virtually, their response time to emails and taking every one of my calls was outstanding! This was from the start for the initial viewing, through the approval process and up to the date of occupying this home. Kudos to all at Ziprent and the founder/GM! read more