I have only used Zipcar three times but all three of those times I had little to no issue and the small issue I had was promptly resolved. The issues I have/had are 1. There aren't any cars in Torrance where I live. I have to Uber to the car which is either in el Segundo or lax. Which whatever that's not that big of a deal. I have more of an issue with Ubers prices being so high but that's beside the point. 2. I was charged a late fee of $50. I was at the location at the correct time. I was waiting in the car for my Uber because it was pouring rain and I would have been soaked. My Uber showed up 6 minutes after my drop off time. I called customer service and easily got someone on the phone. The lady was extremely nice and removed the fee after I explained to her the situation. So all good. I like Zipcar. The prices are affordable, cars have been clean with the exception of one that smelled like smoke but it wasn't that bad and that's not Zipcars fault that's on the dip s**t that smoked in it. The gas is covered which is awesome!! I actually got a Toyota Tacoma last time and it was NICE!! I honestly don't know what everyone is complaining about because the Zipcar I use is awesome and convenient ish. So Zipcar if you're reading this maybe have some cars in Torrance but if that's not an option fine. Keep up the good work!!! read more

I had been a Zipcar customer for years and have spent thousands of dollars renting from them. Today, there was an issue where I wanted to extend the rental, which I attempted to do before my current trip ended. The system would not allow it because it's my birthday and my license was set to expire. I had left the temp copy at home and needed to get it to update details. Long story short, when I called back to update and extend rental they charged me $150 late fee despite having done everything possible to follow their rules. If the license being expired was such as issue (which it didn't expire until midnight today anyway) then you allowed me to drive for 12 hours on what you thought was an expired license. Anyway, that $150 you refuse to refund has cost you a customer. I will never rent from your terrible company again. I would give you zero stars if possible. read more

This company is dishonest and has no concern for public safety. One of their customers drove me off the road then took off. My Tesla's camera caught the whole thing. I made a report to Zipcar 15 days ago. They've done nothing. Every time I call to check on it they put me on hold for about an hour. Then they tell me they will look into it and will get back to me. They don't. Class action lawsuit anone? read more

This place is absolutely terrible. I was 11 minutes late using cars for the program I live in Los Angeles. They charge me for a full day plus when I went to rent another car that car was an hour late and you did absolutely nothing for me. So I find it kind of odd that this criminal and corrupt horrible organization and charge me for a full day and fight all the way through the bank, but when I went to rent another guy, the other person returning into be an hour, and I didn't so much good. The other thing you need to consider? The person using the car before you they return the car only a couple of hours before your car isn't going to be fully charged so when you pick up the car, it's possible to pick up the car. It only have it 20% so you're supposed to wait another four hours anyways and again they do nothing this is criminal. This is corrupt I would not ever recommend getting the service. They are terrible read more

Wish I could give it negative stars. Spent 2.5 hours on the phone with their customer service trying to figure out why my "card wasn't working" to extend the drop off time. We used 3 different cards, one of which DID take money from the account, yet they still said they didn't go through. First two men I spoke to were kind but had no resolutions, BRENDAAAA was the third person I spoke to and was awful. She was immediately rude & combative, basically just told me the same thing the last two people told me, and hung up on me every time I tried to call back. I'm usually very kind to service workers as I know this is not her fault personally, but she is the exception & enough reason for me to never use this service again. The last person we talked to immediately had it handled and while the charge is still not resolved, we were at least able to turn the car on and get it back to the drop off. Still, I would never use this again and as all these negative reviews say: nobody else should either. read more

I saw the car my daughter rented and the tires are already bald to the point I saw the steel linings. The car is not road worthy and dangerous to drive. I'm not exaggerating, see the picture. I had my daughter submit a complaint and warn them of the danger, but from their weak response, I feel like they put profit over other people's safety. These cars are all over college campuses, please have your kids inspect the car before driving it! read more

Zipcar - Please check the tires before driving the car. This is a blowout waiting to happen. - Car Rental Near Me

Customer service is terrible.They give you coupons.You spend all the money.They don't want to combine the coupons every time you complain.They just say oh, I'm so sorry, but they're not sorry.That's just what they say.The most terrible rentalcar place that you can ever have their overprice.They don't clean their cars some of their cars.Be having scratches on it smelling like all types of different things they suck. read more

I use Zipcar through the Uber partnership. I have been using Zipcar for a few months. Pros: *Easy to unlock and lock doors from app *They will refund you money when they see that they're in the wrong. CONS!! *Customer service is horrible! They have no knowledge when the app becomes very glitchy. *They will charge you for not bring the car back on time. (When you doing Uber, sometime you have to reject rides or cancel to be back on time or get a high late fee "166") *Some customer services reps are very rude! Seems like they really don't give a flying "F" that people are having problems with the Zipcar app *The payment processing system, work when it wants too!! OMG!!!!!!!! They will charge your card, you think everything is good, then BOOM!!!! Ma'am /sir your payment didn't go through.. now you checking your bank account, sending them screenshots to show the payment went, then they will say. "Oh yes it's pending and you got the car for free" WHAT!!! Zipcar HQ is located in Boston, the corporate individuals, need to stop playing and actually do some work to fix their app! They outsource their calls to South Africa, GOD bless their hearts. A lot of them are not Zipcar illiterate. I have talked to about 4 great agents that actually know what they are doing and can help. My outtake on Zipcar, stay away if you can!! If you need a car for Uber, use this company, but have in the back of your head, that if you keep booking with them, you will run into problems that will mess with your daily money. Zipcar can and will mess with your hustle. Work on getting your own car, I understand for some that could be hard, but try so you can get out of the Zipcar. read more

I would give the zero Stars if I could. The first car that I went to rent was literally not working so they made me rent two separate cars because there wasn't one for the time that I needed one. Instead of giving me my original rate for both cars I ended up paying more. I also was staying about an hour away from where I had to rent the car and that added on miles and time to my day and I ended up getting all these extra charges and fees. Also they charged me for all of the miles that I drove the first day instead of just the ones over 200. Literally the worst experience I've ever had and I cannot tell you to run away from zip car faster. I talked to three different supervisors and one of them even hung up on me just the worst. read more

The worst worst worst customer service I have ever experienced in the last 20 years consistently!! The will charge your card for anything and they put someone from India on the phone with no solution. They then they talk to you like a dog in the street I would stay far far away!!! read more

i was a member but i could not renew becuse i did not get my license renewed. i finally renewed it, and tried to re up my applicztio. it was denied. They sent .e a generic email. i calld twi ee, and finally sone said it was my license but i still do not know why. Plus she said if I apply again i will have to pay anothet 25 dollar fee again. read more

BEWARE!! If I could give them negative stars I would. Rented for a destination wedding weekend in LA. They changed my car multiple times before I arrived including 11 mins before I got there. The car waiting for me had 3 crystal meth pipes in the center console, a crystal meth zip pouch with paraphernalia in it on the passenger side, was dirty, smelled bad, had a broken trunk that I could not use, and customer service was an EPIC FAIL. I tried for 2 hours, to no avail, to reach customer service for a replacement car. The app kept closing randomly and would not allow me to submit photos or chose the option that said car could not be driven. So after missing 90% of the first event of the weekend, I decided to throw out the illegal items (with the help of the parking attendant) and take the car. I submitted several complaints with photos and videos through the website - because the app would not allow me to do so. It took a long time for customer service to even respond. Returning the car, I was 13 minutes late because, once again, the app kept closing and was not allowing me to submit end of trip photos. I was charged a $50 late fee + an $8 hourly rate for that 13 minutes. I submitted another complaint. After multiple emails back and forth, I was partially refunded for 2 hours ($7) of the 3 day trip that I booked and as a "courtesy" they waived the late fee. DO NOT waste your time or money with this company. I don't know why I did not read the reviews beforehand. Huge fail on my part. Lesson learned. Account cancelled. read more

Zipcar is a nightmare. The app glitches. If the error is in their favor, you can be out hundreds of dollars. Happened to me. No help. This company should be avoided. read more

the absolute worst company to try to rent from beware of this company because they will let you complete your application take your money and completely ban you w/o reason oh just a fyi ive never used zipcar before today ever, and this was my first time experience with this company wow. i met every requirement and yes i read everything even the fine print and remember this is my first time using the platform after they took my money they banned me permanently w/o ever being able to even use the platform so legally they stole from me and wont do anything about it read more

I wanted to share an extremely stressful situation that happened today, I believe that ZIPCAR should better analyze its drivers, today around 1:35pm on February 22 CAR CRV PLATE 9ALY708 acted in an extremely inappropriate manner at LAX, where it got off the car came to my car started cursing with very rude words, locked my car that I almost crashed into another vehicle. kicked my car door, totally out of control. this is all because as the LAX was very full, I stopped in a double lane, which several other cars were also. this person is in no condition to drive in L.A. traffic, I just didn't call the police because I was in such a hurry. on top of that he was screaming pretty self calling me an idiot. THEREFORE, BE CAREFUL WHEN GOING TO GO NEAR ANYONE DRIVING A ZIPCAR. here's the tip Thank you read more

Zipcar - LAX - Car Rental Near Me

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My comment will be for customer service and for the Zipcar company. I have been renting cars with this company to do Uber for over 3 months, and it's always the same. You reserve a car, and it's not at the location, and customer service doesn't help you at all. In the meantime, they take your money from the bank, and then they tell you it's pending. It takes a long time for it to show up in your account. The customer service representatives are very rude, uneducated, and lack the experience to help you with the problem that they and the company create. They wash their hands of it, and as a result, you've wasted time and money going to that location. Most of the cars don't even give you any credit, and if you forgot to put gas where you're supposed to, according to them, they charge you a lot of money. They keep that money, and sometimes the car I rented has less gas. All they do is tell you that your money will be refunded in 4 to 5 days, and then they wash their hands of it. They don't care how far you traveled to pick up the car. read more

When I arrived, the car had trash in it. The left/driver-side taillight was busted out, and there was a dent in the fender. Additionally, the car died in the middle of my trip, and I was forced to call AAA. My trip was also cut short electronically, for no reason, with my luggage locked in the back, and I didn't have access to the car for several hours. When I went to return the car (after having to call for emergency services since the customer support line didn't pick up) the return garage location was closed/locked, so I was forced to park the car less than a block away, and they are now claiming I owe them for "reclamation/retrieval." Worst experience ever. Stay away. read more

This occurred 7/5/22, Placed an order. Car location was moved, from 2 miles to where I live to 10 miles. - Okay I understand. Pick up the car. it has dents all over. Smells like Marijuana, and the AC doesn't work. During my trip. I call to extend as I'm running late (forgot the person's name). Person I spoke to advise, sure we can extend, to charge $10 more. End the trip. I still get slapped with a $50 late fee. I call customer service, spoke to Antonio. Advises he'll work on waiving the the fee. Sees notes, says person I spoke to advised me of the late fee still. Will not waive it at all. I mentioned all of the issues with the car.... offer's 5 free minutes of drive time. Antonio Advises he contacted supervisors, they agree with the fee. Clearly, they lack integrity of service. Update: 7/6. Leanna with Zipcar reviewed the situation, and responded via email correcting the issues all around. Billing was updated to remove the $50 late fee. Charged only the $10 for extension of drive time. Also, provided a $15 credit. This is what service is. Of course it took an upset phone call the day of the incident. However, monetarily, Zipcar succeeded and corrected the issue. 5 stars. Good Job Leanna. read more

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Horrible don't bother. Didn't even try to use their service and thank the Yelp gods I didn't. Stay away read more

My application was rejected because my bank declined the charge due to suspicious activity. Even though I cleared the issue with my bank, Zipcar will not allow me to re-apply for a membership to re-process the payment. I called and talked to Customer Service and it is their "policy" to never allow anyone to re-apply after an application is rejected, even if it's only for clerical payment issues, not driving history or other eligibility issues. No wonder they've fallen off the face of the earth... They used to be so popular... read more

Fraudulent company. Terrible. They stole my $27.00 and they still have it. I never completed my application. They keep asking me to complete my application and they took my money without my permission. I will be making a claim. They stole my credit card information. read more

Terrible. It advertises cheap, available cars and this app is anything but that. Go with a rental car company.

NEGATIVE-FIVE stars -- AVOID Zipcar. Zipcar used to be good, but since it was purchased by the Avis Budget Group a few years ago, everything about the company has slid right down the toilet. Customers worldwide complain about the cars, the scheduling, the online systems, and the customer service, all of which seem now geared to drive AWAY Zipcar customers (and potential ones). Maybe to shut down Avis's & Budget's biggest competitor to car rental? My own experience is with Zipcar's customer service, which is basically a firewall to actually resolving any issues. You call the number; they can do nothing but read the website to you, they pass it on to an "expert," and then they ignore you. Want follow-up? You have to start over. There's zero accountability, zero access to useful help, zero other way to get through. If Dante added another ring of hell, it would be Zipcar's customer service. read more

Customer service sucks they could never ever give your referendum right away they've canceled my trips they offer like $11 of driving credit I've had to clean the car they told me they could not reimburse me to clean the car I've had to fill up the tank because of gas the car has dits in it always stinking as dog hair they never clean them it's always dirty I'm always going to take it to the car wash to go get it cleaned and they don't want to reimburse you so you don't even tell them anymore it's pathetic and a customer service sucks absolutely sucks. It was my son's 13th birthday I reserved the car 2 days before 2 days before my son's birthday 48 hours they canceled the trip they made me wait 4 days for the reimbursement told me they couldn't find me a car and I wanted it could do is apologize I was living then I actually can you compassate me with something they gave me $11 are you kidding me no won't you go and give me a different car won't you cancel somebody else's trip dead and let me have a car it's my son's 13 birthday they didn't care they were like oh I'm sorry we can't do nothing about it I'm sorry you're just going to have to wait so I had to lyft my son up and back to his place for his birthday. I had to pay $49 25 up 24 back just so he could enjoy yourself and they had nothing to say was I'm sorry for your inconvenience what read more

I used to love Zipcar and it was one of the reasons I decided to give up my car. But over the past couple of years, the cars are not as clean as they used to be -- food trash left in car, cigarette ashes, musty smell and once, the car trunk was filled with someone else's clothes! They often cancel or move your reservation. Recently, the car broke down and I was not close to home. They said they'd cover my Uber home, but only covered $25. Bye, Zipcar. Membership canceled! read more

I have to agree with Stella M.'s review. I've used ZipCar for years and loved it and when I moved from the Bay Area to LA, kept my ZipCar membership. Have had nothing but problems and in the process of cancelling my membership (see other reviews about that process!). I love the concept of car share and recommend it with another company, not ZipCar. With ZipCar you have to book about a week ahead because they don't have enough cars. When I have gotten a booking, I've shown up and cars aren't there or the "lock/unlock" system doesn't work. The times that for whatever reason, I couldn't get into a car I'd booked, there was no option for rebooking a different car...because all the cars were booked, so instead I was offered a free cancellation of my booking and a $25 driving credit for my next booking, which never showed up. Also, although they claim to offer 24/7 trip support, the customer support line on the ZipCard rings to a call center that's closes at 8pm Eastern. Turns out for trip support, instead of calling the number on the card you should call the accident number, who knew? Use a different car share service! read more

Absolutely, one of the worst companies ever on earth. My wife had an account with them, paid the account annual fee and close the account. We still keep getting calls from debt collectors asking to pay, even though we paid it 6 weeks ago. Called there customer service (billing dept), they said it will take 8 weeks to just update the collectors that we have paid money and until then we will keep getting calls and they can't do anything since there system works like that. Extremely unhappy..!! read more

Used to be great. That's about 8 years ago. Now Useless. They totally blew it. No cars in my area at all for 4 years. Customer service on the phone taking too long. Issues with accounts never resolved. I am no longer a member. read more

My daughter was trying to use the service. They took her money without allowing her to access the website AT ALL. Their policy says they issue refunds, however my daughter has tried to get MY money back, but was emailed by the company saying they dont give refunds. They said they use the money to do a background check of her driving record. They also say they can't give you a copy, although ANY other company that does a personal check on you allows you a copy of YOUR information. This company is a FRAUD, & I WILL NOT STOP until we get our money back! read more

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TERRIBLE SERVICE. Like many, I paid the 25$ fees and 7$/monthly (which turn out to be 9$ for whatever reason) to be able to use Zipcar. When I tried to book a car, I couldn't find anything available and it's been like this for a few weeks. What a scam! I tried to call them to get a FULL refund but obviously they won't refund the 25$....while I wasn't able to use my membership as NOTHING is available. I should have check reviews online because this company is a ripoff. read more

The coverage map has only decreased in my time since living here. There is a shocking lack of cars, and I have been switched to another car, miles away, several times. Plenty of former Zipcar spots, none of them are filled. The closest zipcar to me is a 45 minute walk. What is the point? I'm sure some of this is supply chain but meanwhile Boston, MA and Portland, OR continue to add cars to their fleet... read more

Cars are often unavailable when you need them, and NOT located everywhere. 7/10 times the car will be dirty either inside/outside/both. They charge WAY too much to use and the limit in mileage per day is ridiculous. 180 miles per day? That uses half a tank of gas, 7 gallons max unless I'm speeding. That is about $30. They charge at LEAST $72/day PLUS tax. So they're making crazy profit. And if you go over, they charge you. If you rent it for a way shorter time, you're getting even more ripped off because there's no way you can make it worth it in gas. Also, they don't have a large selection of cars. When it was Flexcar there used to be a pickup truck (VERY useful) and a nicer selection of cars. Now it is just the base models (shitty radio) of tiny Nissan (sentra) or Toyota hybrids. Ipod docks are a joke. It is just a jack with no recharge capability, and it is a hit or miss whether or not the car will have a cable so you should bring your own. Or not, because if you forget and leave it in there, it will probably be stolen by the next user. read more

Horrible. They emailed me the night before my trip that my car was going to be in a different location... a 15 minute drive from my campus. As a student without a car, I had to uber there. Imagine my surprise when I get there and the car isn't even there. Waste of time and money. read more

This company thieves money off you by charging me 3 times for a car that was not even available when I arrived to collect it, and when you complain or challenge them they cancel your account, after years of being a loyal customer that's how they treated me. Avoid at all costs. Not worth the drama and stress read more

I found a car parked in the alley behind the apartments I manage I tried to call their number was on hold for almost 6 hours when they did finally answer I got transferred to their service station van hold again for another 45 minutes and then when they finally answered they said it would be another 3 to 6 hours before they can pick up the car that I was trying to help them locate I don't know what this company is all about but if it was me and it was my car I would go out of my way to make sure I got it back so apparently they don't care about the condition of the vehicles or where the vehicles are left save your money folks go to enterprise or any other rental company read more

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Horrible neither of the cars worked one turned on and had flashing engine and battery lights the other wouldn't let me in now I have to wait for a refund read more

I can't believe that someone has not sued Zipcar in a class action lawsuit yet. I have(had) the basic plan where the Zipcar member pays a higher hourly fee for rentals with no monthly fee. This works for many members who infrequently neee a car. Zipcar recently sent out a spam looking email stating that they've taken the liberty to switch me to a paid monthly account whereby they would charge me a monthly fee, even without using their cars. I did not authorize this and I can't believe that their management team thought that this was a viable way to do business. Furthermore, the only way to cancel your membership is to call them. Their number is busy for hours and now that I've gotten through I'm presently on hold. This is corrupt behavior to change a membership for someone (that results in monthly fees) without them signing up for it. I'm thinking that they will lose whatever loyalty they had out of this move. (I know I will never use them again) Follow up: I reported Zipcar to the better business bureau and they never apologized or even acknowledged the shady antics. They provide a bizarre word salad answer that makes you wonder how they got so out of touch with reality. read more

Have the worst experience with Zipcar. I usually don't hate anything but this is the first thing I would add to my hate list. Customer care - always takes 20 mins to pick up. They won't notify even if the booking got cancelled because of a valid reason, and well in advance. You have to call them and then they will check if there's some "system" issue. ZIPCAR could never be professional if it continues like this! Only college kids could handle something like this and I hope they break down each and every car, and the company shuts down! If someone is giving me the used Zipcar for free, I wouldn't take it. Not even if I get paid to drive it! Even one star is more for this company! Maven was really good. I hope that company comes back somehow. read more

As a former member, I cancelled my membership due to the high cost for just for 7-8 hour rental. Also inconvenience of having a specific car that I first booked, not being available even though I booked the rental car about a week in advance. I rarely used Zipcar, for those reasons, high cost/car chosen not available. I don't like switching cars if not needed. The only positive was if it was a higher priced car, I wasn't charged the higher price as I only book economy cars. Selection of cars or availability wasn't good either. I had booked an economy car for Thanksgiving day, only to be informed the day before that the car I reserved had mechanical issues. The rep told me the closest Zipcar was in Torrance for a replacement rental and Zipcar would pay any Uber ride to that location. Excuse me!!!! Apparently the rep didn't bother to try and locate a car conveniently within my current location to see if there were any Zipcars available nearby. I had to do that myself and informed the rep that a car was available for use on Thanksgiving and was more convenient to get to. I took Uber to that location, which Zipcar did pay for. This was the only positive about the whole interaction/reservation ordeal. That was the last straw for me. Zipcar had no intention of expanding their fleet of cars in the LA area. There were next of zero cars for Zipcar even in Santa Monica. So if you want to spur of the moment rent a Zipcar say in Santa Monica or other locales around LA, you're out of luck. San Francisco had a much better selection/availability/location of cars as I found out when visiting there 3 years ago. I do not regret cancelling my membership. read more

This is a terrible company- AVOID! My college age daughter rented a zipcar which broke down on the side of the road at night. She called customer service and they said they would send out road side assistance. She waited for over two hours, in the dark, on the side of the road, and nobody came. I finally called them myself because her phone was about to die and I didn't want her to use up her battery. It was past 11:00 in the middle of nowhere, clearly an unsafe situation, and there was absolutely no concern or urgency on their part. All they gave me was excuses and one agent, Ernesto, actually hung up on me. They rented her a car that wasn't working and as I read through reviews, this seems to be a pattern with them. This company lacks integrity, is completely undependable and I hope they go out of business. Don't support them. read more