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    Zing Solar

    1.0 (1 review)
    Open 7:00 am - 8:00 pm

    Services - Zing Solar

    Solar system installation

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    9 years ago

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    NM Solar Group - Las Cruces

    NM Solar Group - Las Cruces

    (2 reviews)

    I would give this company a zero if I could. They left several customers in El Paso and New Mexico…read morewith substantial loans and did not complete the solar energy systems as per the purchase agreements. The New Mexico Attorney General has filed a law suit against this company. If you or someone you know has been affected please: Report to your local law enforcement where the purchase took place Texas customers: https://www.texasattorneygeneral.gov/consumer-protection New Mexico customers: https://www.nmag.gov/get-help/consumer-protection/ All customers: https://reportfraud.ftc.gov/#/ https://www.kob.com/new-mexico/attorney-general-filing-lawsuit-against-nm-solar-group/

    I used NM Solar Group on the recommendation of a family member, however based on my personal…read moreexperience, I would not recommend them to anyone. They have horrible customer service and my experience has been many of the people have no idea what they are doing. We ordered our solar panels in November of 2021. They informed us that they have all of the solar panels here locally and they were not going to be supply chain issues. Explained the process, but were horrible with communication. They explained on thing that was going to happen on an appointment and something completely different happened. Once they came out they told us that they were going to have to do roof repairs before they could move forward. They showed up one Saturday morning without letting us know they were coming and climbed on our roof at 8 am and started hammering with no notice. Once complete going up to inspect the roof, it was in no better shape than it was originally, and the invoice refused to show what they did or a break down of cost, just "roof repair" and $2k for the bill. Next the communication for rest of the installation, they informed us several times that "This next appointment is when you will be hooked up" This happened several times until eventually getting "hooked up" in March. I was informed that the system was on and working and producing power, we just need to get you connected to the app, but I had to explain to them they we were not getting any power from the panels. Again I was informed it's working. It wasn't until I CC'd the CEO, that they got someone out that same morning and it was actually hooked up at that point, spending a week of losing potential power. The paperwork they provided in the estimate that I signed, told me I would have power in January, and have 2 to 3 months of no loan payment and free energy. That didn't happen. Once the system finally did get installed and working, it was losing over 35% of the power and not getting that power registered with El Paso Electric, so we were basically losing money for a system that was supposed to be large enough to support our large family in the summer months. I attempted numerous times to reach everyone from my salesman, to our project manager, to the project manager's lead, to the district manager, and even the CEO, with little responses back to address the issue. I eventually had to file a complaint with the better business bureau since they didn't want to attempt to address the issues themselves and get my system working. The little correspondence that I did get back, stated they sent the information to their customer service manager, and it was working within the specifications of the contract that you signed. WOW! That's an interesting response. Beware of this predatory company. They want you to sign the contract and get their solar panels installed, but after that, you are on your own. They said they provide a 1 year guarantee that it will produce the power they tell you it will in the first year, or they will upgrade the system until it does. I'm not holding my breath after how unresponsive they have been to this point. I do not recommend using this company as the equipment they are installing does not perform at the specifications that the manufacturer is stating (8% power loss in conversion from DC to AC, but is actually losing over 35% to the grid).

    Zing Solar - solarinstallation - Updated September 2026

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