I absolutely love this store. They have beautiful furniture. In comparison to homegoods, this is…read morehas way more indoor and outdoor furniture and big lighting fixtures and rugs. This is really the store to go to for main furnishings, not just decorative. But they do have incredible holiday/seasonal decorations. If you certainly do the heavy lifting and bring the large items home yourself but they also contract out to a third party that you can arrange for pick up and delivery too. This store has beautiful mirrors and wall art too. It's easier to find multiple pieces of things here, unlike homegoods where you'll find only one. So things like matching chairs, wall art, mirrors, lamps that you need multiples of, this is where to go.

Home Sense is a new player in the field of home decor, organization, and such. Boasting the…read morehomewares that make places like TJ Maxx and Marshall's so addicting (but not the clothes), this location is big, bright, and packed to the max with things you didn't know you need. It took over ye old Toys R Us location in Carle Place so you know the ceilings are high. For such a big place, the aisles could have been wider, especially considering they opened during the pandemic where we all need s p a c e. However, they have a lot of great things and if the checkout line wasn't long (everyone is so excited about this new place so they were all here), I probably would have chucked a few things in the basket to check out. Granted I just made an expensive laptop purchase so I'm grateful I didn't check out things here to give my wallet a little breather. It's definitely one of the go-to places I will check when needing homewares.

Our dinette chairs, after many years, needed to be reupholstered. Morty was very helpful in…read morehelping us to select a new fabric. We were very pleased with how the 4 chairs turned out. We have gotten many compliments, and I highly recommend using Horizon Furniture & Dinette for your furniture needs!

The cushions on our quartet of Breuer kitchen chairs were fine but the metal frames needed…read morereplacement. Only TheBreuerChair.com (orders fulfilled by Horizon) seemed to have these frames in stock. Online info is not always reliable, so I called Horizon to confirm whether this item was available for immediate shipment. The sales rep put me on hold while she checked with the warehouse. I was kept on hold for 20 minutes. Finally she assured me that these items were definitely in stock and would be shipped promptly upon receipt of my order. Did the frames include chair glides? No. So, she added 4 sets of glides to my order. I gladly provided my credit card info over the phone. Swiftly came the infuriating message that the chair frames were backordered and would take 10-12 weeks to fulfill. I balked about being misled, but owner Ben Z. apologetically explained that the items believed to be in stock were actually allocated to previous orders, and assured me that my credit card would not be charged until my order was ready to ship. I agreed to wait. 11 weeks later, my order (shipped by FedEx) finally arrived. Unfortunately the carton was badly damaged during transit. Apart from some loosely crumpled paper, its contents were not at all protected. While the frames were neither bent out of shape nor dented, I observed minor scratches and abrasions on all four pieces. This absolutely could have been prevented if Horizon had packed the order properly. Oh, that's not all. The 4 sets of single-prong chair glides were incompatible with these frames, which arrived with double-prong glides already installed. Rather than return the frames and then have to wait another 3 months for replacement, I opted to polish out the abrasions myself (I used a cloth buffing wheel + white polishing compound). Ben Z. offered to refund the $28 cost of the unneeded glides plus a 10% discount on the chair frames. I accepted. Wait! The story isn't quite over! Horizon eventually processed my refund, but not without additional rounds of email and foot-dragging. And then, my credit card statement revealed that [drumroll] Horizon charged DOUBLE for my order! Attributing the gaping overcharge to "confusion and error within our processing system," Ben Z. apologized and refunded the erroneous amount. No business is immune from occasionally botching an order, but there was absolutely no excuse for this debacle.

This will probably be the shortest review I've ever done. I went into the store after seeing the…read moreStarlight sofa online. I wanted to take measurements to see if it'll fit in the house and order it As soon as I walked in, there was a male worker walking towards the door to leave. As I was asking where entertainment sofas are, he interrupted to say someone over there will help you. I repeated my question because I didn't get the whole sentence out and he said they are around the whole store. He didn't offer assistance although he turned around and did not leave the store. He started barking at other workers asking where people were and saying they were customers in the store. I walked around the store probably about 15 minutes. I stopped at the starlight couch for a good 5 to 7 minutes. No one ever approached, greeted or asked to assist. One worker was about 20 ft from me leaning on the wall. About 50 ft from that was three workers standing and just looking around. As I walked I probably saw about 8 workers in that store. Couch was poor quality anyhow I walked out. Don't want my money .........

The experience of buying the furniture was fine until you're waiting 2 weeks and the one piece of…read morefurniture "back in stock date" keeps getting pushed back and you're just being told sorry it's what the vendor told us so hopefully it'll be back in stock in a week now. Definitely not what you need when you're expecting a new baby and trying to prepare for the arrival, I would have went elsewhere for the furniture. It's sad that customer service once they have your money is absolutely horrendous. I will be thinking twice about returning back to buy something else from Raymour and Flanigan and that's coming from someone that returned 3 times to buy something since the previous times we had a good experience.

We went to Ethan Allen looking for two leather recliners to replace two old ones...we were advised…read moreto shop for top-grain leather, and Ethan Allen was the only store that offered it with a known reputation. The service was exemplary...we had a salesperson who had worked there for over 20 years, helped us decide on what we wanted, and to make a long story short, we ended up redoing the whole room! Annie F.came to our house, measured, and the next day, made a computer 3-D image of our living room with different pieces, different colors schemes, and layouts. She spent a number of hours going over fabrics and colors, long after my own patience was growing thin! She went above and beyond, truly can't say enough...so the furniture will take a few months to get here...so what? That's the price you pay for quality, and Annie has made lifetime customers of us all. The showroom was immaculate, the people behind the front desk friendly, warm and welcoming, and the furniture really is of extremely good quality. They've sold us!

I have been an Ethan Allen customer for many years, and most of my home is furnished with Ethan…read moreAllen. Unfortunately, my recent experience with a custom recliner was very disappointing. My recliner was delivered with an unusual odor that I initially thought was a "new furniture" smell. The odor grew stronger throughout the day, and I later noticed it had a chemical quality. By the following morning, the odor was causing a headache, and I was not comfortable using the chair. The odor also transferred to a pillow placed on the chair. I reported the issue within 24 hours of delivery. I was disappointed that, for a premium custom furniture purchase, the initial solution was to "air it out" and that it could not be returned because it was custom. Although the chair was ultimately returned, Ethan Allen retained more than 1/3 of the total purchase price. I agreed to return the chair, but I did not agree that the partial refund was a final resolution. I asked to speak to someone else about the remaining amount and was told by the store manager that no one else could offer a different resolution. I then called customer service and was told a district manager would call me within 48 hours, but I never received a call. When I did not receive a call, I followed up again 48 hours later but still did not receive a callback. After many years of positive experiences with Ethan Allen, I am very disappointed with how this situation was handled. Given this experience, I will not be shopping with Ethan Allen in the future.

Beware of return policy! Please read the return policy…read morefully. This was my first purchase from Z Galleries, and I didn't read over the return policy thoroughly. Unfortunately, the art piece I ordered didn't work out. I returned it, not realizing the original shipping cost and the returned shipping cost are the buyer's responsibility. Needless to say, I was out $75.00 for receiving and returning the art. A mistake I won't make again. Be prepared to hopefully love it or pay high shipping costs. Or shop locally. :)

I was a fan of Z Gallerie and then the staff and customer service was so bad I vowed to never…read morepurchase from them again. Now I guess they are under new ownership and management and so I was hoping for better. The jury is still out. I am not happy with my initial call to customer service a couple of weeks ago but Hazel did fix it. Why can't we have it all at Z Gallerie? Good service and amazing products? The price of the products should be enough to ensure you a good service experience too

Driving into this huge private parking lot to find a handicapped spot was a challenge on this…read moreMemorial Day, Stepping inside we were properly greeted by several sales associate and many associates offered their assistance. So I can't figure why the ratings are 3 stars We walked around without being pressured during the self tour, which was not a problem at all. Bob's has really nice furniture for every room in the house or apartment at a really good value, especially on this Memorial Day weekend! Janet was our sales associate for today. She did provide exceptional service and she displayed much patience. I would not mind shopping here for furniture, I'm encouraged to shop and to.... Inspire more Yelp more

Walking into Bob's Furniture Store, we were greeted very warmly right away. The store was very…read moreclean, organized, and easy to shop in. They also had great value with a nice selection of furniture at reasonable prices. The staff was friendly and helpful without being pushy, which made the experience enjoyable. Overall, a great shopping experience and we'll definitely be back!

Just came on her to say that Megan was the absolute best. She is so attentive and is so…read moreknowledgeable. When coming here I hope you have the pleasure of working with her!

We ordered a storage bed from Macy's, but the sales rep entered the wrong version from the start…read morewithout us knowing and never brought it up. We were the ones who eventually caught the store's mistake when reviewing the receipt, and when we did, the rep treated it very casually. Instead of taking real accountability, we were told there was only a '50/50 chance' of fixing it and that we might need to deal with a duplicate charge, essentially holding two charges at once, until the right bed was ready. A duplicate charge for a mistake that was not ours is not a solution. It is unfair and unacceptable, and now we'll have to wait at least an additional month for the correct bed to be delivered. This was not our mistake, yet the options presented still left us facing extra charges and unnecessary stress while this Macy's location avoided taking responsibility for its negligence. The way this store handled the situation showed careless customer service. They brushed off their own mistake instead of taking it seriously or being proactive, which forced us to escalate to another employee. We trusted Macy's because of its name, but this experience proved that reputation means nothing without real customer care. I wish I had looked at the Yelp reviews beforehand because it is clear my experience is not the only one like this. If you expect accountability or reliable customer service, look to another nearby furniture store in the area. Responsibility is simply not a part of how this Macy's location operates.

Zero stars if I could…read more We've had our leather sofa for 3 years and it started to show marks almost immediately. The sales person, Lucy, convinced us the leather material we were getting was durable and would stand up to the test of time. We also were sold on the guardsman plan who considers all the damage on every cushion regular wear and tear. If the leather gets even slightly wet it leaves a mark. Really not a smart choice for families. And feel like we were lied to. This couch is embarrassing and I'll never recommend Basset to anyone.

I would never recommend or make another purchase from this company…read more The furniture that we saw in the store has very little variations or blemishes. The furniture that we received was horrendous. The dining table that we received has over three hundred worm holes in clusters of three. That is all you see when you look at the table. Bassett refused to take it back and replace it. They told me that it was "customer perception." All of my friends and family cannot believe that a company would send this to a customer. After talking with them numerous times, the best that Bassett would do is sell me another one at what they said was cost. I agreed to this because I could not look at the brand new table that they sent me. I paid and additional $980 on top of the original $4,000. They also had the audacity to tell me that I was taking a chance that the new top could be worse than the original. How is that possible? Luckily the new top was better. The manager at this store is extremely rude and will not help you. Be aware that what you see in the store will not be what you get. I could go on about how terrible this company and their service is, but this is already too long. I do not want a response from Basset like I see with all of the other bad reviews. Unless they are giving me my money back, don't bother with their nonsense response that means nothing.