Had to cancel an order about a week before it was due for collection. It was a sponge cake, priced at £65, £30 was paid upfront. When calling to cancel the order, I made sure there was enough noticed, and the lady who answered the phone said it was absolutely fine, she said "Zara will call you this afternoon to issue the refund since you have paid online", however, Zara did never call me and after I called the store, she picked up the phone saying the deposit is non-refundable, I requested I wanted to proceed with the order in that case, but she ignored all my emails and all other forms of enquiries.. to cut the story short, she took £30 of my money and delivered NOTHING! read more