Had a referral for months waiting to be seen, jumping through their hoops. While waiting, I got…read morerear ended and had to go to the ER, a second CT scan was done showing more damage to my back. They finally made an appointment on my My Chart and didn't have the decency to call me and I get in the exam room and as soon as I got to talking about the car accident they kicked me out there so fast because "their surgeons don't have time for patients suing people, litigation and testifying". None of which i said or expect will happen. I got an attorney to negotiate with the other insurance company for bodily injury compensation. This is never going to court, I am not interested in dragging this out, I am IN PAIN and want treatment for my back, I just needed to know who to bill, my insurance or hers and if they can't tell then bill mine, I already met my out of pocket max, I don't care. But they don't listen and sent me out of there crying.

I am hurt and in tears right now due to the conduct of this medical practice and how they treated a…read morelittle old minority lady like me. I'm specifically talking about the neurosurgeon office of Dr. Wills. I tried relentlessly for several weeks to get a consult to see this doctor because I have serious concerns in my scans and I am in pain. Did everything they asked. Referrals, MRI contrast, etc. Front desk lady was so rude, unhelpful, and disrespectful over the phone so many times and gave no valid reason why I was refused as a patient. She spoke to me with the most horrible attitude. She should be terminated from her position because of her abhorrent border line racist conduct towards me. They refused to see me because I am a person of color. Plain and simple. Just letting everyone know that white nationalism still abounds in our country and it's totally abhorrent that a doctor would refuse to see any insured patient, regardless of color or race. So hurtful because I work hard for my insurance to get good medical care now that I'm an elderly woman. Do better Dr. Wills. I don't know how such apathetic humans can exist. You need to replace your receptionist asap. Stay away from this practice. I wouldn't trust them with my health anyways given their cruel, unprofessional, and downright evil behavior. Also, after finding out about his disgustingly gross misconduct and nasty bedside manners from many others on healthgrades, I dodged a bullet! Stay away from this "doctor"!.