Claude arrived quicker than he said he would. He was finished in under 10 mins & he didn't do any…read moredamage to my door & I didn't need new keys! Thank you very much.

The service I received at 03.34 this morning when the locks failed to open the door to my office…read morewas absolutely fantastic. After calling the help desk number at about 03.10 to enquire about a locksmith the call was answered immediately by a gentleman who was extremely helpful. Then within 10 minutes their engineer phoned me for directions and with 20 minutes he was on site and the whole job was completed in less than an hour - amazing service!!!! The engineer was polite and professional and the service exceptional ! I would definitely recommend this company to anyone who needs a locksmith service. Brilliant! well done.

Complete shambles. They left my house unsecured overnight because they did not coordinate the locks…read moreto be fitted on the day of the door installation (which resulted in emergency locks having to be fitted the next day). They also supplied a bespoke entrance system, which simply doesn't work. Plus, they processed the order for the entrance system incorrectly and have over charged me for the monitors, with no indication of when I will be receiving the refund (which they acknowledge is due). Finally, I ordered new door furniture. None of it matched despite purporting to be in the same finish and they completely omitted one aspect which I am am still waiting for. The worst supplier experience I have had in a very long time.

After a building burglary, we selected Banham to install building-wide CCTV, which has just been…read morecompleted. I'm really happy with the outcome. The installation engineer (M Walshe), in particular, really exceeded my expectations. There were a few uncertain technical issues when installation began - Mark discussed with me and came up with an alternate solution (better than what I'd originally proposed) and was able to adjust the quote and bring in the additional equipment needed the next day. It was a pretty stress-free installation - Mark did everything and left hardly a trace - Very clean, neat, and tidy work. The CCTV app for viewing works really well, and I'm able to share viewing permissions with others in the building, but choose exactly what permissions they get (for example, live view only of only those cameras I select).

My tenant was locked out. I suggested to call a Locksmith. After the locksmith arrived in good…read moretime and carried out the necessary work. The Tennant was sadly billed £500.40 just to change the locks on the door. I believe this to be an extremely excessive unjust amount. Think twice before using this service.

Good communication and engineer came on time to fix the lock…read more Knew what he was doing and gave good recommendations.

Worst company I've ever had the misfortune to be a customer of, was previously with ADT who are…read moremuch much better. In the nearly 10 months I've been with Verisure I've had over 20 engineer call outs and my alarm system has had ongoing major issues during that entire period. I've spent hours and hours on the phone to Verisure and they are hilariously bad. For the moment (as an example) our alarm triggers constantly throughout the day for no reason. When you need to complain, or get an engineer or ANYTHING at all, you call up customer services who say a ticket has been raised and someone will call you back. No one ever calls and there is no record of a a ticket 99/100 times. If you need help then it means (literally) hours on the phone begging and arguing. When you get off the phone nothing happens and no record of your call. I have been trying to cancel my contract for months. However, you can't just cancel. You need to call up customer service who raise a cancellation ticket. The cancellation team then call you back. After weeks of trying to get a call back (amazing way to steal from your customers is by simply not letting them cancel) I finally had a call back from one agent who totally failed to care or recognise that over my 12 month contract period I have had over 20 call outs and a non fully functioning alarm system. He told me that someone would call me back... guess what? No call-back and I'm back to square one trying to leave with people promising to call me back and no one calling. Trapped in a Verisure hell. There are so so so many bad things with this company (apart from the fact they are unable to provide a working alarm system). No one leaves notes on your account after technical issues, call outs, service calls so there is NO HISTORY of your problems. They have a strange central / regional office structure whereby the central team and the regional teams have no contact and constantly blame problems on each other. I don't understand how this company has any customer left (apart from the fact that they force you to stay by refusing to put your through to cancellations). They also constantly try to hard sell you in a very aggressive way, even when your desperate to leave them. I am currently completing my forms to take Verisure to small claims court in order to cancel my contract and provide me with a refund. When the court case is complete - I really am now looking forward to doing this. Will be so satisfying. I will come back into Trust Pilot and give you good folk an update on how my court case went and any lessons learnt. I am also seeking a domain (just working though the best SEO) where i will signpost struggling Verisure customers on how to take on this bunch of thieves in court and get a refund alongside release from your contracts. When this domain is set and I will update here. I can't wait to get back to ADT who provided me with 10 years of good service and actually functions like a real alarm company rather than this absolute bunch of incompetent thieves. If yo are thinking about changing to Verisure then DO NOT DO THIS. You will regret it... I also suspect a lot of the five start reviews on here are Verisure generated. Worst company globally in terms of service, provide non-functioning faulty alarm systems, expensive and totally useless. This company doesn't deserve to exist. If they allowed their customers to cancel their contracts (as opposed to using every nasty, dirty trick to block your cancellation) I assume they would go into administration. In fact, if they did go into administration, I would probably throw a celebration in honour of this. I'm case I've not made my feelings clear enough... only use Verisure if you want to pay a lot of money for a faulty alarm system that consumes hours and days of your time and which they refuse to remove from your house.

Unbelievable arrogance by Verisure's Case Manager named Luke…read more My household has been a Verisure customer since May 2016. In all those years, we have never called them into action. The only interaction has been My Verisure app (full of bugs, we stopped using it after a couple of years) and once every 3 years the change of the control panel battery. Some would say we're the ideal customer... Not Verisure... Through gross negligence and awful customer service, Verisure have pushed us away. WE BELIEVE IT WAS DELIBERATE; BECAUSE, AFTER ALL THESE YEARS, WE'VE GOT A MONTHLY FEE LOWER THAN WHAT A NEW CUSTOMER HAS TO PAY IF SIGNING IN TODAY. Why am I saying this? Between March 2022 and Jun 2022, Verisure set 6 (six) appointment to remove their own gear from our previous property and re-install it at our new property. In each and every one of those cases, the Verisure engineer didn't show up - with no notice whatsoever. Every time, it was ourselves who called to find out what had happened - and got a lame excuse: "the engineer was delayed at a previous job, we have to re-schedule". The 6th time this happened, we informed Verisure Customer "Service" of our intention to leave; and they promised they'd contact us withing 3 working days to close the contract. 3 weeks(!) later, we got a call from Verisure - in the person of "Luke, Case Manager" (last name was never mentioned). I for one couldn't believe the nerve of this gentleman: - he pretended that everyone else at Verisure who interacted with us before was an incompetent; that all this happened because he (Luke) was on holidays (!); and that he "surely will sort things out" for us; - when told that we don't trust Verisure anymore and have appointed another Supplier - Luke insisted we recommended somebody else to take over the contract; - he kept calling back, asking whether we found the replacement. All this strengthens the opinion on Verisure that we've formed throughout the past 4 months: VERISURE DON'T CARE ABOUT THEIR CUSTOMERS, ONLY THEIR BOTTOMLINE. I'm writing this to raise awareness of Verisure's despicable behaviour - for the benefit of new and existing customers. While asking them to pay more and more money for a service which is 100% facade and 0% substance: their alarm is a toy, good only for deterrence purposes; in case of a real emergency - you're as protected with Verisure as you are without it.

We contacted Seil Uk Ltd to install 19channel cameras. The owner, Shahzad Sheikh, was really nice…read moreand efficient, a very honest man. The work was done as stated, He set the whole system up and gave us clear instructions on how to use it. Really recommend this company to anyone that wants a proper, thorough service and a peace of mind about their security.

I employed Seal UK to install cctv on my property and I found the installer to be polite and…read moreefficient. I was surprised at the rate of progress with the installation. Once installed I was shown that the system worked and that I knew how to operate it. I was relieved at how simple it turned out to be. The company was the cheapest of 3 that I found through Yellow Pages. The system was installed the very next day after my first enquiry. So all round I was very pleased indeed. J.D.Martin, Southampton.

This firm of locksmiths maintains some old school values and are extremely helpful and quick to…read morerespond. I always recommend them for their trustworthy service Stokey resident

They were so helpful when I had an emergency lock issue - went above and beyond ! I even learnt a…read morebit more about locks along the way to stop my issue from happening again. I would definitely recommend visiting this locksmith's.

We needed an alarm installing at our property in Wimbledon, we live out of London and were in a…read morehurry due to a family emergency. Paul came out to see us quickly and installed a brilliant system that can be controlled remotely on a mobile phone. Not only was he prompt but he was knowledgeable and experienced, this inspired trust. His assistant Aidan was also friendly and approachable. I can highly recommend this company to meet your alarm needs and we are very grateful Paul and his team. Well Done!

Highly recommended!! Couldn't fault their service at all. They arrived early on the morning and did…read morenot go home till it was all done. Really friendly, hardworking and professional. Alarm is great and easy to use. I was recommended them by a friend and wouldn't hesitate to recommend them myself.